Backend Intern

Job Title: Backend Intern – QA (Call Audit & Support Role)

Location: On-site
Experience: Fresher / 0–1 Year
Duration: 3–6 Months
Stipend: 10k
Industry: Ed-Tech

Job Summary:

We are seeking a proactive Backend Intern for QA, Call Audit & Support responsibilities. The intern will be responsible for reviewing call quality, maintaining backend reports, analyzing data, and supporting the operations team with backend tasks. Ideal for candidates who are detail-oriented and interested in QA, operations, and backend workflows.

Key Responsibilities:QA & Call Audit:

• Listen to customer and sales calls for quality checks and compliance.
• Evaluate call recordings based on set parameters (accuracy, communication, process adherence).
• Prepare daily/weekly call audit reports.
• Highlight gaps and share feedback with the respective team.

Backend Support:

• Maintain and update backend data, CRM entries, and internal trackers.
• Assist in managing student/lead data for the support team.
• Generate MIS reports using Excel/Google Sheets.
• Coordinate with teams for resolving backend issues.

Data & Process Support:

• Organize and analyze call audit results and backend operations data.
• Identify improvements in processes and documentation.
• Support the QA/Operations team in daily workflow tasks.

Required Skills:

• Good communication and listening skills.
• Basic understanding of QA/auditing concepts (training will be provided).
• Strong knowledge of Excel/Google Sheets (VLOOKUP, Filters, Pivot preferred).
• Detail-oriented and disciplined with data entry and analysis.
• Ability to multitask and work in a fast-paced environment.

Job Types: Fresher, Internship
Contract length: 6 months

Pay: ₹8,000.00 - ₹15,000.00 per month

Benefits:

• Food provided
• Health insurance
• Provident Fund