BMC Remedy Helix Developer

BMC Remedy Helix Developer

Roles & Responsibilities:

• Develop and integrate

  BMC Helix/Remedy

  solutions with enterprise systems and third-party applications.
• Customize

  BMC Helix modules

  , workflows, and user interfaces to meet business needs.
• Provide technical support and troubleshooting, ensuring minimal disruption to business operations.
• Configure

  Foundation Data, ITSM modules, and CMDB reconciliation jobs

  .
• Maintain detailed documentation, including design specifications, testing plans, and user guides.
• Collaborate with business analysts, project managers, and stakeholders to gather requirements and deliver solutions.
• Provide training and support to end-users and IT teams on BMC Helix functionalities.
• Stay updated with

  BMC Helix enhancements

  and recommend improvements for better performance.
• Develop reports, dashboards, and analytics solutions for ITSM monitoring.
• Ensure compliance with

  SLAs

  and engage with

  BMC support

  to resolve escalated issues.

Skills Required:

• Strong knowledge of customization, API integrations, and workflow automation in

  BMC Helix/Remedy

  .
• Hands-on experience in

  BMC Helix ITSM, CMDB, Digital Workplace Advanced, and iPaaS integrations

  .
• Experience with

  Remedy Single Sign-On, Mid-tier, Smart IT, and Helix Dashboard

  .
• Expertise in configuration management, including

  CMDB reconciliation, datasets, attributes, and notifications

  .
• Ability to develop reports, dashboards, and automation scripts for ITSM monitoring.
• Strong problem-solving skills with experience in troubleshooting and debugging BMC Helix issues.
• Good understanding of enterprise

  ITSM processes and service management best practices

  .
• Experience with

  HTML-based notification customization

  and UI enhancements.

QUALIFICATION:

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.