On-site
Full Time
Act as the first point of contact for clients via phone, email, chat, or ticketing system.
Understand client requirements and provide appropriate solutions or escalate issues when necessary.
Manage and maintain client relationships to ensure long-term satisfaction and retention.
Handle service requests, troubleshoot technical or operational issues, and ensure quick resolution.
Coordinate with internal teams (sales, operations, and product) to deliver seamless client experiences.
Maintain accurate records of all interactions in CRM or support tools.
Follow up on open issues and ensure timely closure.
Identify recurring problems and recommend process or product improvements.
Provide product knowledge, demos, and post-implementation support to new and existing clients.
Monitor customer satisfaction metrics and support service quality initiatives.
Ensure adherence to company policies, SLAs, and communication protocols.
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