Client Servicing Executive

E-commerce Specialist

You’ll be responsible for gathering requirements, aligning stakeholder expectations, identifying potential e-commerce bottlenecks, and supporting clients in navigating technical roadblocks — all while ensuring timelines, budgets, and quality standards are met.

Key Responsibilities:

1. Project & Client Coordination

• Act as the primary point of contact for clients on all e-commerce-related website projects.
• Gather, analyze, and translate client requirements into clear project briefs.
• Maintain project documentation including scope, timelines, user flows, and platform-specific needs.
• Regularly update clients and internal teams on project status, key milestones, risks, and dependencies.

2. E-commerce Platform Management

• Coordinate e-commerce implementations and enhancements on

  Shopify

  ,

  WooCommerce

  , or

  Magento

  platforms.
• Support in setting up product catalogs, collections, filters, and basic store configurations.
• Troubleshoot platform-related issues in collaboration with developers or third-party service providers.
• Understand e-commerce plugins, integrations (e.g., payment gateways, shipping APIs), and SEO best practices relevant to each platform.

3. Internal Team Collaboration

• Work closely with UX/UI designers, content writers, SEO specialists, and developers to ensure deliverables are aligned to e-commerce objectives.
• Facilitate cross-functional meetings to ensure smooth workflow and role clarity.
• Help QA test key features such as checkout flows, responsiveness, and third-party integrations pre-launch.

4. Strategic Consultation

• Provide platform-specific guidance to clients during planning, migration, or scaling phases.
• Propose features and tools that enhance conversion, user experience, and back-end efficiency.
• Stay updated with e-commerce trends, updates on platforms, and regulatory changes (e.g., data privacy, payments).

Key Skills & Competencies:

• Strong understanding of

  Shopify

  ,

  WooCommerce

  , and/or

  Magento

  ecosystems (non-developmental).
• Excellent

  client-facing communication

  and

  presentation

  skills.
• High-level understanding of

  UX/UI

  ,

  analytics

  ,

  SEO

  , and

  content

  as they relate to e-commerce.
• Experience with

  project management tools

  (e.g., Asana, Trello, Jira, Monday.com).
• Familiarity with third-party app ecosystems (e.g., Klaviyo, Stripe, Razorpay, Shiprocket).
• Problem-solving mindset and ability to translate tech issues into actionable items for non-technical clients.

Qualifications:

• Bachelor's degree in E-commerce, Business, Marketing, IT, or related field.
• 3+ years of experience in a similar e-commerce or project coordination role.
• Experience in a digital agency or with multiple client e-commerce projects is a plus.
• Certifications in Shopify, Magento, or PMP/Scrum (optional but preferred).

Success Metrics:

• On-time and on-budget delivery of e-commerce projects.
• High client satisfaction scores.
• Reduced escalations and smoother internal-external handoffs.
• Increased project efficiency through streamlined coordination.