Call Centre Manager

Dear Aspirants,

Priya Cement

Call Centre Manager

Work Location: RCL Marketing Office - Rain Cements Ltd, Begumpet Hyderabad

Priya Cement

Role & responsibilities

• Manage and supervising the customer call centre officers.
• Manage customer interactions, inquiries and complaints across various channels, including email, phone
• Monitor customer feedback regularly and identify areas of improvement in our products and services.
• Identify opportunities for improving the customer experience and share feedback to relevant teams and departments.
• consumer satisfaction, handling tasks like sharing product/service information, responding to complaints, and managing customer feedback.
• Develop and implement customer relationship strategies that enhance client engagement and retention.
• Collaborate with product and marketing team to align offerings with customer and needs and preferences
• Assist in managing customer inquiries and issues thoroughly various communication channels, ensuring timely and effective resolutions.
• Listen to customers' questions and concerns and provide answers or responses. provide information about managing services.
• Youll be responsible for promptly addressing their inquiries and resolving any issues.

REQUIREMENTS

• Any bachelors degree in administration or a related field
• At least 5 years of prior experience in Customer care Relationship management.
• Ability to work independently with attention to detail.
• Excellent communication skills and team handling skills.

Ability to work on multiple projects simultaneously and complete tasks on time

PERKS & BENEFITS

Emoluments will be at par with the best in Industry, including pleasant family accommodation and other convenient facilities in the company township.

• If you would like to explore the opportunity, please revert with your updated resume at the earliest to frontoffice.rain@priyacement.com
• If you have any questions or comments, please do not hesitate to reach us at 040-4040 1234.
• Required details in CV / Resume are as follows:
• Current CTC
• Expected CTC
• Notice Period at your current job/organization.
• Relevant Experience