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Bill Gosling
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Associate, Workforce Management - Data Execellence

Associate, Workforce Management - Data Execellence

Bill Gosling

3 - 7 years

5 - 9 Lacs

jaipur

Posted:18 hours ago| Platform:

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Skills Required

training supervisor usage french workforce management kpi information security outsourcing operations financial services

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for individuals who are passionate about quality delivery and have an eye for detail. The selected employees will be responsible for identifying the products (hereinafter referred to as Offers or Products ) and thereafter classifying the offer under the most relevant category for the offer/labeling an offer in relevance to the pre-stated category on the category detail page.

What Youll Do:

Administers time & attendance of employees, to ensure accuracy of the work records.
Monitors employee performance against work schedules and real-time productivity through applications.
Informs in real-time the WFM Adherence Clerk and/or Supervisor(s) about employees that pass thresholds for schedule adherence and productivity.
Processes schedule change tickets and requests to the published schedule.
Processes all changes to published schedules to meet operational business targets.
Informs employees and/or supervisors about schedule changes.
Communicates actual performance & productivity of employee KPIs to operational leaders to promote the achievement of KPI targets.

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Bill Gosling

Customer Service Outsourcing

Winnipeg

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Associate, Workforce Management - Data Execellence