Client Delivery Manager- Work from Office

Role Overview

The Manager Client Delivery is responsible for overseeing end-to-end delivery of client projects and engagements, ensuring quality, timeliness, and client satisfaction. This role involves managing client relationships, coordinating cross-functional teams, driving operational excellence, and ensuring adherence to contractual obligations and organizational standards.

Key Responsibilities

• Client Management & Engagement

• Act as the primary point of contact for clients, ensuring strong and trusted relationships.
• Understand client requirements, objectives, and expectations, and align delivery accordingly.
• Manage client escalations effectively and provide timely resolutions.

• Delivery Management

• Oversee planning, execution, and delivery of client projects within agreed timelines and quality standards.
• Define project scope, goals, and deliverables in collaboration with clients and internal stakeholders.
• Ensure compliance with SLAs, KPIs, and client-specific guidelines.

• Team Management & Leadership

• Lead, mentor, and motivate the delivery team to achieve performance excellence.
• Allocate resources effectively across projects to optimize productivity.
• Conduct performance reviews and provide continuous feedback and development opportunities.

• Operational Excellence

• Monitor delivery processes and implement best practices for efficiency and quality improvement.
• Drive automation, standardization, and continuous improvement initiatives.
• Track project performance and prepare regular reports for clients and internal leadership.

• Financial & Risk Management

• Manage project budgets, resource utilization, and cost optimization.
• Identify risks and implement mitigation strategies to avoid delivery disruptions.

Key Skills & Competencies

• Strong client relationship management and stakeholder engagement skills.
• Proven track record in project/program delivery management.
• Excellent communication, presentation, and negotiation skills.
• Strong leadership and team management capabilities.
• Analytical and problem-solving mindset with attention to detail.
• Ability to manage multiple projects simultaneously under tight deadlines.

Qualifications & Experience

• Bachelors/Masters degree in Business, Operations, or related field.
• 7-12 years of experience in client delivery, operations management, or project management.
• Prior experience in [Startups, BGV Industry, BPO, BFSI] preferred.
• Certification in Six Sigma, Lean (added advantage).

shakil.mandal@idfy.com

• Total Experience:
• Client delivery, Operations management, Program/project management exp in years?
• Current CTC:
• Expected CTC:
• Notice period or Last working day?
• Current location?
• Available for a Face to face interview?