Bpo Process Associate

AutoPilot Offices

1 - 2 years

1 - 2 Lacs

hosur bengaluru

Posted:None| Platform:

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Skills Required

english bpo voice outbound process communication skills inbound voice process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Website:

Job Title:

Location: Bangalore

Company:

About Us

Role & responsibilities

Handle inbound and/or outbound customer calls in the assigned language(s).
Provide accurate information about products, services, billing, and plans.
Resolve customer queries and complaints within defined service levels.
Maintain a high level of customer satisfaction through telecom communication and service quality.
Document all interactions accurately in CRM or tracking systems.
Escalate complex issues to the appropriate department or supervisor.
Meet performance targets related to quality, productivity, and customer feedback.
Adhere to company policies, compliance guidelines, and call handling protocols.
Participate in training sessions and actively work on selfimprovement to enhance customer service skills.

Preferred candidate profile

Good verbal and written communication skills in
English
and relevant regional languages.
Graduate or Undergraduate (as per specific role requirement).
Prior experience in customer service / BPO / call center preferred, but freshers with good communication skills can apply.
Ability to work flexible shifts, and rotational days off (Day Shift ).
Strong problemsolving skills and a customercentric mindset.
Comfortable working under targets and meeting performance metrics.
Basic computer knowledge and ability to navigate CRM or call handling software.
Positive attitude, patience, and team player qualities.

More Jobs at AutoPilot Offices

Bpo Process Associate

hosur, bengaluru

1.0 - 2.0 yrs

INR 1 - 2 Lacs

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