Assistant Manager / Manager - Trade Support (Delta 1)

The Trade Support team looks after the Synthetic Equities Office Operations.

The resource will need to work in partnership with our clients, sales and trading to ensure that trades are allocated, confirmed, and processed in a timely manner. Provide support to our front office equities trading desks and also act as a point of contact for internal front/back-office enquiries.

Responsibilities

Management of all spill queues within the platform.

Responding to client queries & Front office queries

Liaison with trading desk and related stakeholders to escalate any trade or booking issues.

Liaison with Associated teams, within the Service Control utility to help reslve trade related FOBO breaks.

Ability to apply problem solving and investigative techniques to trade booking / flow issues.

Help with project and CTB development where required.

Build and maintain strong relationship with our front office, Back office and operations areas.

Knowledge of Options and other derivative instruments would be preferable.

Should manage all queries related to instrument static data.

Contributing Responsibilities

Direct relationships with the front office / back-office colleagues.

Build and maintain strong relationships with stakeholders across the globe in Front, Back and Middle Office

Strong working and open relationship with local management

Technical & Behavioral Competencies

At least 7-10 years in an operational support position.

IB Equity Operations experience preferred, essentially in Trade Support functions.

Competency with MS Suite, especially Excel, and the ability to learn multiple programs quickly.

Knowledge of and an interest in the financial markets (derivative product knowledge especially swaps/ FX/ F&O)

Ability to work under pressure, handle multiple priorities and work as part of a team as well as individually.

Comfortable working across various groups including Sales, Trading, Accounting, Technology & other MO Teams

Prior middle office or operational experience is a must.

:

Ability to collaborate / Teamwork

Decision Making

Critical thinking

Ability to share / pass on knowledge

Analytical Ability

Ability to understand, explain and support change

Ability to develop and adapt a process

Ability to develop and leverage networks

Ability to anticipate business / strategic evolution

Education Level:

At least 7 years