Associate Project Manager

Kapture CX is a leading SaaS platform that helps enterprises automate and elevate customer experience through intelligent, AI-powered solutions. We partner with enterprises across industries to bring scalable automation and insight-driven efficiencies to their CX operations.

Kapture CX is headquartered in Bangalore and we have offices in Mumbai and Delhi/NCR in India, in addition to offices in the USA, UAE, Singapore, Philippines and Indonesia.

Roles & Responsibilities-

• Accountable and responsible for the end-to-end delivery of CRM Implementation for various clients
• Ensure that the business needs are clearly understood and the technology implemented meets the needs and expectations of the business.
• Lead project execution and coordination efforts to ensure projects are completed on schedule and within budget.
• Develop project documentation -e.g. BRD, SOW, project plan, and resource plan.
• Ensure resources assigned to projects are meeting deadlines and focused on the project activities.
• Escalate issues, risks, and decisions to EM or other stakeholders as necessary and develop mitigating actions.
• Monitor progress and status of deliverables.
• Review projects for completeness of thought and consistency of approach and interface.
• Ensure standards, procedures, and methodologies in the delivery life cycle are followed.
• Communicate development and production status and issues to EM.
• Prepare overall project schedule, milestones, tasks, and estimates.
• External customer interaction - worked with multiple customers with periodic follow-ups

Requirements-

• 2-5 years of experience in handling projects for implementation of ticketing platforms (required). Minimum Qualification should be B.E. or B.Tech. Engineering in computers would be preferred.
• Candidates with prior experience in software implementation are preferred.
• Project Management certifications like PMP, CSM, PRINCE2 would be preferred.
• Candidate with techno functional experience would be an advantage
• CRM/ERP/ServiceDesk implementation experience in B2C/B2B SAAS Software will be an added advantage
• Should be proficient in project and bug tracking tools like Jira.
• Should be Process oriented. Ability to work with deadlines
• Should have Very Good Communication and relationship building skills
• Should have Very good skills in problem solving, planning, estimating and documentation
• Should be a Very organized professional with a great timeline and owner/ task management capabilities
• Should be able to understand client requirements clearly, articulate, document and communicate the same to internal teams.
• Work in sync with tech and non tech teams
• Basic understanding of technology including API's , different types of platforms etc