Banking Operations New Associate

 About The Role  

Skill required: Core Banking Operations (incl. Payments) - Retail Banking Card Operations

Designation: Banking Operations New Associate

Qualifications:Any Graduation

Years of Experience:0 to 1 years

What would you do? Investigating and resolving customer disputes and ensuring compliance with relevant regulations and industry standards, and providing exceptional customer serviceThe Corporate banking [Wholesale banking team is responsible for helping clients and organizations processes trade finance transactions by providing superior service delivery to trade customers whilst safeguarding the bank from risks associated with this business.Review the dispute claim to determine the authenticity of the card chargeback claim and honor the request as per regulation E.

What are we looking for? Banking, Financial ServicesWritten and verbal communicationWritten and verbal communicationAbility to understand and analyze customer disputes, gather relevant information, and make informed decisions on dispute outcomes.Ability to understand business processes to verify controls are effective, mitigate risks, and suggest changes to control descriptions as needed.Advanced Proficiency required in English Language to create documentation. Attention to detailsShould be a self-starter, motivated and highly energized individual to compete the complexity of the processFraud Risk ManagementMinimum 2-4 years of experience in Chargebacks or Disputes handling process.Chargebacks or Disputes handling process experience with Chargebacks or Disputes knowledge. Knowledge of banking products like Debit and Credit cards. Knowledge of regulations like Banking Secrecy Act, USA patriot act, OFAC regulations etc.

Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts
 Qualification 
Any Graduation