Position:
Location:
Company:
Industry:
Job Type:
Agency Overview
Nothing Else Matters (NEM Digital)
Meta (Facebook)
sales-driven professional
Role Overview:
Client Servicing /Account Manager
Key Roles & Responsibilities:
Client Strategy & Digital Leadership:
Formulate & Oversee Strategy:
Develop digital marketing strategies that align with client goals, ensuring all recommendations are consistent with their business objectives.Client Integration:
Take the lead in integrating and aligning the client’s media efforts across digital channels, acting as the cornerstone for future work.Research & Data Insights:
Leverage 3rd party research tools and methodologies to shape client conversations, offering data-driven insights to inform strategy.Innovative Solutions:
Continuously identify new, innovative opportunities that add value to the client’s business and align with their long-term goals.Platform Mastery:
Stay abreast of emerging digital trading platforms and advise on their potential for the client’s digital strategy. Be a driver for scaling digital opportunities.
Client & Team Relationship Management:
Media & Partner Relations:
Establish strong, trust-based relationships with media partners, ensuring that media owners are aligned with the client’s needs and vision.Team Collaboration:
Lead and manage internal teams effectively, ensuring that assignments are organised and executed efficiently. Provide guidance and mentorship to junior team members.Client Communication:
Build and maintain a deep understanding of your client’s business, providing proactive solutions and recommendations. Communicate complex strategies clearly and confidently in client meetings.Regular Reporting:
Provide timely updates and clear communication to internal stakeholders and clients. Manage status meetings, ensuring goals and objectives are met.
Project & Resource Management:
Timely Delivery:
Ensure all client deliverables are completed on time, within budget, and to the highest standard.Client Requests:
Serve as the first point of contact for clients’ project requests, handling changes and clarifications efficiently, and ensuring internal teams understand requirements.Resource Management:
Manage resources within the agency, providing accurate time and cost estimates for client work, and ensuring projects are delivered on schedule.Problem Solving:
Demonstrate sharp strategic thinking and effective problem-solving abilities when challenges arise, ensuring minimal impact on campaign performance.
Leadership & Development:
Team Leadership:
Lead by example, offering guidance and mentorship to junior account management staff. Foster a collaborative and positive team environment.Training & Development:
Help train and develop internal staff by offering coaching, feedback, and opportunities for growth.Client Development:
Drive the growth of accounts by identifying additional opportunities and offering valuable insights that align with client goals.
Required Skills & Qualifications:
Experience:
- 3-5 years of experience in account management, preferably within a digital advertising agency or with a tech or FMCG client base.
- Proven track record in managing client relationships, delivering integrated advertising campaigns, and driving results.
Industry Knowledge:
- In-depth understanding of the tech or FMCG sectors, including emerging trends, consumer behaviours, and key industry challenges.
Project Management:
- Strong project management skills with the ability to juggle multiple campaigns simultaneously and meet deadlines.
- Proficiency in project management software (e.g., Asana, Trello, Monday.com) is a plus.
Communication:
- Exceptional verbal and written communication skills to effectively liaise with clients, teams, and senior stakeholders.
- Ability to present complex ideas clearly and persuasively, both in writing and presentations.
Creativity & Problem-Solving:
- Strong creative and strategic thinking skills, with the ability to come up with innovative solutions that drive results for clients.
- Excellent problem-solving abilities when facing challenges or conflicts.
Analytical Skills:
- Strong data analysis skills with the ability to interpret metrics, KPIs, and ROI to optimize campaigns.
- Comfortable working with tools like Google Analytics, social media analytics, and other performance tracking platforms.
Attention to Detail:
- High attention to detail and accuracy in campaign execution, client communication, and reporting.
Adaptability & Flexibility:
- Ability to adapt to shifting client needs and changing market dynamics while maintaining a high level of service and professionalism.
Personal Traits:
Proactive & Resourceful:
Always looking for ways to improve processes, anticipate client needs, and go above and beyond in service.Client-Centric Mindset:
Passionate about delivering top-notch service and value to clients, ensuring their goals are met with precision.Team Player:
Able to collaborate effectively with cross-functional teams, including creatives, strategists, and media planners.Resilient & Composed:
Capable of handling stressful situations, managing competing priorities, and staying calm under pressure.Leadership Potential:
Natural ability to lead by example, inspire others, and take initiative when required.
Preferred Skills:
- Experience working with integrated marketing campaigns across both digital and traditional channels.
- Familiarity with brand management, digital advertising platforms (Google Ads, Facebook Ads), and social media marketing.
- Experience with client presentations and pitch decks.
- A relevant degree in Marketing, Business, Communications, or a related field.
About Us:
We are Nothing Else Matters (@NEMDigital).
Started 8 years back - a martech boutique, solving the problem of humanising virtual relationships with our #DirectToFan Model.
Why NEM Digital?
"We Humanise Virtual Connections" - #D2FModel #DirectToFanMarketing
How are we different?
We bring together "Data + Creative + Technology" and focus on building trust.
What do we do?
'Brilliant Ideas' and 'Ruthless Execution'.
... *Nothing Else Matters*
https://www.nothingelsematters.in
Our Showreel
https://youtu.be/WpzgPuG_jNI
Our Services
https://youtu.be/3pZRjMwRPYk
Creative Work Showcase
https://www.behance.net/NothingElseMatters
Why Join Us?
Career Development:
We believe in nurturing talent and offer opportunities for continuous learning and career growth.Collaborative Culture:
Join a dynamic, forward-thinking team where creativity and innovation are highly valued.Competitive Salary & Benefits:
We offer a competitive salary, performance bonuses, and a comprehensive benefits package.
How to Apply
resume
Let’s build the future of marketing together!
