Client Services Representative

Job Title: Client Servicing Representative

Location:

About archVi:

archVi is a trailblazer in PropTech, offering immersive, “phygital” experiences that transform real estate showcasing. Our platform merges 3D visualization, drone-captured 360° views, ad campaign shoots, branding, and communication design to enable developers to present properties—from master layouts and unit comparisons to real-time inventory—with exceptional clarity and engagement. ArchVi’s solutions allow homebuyers to explore immersive site tours, inventory details, and interactive layouts anytime, anywhere.

Role Overview:

Client Servicing Executive

Key Responsibilities:

Client Relationship Management

• Serve as the primary contact for key clients, building lasting partnerships.
• Understand client objectives, challenges, and expectations to deliver tailored solutions.
• Communicate regularly—provide project updates, collect feedback, and proactively resolve concerns.
• Identify upsell/cross-sell opportunities to support business growth.

Project & Operations Management

• Oversee projects from inception to delivery, ensuring on-time, high-quality execution.
• Coordinate with internal teams (e.g., 3D visualization, drone shoots, design, marketing) to align project outcomes with client needs.
• Manage vendor relationships, negotiate terms, and ensure smooth external collaborations.
• Identify workflow inefficiencies and propose operational improvements.
• Ensure compliance with company protocols, industry standards, and client-specific requirements.

Client Insights & Feedback Loop

• Gather client feedback and communicate actionable insights to relevant internal teams.
• Help drive process enhancements and enhance the client experience.

Reporting & Analytics

• Maintain detailed dashboards and reports on project status, client interactions, and satisfaction levels.
• Use analytics to support strategic decisions around upselling, customer retention, and service quality.