Aws Solution Architect

Job Summary

We are seeking a dynamic and experienced Technical Account manager to oversee and manage large AWS accounts. The ideal candidate will be responsible for end-to-end governance, client relationship management, and account farming to ensure the successful adoption and growth of our AWS services. This role requires a strategic thinker with strong interpersonal skills and a deep understanding of AWS technologies and client needs.

1. Account Management

• Develop and maintain strong relationships with key stakeholders in large accounts.
  
• Act as the primary point of contact for all account-related inquiries and concerns.
  
• Understand client requirements and ensure that AWS solutions meet their business objectives.
  

2. Incident Management and Support

• Assist customers in troubleshooting complex issues, coordinating with AWS support and engineering teams when necessary.
  
• Drive resolution of critical incidents and conduct post-incident analysis to prevent recurrence.
  

3. Governance

• Implement and enforce best practices for AWS governance, including cost management, security, compliance, and performance optimization.
  
• Monitor and manage AWS usage, providing regular reports on account status and usage metrics.
  
• Conduct periodic reviews to ensure compliance with service level agreements (SLAs) and contractual obligations.
  

4. Account Farming

• Identify and pursue opportunities for account expansion and upsell of additional AWS services and solutions.
  
• Collaborate with sales and technical teams to develop tailored solutions that address client needs and drive revenue growth.
  
• Develop and execute account strategies to achieve long-term business goals and maximize account profitability.
  

5. Client Advocacy

• Advocate for clients within the organization, ensuring their needs and concerns are addressed in a timely manner.
  
• Gather and communicate client feedback to improve service offerings and customer satisfaction.
  

6. Project Coordination

• Coordinate with internal teams to ensure smooth implementation and delivery of AWS services.
  
• Manage project timelines, deliverables, and client expectations throughout the lifecycle of AWS engagements.
  

7. Market Intelligence

• Stay updated on industry trends, competitive landscape, and emerging technologies to provide clients with relevant insights and recommendations.
  

Qualifications

Education

• Bachelors degree in Business, Information Technology, or a related field.
  
• Masters degree and relevant certifications (e.g., AWS Certified Solutions Architect) are a plus.
  

Experience

• Proven experience in account management or sales roles within the AWS services industry.
  
• Demonstrated success in managing large accounts and driving business growth.
  
• Strong understanding of AWS technologies, governance frameworks, and best practices.
  

Skills

• Excellent interpersonal and communication skills with the ability to build and maintain client relationships.
  
• Strong analytical and problem-solving skills, with the ability to interpret complex data and provide actionable insights.
  
• Proficiency in AWS platforms and related tools.
  
• Ability to work collaboratively with cross-functional teams and manage multiple priorities effectively.
  

Attributes

• Customer-centric mindset with a focus on delivering exceptional service.
  
• Strategic thinker with a proactive approach to identifying and addressing client needs.
  
• High level of professionalism and integrity.