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Aditya Birla Capital
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Cluster Manager

Cluster Manager

Aditya Birla Capital

3 - 7 years

0 Lacs

west bengal

Posted:16 hours ago| Platform: Shine logo

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Skills Required

team management channel development sales initiatives customer service delivery strategic planning compliance productivity enhancement local marketing mis reporting data analytics distribution networks execution of sales initiatives agency network building branch operations management health insurance products promotion training mentoring brand visibility customer query resolution

Work Mode

On-site

Job Type

Full Time

Job Description

The Cluster Manager is responsible for overseeing the day-to-day operations of the team of agents, achieving business targets, managing a high-performing team, building distribution networks, and ensuring exceptional customer service. The role requires strategic planning, sales initiative execution, and fostering a culture of performance and compliance. Key Responsibilities: - Drive the team's business targets through effective team management and channel development. - Build and maintain a robust agency network, brokers, and distribution partners. - Monitor and enhance productivity of sales executives and channel partners. - Ensure smooth branch operations in compliance with company policies and regulatory requirements. - Promote health insurance products in alignment with company strategies and customer needs. - Provide training, mentoring, and motivation to the sales team. - Lead local marketing and promotional activities to enhance brand visibility. - Address customer queries and resolve escalations for high customer satisfaction. - Ensure accurate and timely reporting to regional and head office teams. Requirements: - Demonstrated stability in previous roles. - Strong team handling and communication skills. - Proficiency in Data Analytics. ,

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Aditya Birla Capital

Financial Services

Mumbai

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Cluster Manager