Call Center Data Analyst

Etech Global Services

5 - 10 years

5 - 10 Lacs

Gandhinagar Maharashtra India

Posted:2 weeks ago| Platform: Foundit logo

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Skills Required

DBA Tools Advance Excel

Work Mode

On-site

Job Type

Full Time

Job Description

What You'll Be Doing:

Coordinate across teams and departments to streamline/automate processes and ensure seamless service delivery.
Analyze call center data (voice, chat, email) toidentifytrends, patterns, and areas for improvement across campaigns.
Create compelling data visualizations to communicate findings to both technical and non-technical audiences.
Translate complex data sets into actionable recommendations for the operations team, providing clear action items.
Develop comprehensive dashboards to provide insights for stakeholders.
Conduct proactive and on-demand analysis, recommending solutions for performance improvement.
Coach team members and leaders to enhance their leadership and technical skills.
MaintainSOPs and documentation processes, ensuring accuracy and consistency.

What We Expect You To Have:

5+years of experience inBPO/Call centerreporting, with strong Data analysisskills.
Technical skills inSQLorDBAtools (ability to read and understand code), advancedExcel(Power Query, Power Pivot), and experience withBI/ETLtools (e.g.,Talend).
Proven ability toidentifyopportunities for optimization, automation, and process improvement in reporting.
Strong leadership skills with the ability to manage deliverables accurately and on time.

Hours:

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