AWS Administrator and Helpdesk Team lead

Entra Solutions

5 - 10 years

9 - 13 Lacs

gurugram

Posted:2 days ago| Platform:

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Skills Required

relationship management cloud computing networking network security issue resolution office management troubleshooting information technology financial services system administration

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a proactive and skilled

AWS Administrator and Helpdesk Team lead

to assist in management of our AWS infrastructure and help coordinate our India office helpdesk team by serving as the primary point of contact for the India office management team. This role will also be responsible for basic

networking and infrastructure support

to ensure a secure and reliable IT environment.

Essential Functions

Team Coordination & Leadership
- Guide, coordinate the India office helpdesk team to ensure efficient issue resolution according be BSI policies.
Communication & Relationship Management
- Serve as the single point of contact for the India office management team, addressing IT concerns and ensuring alignment with global company standards.
- Liaise between the India helpdesk team and global IT leadership to streamline operations and escalate complex issues.
- Foster strong working relationships with various departments to ensure seamless IT support.
Helpdesk Operations & Troubleshooting
- Serve as a local escalation contact for technical issues and ensure timely resolution to requests.
- Assist in the deployment and management of IT assets within the India office.
- Ensure compliance with company policies, security protocols, and industry best practices.
Networking & Infrastructure Support
- Assist in monitoring, troubleshooting, maintaining, configuration of the network for the India office.
- Support infrastructure upgrades, including hardware installations and software updates.
- Collaborate with the global IT team to implement security best practices and ensure compliance with company policies.
Performance Monitoring & Reporting
- Provide insights and recommendations to improve service efficiency.
- Assist in the development of IT strategies tailored to the India offices unique needs and aligns with one global culture.

Qualifications & Skills

Technical Expertise
- Experience managing Amazon Web Services specifically (VPCs, Peering Connections, EC2, Load Balancers, Security Groups.
- Proficiency in helpdesk support, troubleshooting, IT service management tools, and network infrastructure.
- Strong understanding of networking, hardware/software installation, system administration, and cloud computing.
- Experience with network security protocols, firewall management, and data backup solutions.
Leadership & Communication
- Experience leading IT support teams.
- Excellent communication skills, both verbal and written, for effective interaction with management and team members.
Problem-Solving & Organizational Skills
- Ability to diagnose and resolve technical and network-related issues efficiently.
- Strong organizational skills to manage multiple tasks and priorities effectively

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