BMC Helix ITSM Professional

Wipro

5 - 8 years

6 - 10 Lacs

kochi

Posted:None| Platform:

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Skills Required

javascript itsm saas bmc perforce rest cmdb software asset management atrium integrator application development bmc remedy solution design incident management json cmdb integrations digital transformation hardware asset management itil

Work Mode

Work from Office

Job Type

Full Time

Job Description

Excellent Written and Verbal communication skills to interact with business users, gather requirements and document workflow / integrations.
Should have experience Solutioning ITSM deployment
Should have experience interacting with Stakeholders for requirements gathering and solutioning the architecture.
Strong understanding of BMC Helix SaaS multi-tenancy platform.
BMC Helix ITSM customization, administration, and support in the latest version of Helix.
Customization of various application in Helix PWA.
In depth Knowledge of various workflows in Helix.
Issue debugging and fixing of BMC Helix ITSM.
BMC Remedy ARS custom application development.
Configuration of SLM.
Should have experience configuring IM, PM, CM, SRM, Service Catalogue, KM, RM, CMDB modules.
Should have experience configuring hardware asset management (HAM) and software asset management (SAM) modules.
Knowledge of Integrating with Third-party ITSM tools like, BMC etc.
Experience with migrating data from legacy system (Remedy, ManageEngine etc)
In depth knowledge on BMC Helix Discovery module.
Experience in service mapping and service health dashboard creation using BMC Helix Discovery module.
Catalogue item development in DWP 21.3 & above
Create and update complex catalogue item in DWPA.
Development of catalogue in BMC Helix Business Workflows.
Knowledge on UI/UX principles for designing catalogue items and service requests in DWP portal.
Integrate catalogue items using REST pallet and other available connectors.
Experience in scripting and customization using JavaScript and JSON.
Experience in BMC Helix CMDB, Data Model, and various jobs.
Experience on integrating CBMD with various data providers like BMC Helix Discovery.
Integration using REST API and Webservice.
Should have experience in automating workflows, business rules and processes with BMC helix
Experience in integration using Atrium Integrator/spoon jobs.
Proven track of AD/Ticketing/CMDB integrations.
Knowledge in creating solution design.
Experience in uploading and managing foundation data.
Prepare complex reports based on Helix Dashboards/Smart reporting.
Should have experience in creating test cases and validating end-to-end workflows.

Mandatory Skills: BMC Helix ITSM.Experience: 5-8 Years.

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