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Amh Services
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Call Handler

Call Handler

Amh Services

1 - 2 years

2 - 5 Lacs

gurugram

Posted:5 hours ago| Platform:

Apply

Skills Required

calls handling email handling stakeholder engagement handling customer queries client coordination data maintenance handling client calls complaint handling issue resolution

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title: Call Handler Compliance Team

Location:

Qualifications

Graduate in any discipline from a recognized university.
Minimum 1 year of experience
in customer service, call handling, or a similar role.

Call Handler

Key Responsibilities

Serve as the first point of contact for client calls and queries.
Handle inbound calls and make outbound calls to verify staff presence on-site.
Log complaints, incidents, and issues using designated forms and escalate when necessary.
Monitor call activities and coach officers on booking-on processes if not using automated systems.
Review and manage incoming emails, routing them to relevant departments.
Respond promptly to situations arising from customer complaints requiring management attention.
Maintain accurate data entry, documentation, and timely reporting.

Skills & Knowledge

Essential:

Minimum
1 year of experience
in customer service/call handling.
Excellent communication skills with a problem-solving approach.
Patience and professionalism while interacting with customers over the phone.
Strong customer orientation with focus on security and safety.
Ability to multitask while maintaining high-quality service.
Proactive with strong adherence to process compliance.
Accurate typing and data entry skills.
Good IT skills, including MS Office.
Knowledge of tools like
TimeGate
is a plus.
A positive and collaborative team player.

Must-Have Skills

Flexibility to work in
247 rotational UK shifts
.
Comfortable with
high-volume inbound and outbound calls
.
Excellent verbal communication.
Flexibility to work on weekends (rotational).

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