Client Servicing Manager

Client Servicing Manager

🔑 Key Responsibilities

The Senior Account Manager will own the client relationship and the successful execution of all digital marketing projects.

Client & Relationship Management

• Serve as the

  primary point of contact

  for multiple clients, ensuring strong communication, trust, and alignment with their overarching business goals.
• Handle senior stakeholder communications with confidence and professionalism.
• Drive regular review meetings with clients to evaluate campaign performance, gather feedback, and align next steps.
• Handle operational escalations with calm professionalism, ensuring proactive problem-solving and issue resolution.

Campaign Strategy & Execution

• Plan and manage

  end-to-end digital marketing campaigns

  across a diverse range of services, including SEO, GEO optimization, content marketing, social media, SEM, performance marketing (Google, Meta, YouTube), influencer collaborations, and website development & maintenance projects.
• Translate client briefs into actionable, high-impact digital strategies, collaborating closely with internal teams (creative, design, media, and tech).
• Coordinate with the strategy and delivery teams to ensure

  timelines, quality standards, and deliverables are consistently met.

• Maintain a clear understanding of each client’s industry, competitors, and digital trends to add continuous strategic value.

Reporting & Growth

• Monitor campaign performance, prepare detailed reports, and present

  actionable insights

  and strategic recommendations to clients.
• Identify opportunities for account growth through upselling and cross-selling relevant agency services.
• Ensure complete project documentation, task tracking, and workflow management are maintained consistently through agency tools.

✨ Required Skills and Qualifications

We are looking for a candidate who is ready to hit the ground running with proven agency expertise.

Experience

• 3–4 years of experience

  in client servicing or account management within a fast-paced

  digital marketing agency

  .

• At least 3 years of proven agency experience

  managing a portfolio of multiple clients independently (managing

  13-15 clients

  with different services is preferred).

Technical Knowledge (Mandatory)

• Strong working knowledge

  and comprehension of

  all

  the following digital marketing services is a must:
• SEO & GEO optimization.
• Content Marketing and Social Media Marketing strategy and execution.
• Performance Marketing (Google Ads, Meta Ads, YouTube advertising).
• Influencer and Digital PR campaigns.
• Website design, UX/UI, and development workflows.

Tools & Soft Skills

• Excellent command of

  Microsoft Office

  and

  Google Workspace

  .
• Familiarity with AI-based marketing tools (e.g., ChatGPT, Jasper, Copy.ai).
• Strong presentation, negotiation, and interpersonal skills.
• Ability to think strategically and manage execution simultaneously.

Communication & Location

• No compromise on the Communication level:

  Must be

  smart, outspoken

  , and possess excellent communication skills.

• Fluent in both English and Hindi

  (written and verbal).
• Must be based out of

  Delhi NCR

  (hometown or current location is preferred).

👤 Personality Fit

The ideal candidate will embody the following traits:

• Highly organized, proactive, and client-focused.

• A self-starter

  who thrives in a fast-paced, high-accountability environment.
• A

  problem-solver

  with strong attention to detail and follow-through.
• Confident communicator who can handle senior stakeholders with ease.
• Balanced personality with professionalism, emotional intelligence, and excellent people skills.