Associate - PMO

PMO Associate at ZS

ZS is a professional services firm that collaborates with companies to develop and deliver products that enhance customer value and drive business results. Leveraging deep industry expertise and cutting-edge analytics, we support organizations across R&D, portfolio strategy, customer insights, marketing and sales strategy, operations, and technology, creating solutions that work in the real world. Our greatest asset is our people, reflected in our values-driven organization where new perspectives are integral and fresh ideas are celebrated. ZSers are passionately committed to helping companies and their customers thrive in industries ranging from healthcare and life sciences to high-tech, financial services, travel, transportation, and beyond.

The ZS India Capability & Expertise Center (CEC) houses over 60% of ZS professionals across three offices in New Delhi, Pune, and Bengaluru, working with colleagues across North America, Europe, and East Asia to develop and deliver impactful solutions for our clients. The CEC maintains high standards of analytical, operational, and technological excellence across all capability groups, enabling teams to consistently drive superior results. Our Business Operations group focuses on running, improving, and transforming the full spectrum of clients business processes, operationalizing analytics, and implementing advanced automation technologies. Supporting both project-based and outsourcing solutions, we go beyond streamlining operations and reducing costs to provide domain-focused insights, practical innovations, and an enhanced customer experience.

PMO Associate - Roles & Responsibilities

PMO Associate

Responsibilities

PMO Management:

• Update project performance summaries (e.g., financials, utilization, SLA metrics) regularly.
• Prepare and maintain weekly

  ad hoc tracking reports

  .
• Facilitate continuous improvements by leveraging internal assets in collaboration with key stakeholders.
• Maintain a project document repository with timely updates and version control.
• Manage PMO processes and tools (e.g., project charter, ticket management system, issue management, communication, reporting, and knowledge management).
• Track status records, follow-ups, and reports for tickets/requests/risks.
• Oversee onboarding/offboarding, training, team compliance, and maintain the team roster, including leave/vacation tracking.
• Track and manage assets (e.g., client laptops/phones).
• Serve as the

  single point of contact

  for the team on PMO-related queries.
• Ensure adherence to project processes (e.g., ticket management system updates).
• Coordinate with stakeholders to renew legal documents and flag upcoming billing milestones, communicating with the

  Program Manager

  proactively.

Team Coordination:

• Organize monthly offshore team meetings and video conferences between offshore and onshore teams.
• Manage

  project administration

  tasks such as organizing team events, birthday celebrations, and tracking ME time.
• Facilitate the induction of new team members by coordinating kickoff meetings and ensuring system access.
• Support

  Learning & Development (L&ED)

  through training plans and tracking EVOLVE discussions.
• Coordinate

  knowledge-sharing sessions

  within the team.

Client Coordination:

• Collaborate with the client's

  admin/support teams

  to set up meetings and seminars.
• Follow up on PMO tool/process issues that are shared between ZS and the client (e.g., ticket management system).
• Work directly with the

  clients PMO team

  to update and share performance summaries (financials, utilization, SLA metrics) with key stakeholders.

Qualifications:

• Graduate with

  2+ years

  of experience in

  Project Management

  .

• Organized and self-motivated

  professional.
• Strong knowledge of

  Project Management processes and tools

  .
• Proficient in

  MS Excel

  , with working knowledge of

  PowerPoint and Word

  .
• Excellent verbal and written communication skills with a

  professional demeanor

  .

• Customer-focused

  with strong interpersonal skills.

• Proactive

  with a high level of initiative.
• Prior experience in running PMO for

  teams of 20+ people

  (preferred).
• Effective communication skills to resolve concerns and explain processes clearly.

• Project Management Certifications

  like CAPM/PMP/Prince2 (preferred but not mandatory).
• English fluency is required; additional fluency in a

  European or Asian language

  is highly desired.
• Candidates must possess

  work authorization

  for their intended country of employment.
• Online applications must include a

  cover letter expressing interest

  and a full set of

  transcripts

  (official or unofficial).

competitive compensation package