Closing Manager

Job Title:

Locations:

Job Summary:

The Closing Manager will be responsible for managing the residential sales closing process for respective project sites. The role involves end-to-end coordination with customers, channel partners, and internal departments to ensure smooth completion of documentation, payments, and registration. The ideal candidate should have excellent communication, organizational, and follow-up skills with a strong customer-centric approach.

Key Responsibilities:

• Customer Relationship & Coordination:

• Manage the entire post-booking process for residential customers from documentation to registration.
  
• Maintain proactive communication with customers and ensure a seamless closing experience.
  
• Provide accurate information regarding payment schedules, agreement execution, and registration timelines.
  

• Documentation & Verification:

• Coordinate with CRM, Legal, and Finance teams to prepare and verify agreement documents.
  
• Ensure that all customer KYC, payment details, and related documents are complete and accurate.
  
• Track and follow up on pending documentation and approvals to avoid delays.
  

• Payment & Collection Management:

• Monitor customer payment schedules and follow up for timely collections.
  
• Work closely with the finance team to reconcile receipts and manage outstanding payments.
  
• Ensure all payments are aligned with company policies and project milestones.
  

• Reporting & MIS Maintenance:

• Maintain daily, weekly, and monthly closing trackers for respective sites.
  
• Prepare and share accurate MIS reports with management regarding closure progress and status.
  
• Highlight potential issues or delays in the closing process with proactive solutions.
  

• Channel Partner & Team Coordination:

• Coordinate with Channel Partners and Sales Teams for booking-to-closing transitions.
  
• Support partners with document collection and ensure compliance before registration.
  
• Ensure smooth communication between sales, CRM, and legal departments.
  

• Customer Engagement & Site Support:

• Support in organizing customer document drives, registration days, and handover events.
  
• Assist customers during registration and ensure all procedures are completed efficiently.
  
• Maintain a professional and supportive presence at the site for walk-ins and customer interactions.
  

• Compliance & Process Adherence:

• Ensure all closings are executed as per RERA and company guidelines.
  
• Maintain proper filing and record-keeping of agreements and closing documents