Assistant Manager - IT Operations & Infrastructure

L3 Backup Administrator

I) Position
Summary/Job Description: The Backup Administrator is responsible for
managing, monitoring, and supporting enterprise backup and recovery operations across on-premise and cloud environments. This role ensures data protection, availability, integrity, and compliance by administering backup tools, resolving failures, performing restores, and collaborating with infrastructure teams. The Backup Administrator will also participate in capacity planning, documentation, and continuous improvement of backup processes.

Roles &Responsibilities:

Commvault SaaS Cloud
Endpoints Backup Roles & Responsibility :-

• Deploy
  and configure Commvault Endpoint client agents on Windows/Linux /macOS systems.
• Manage
  onboarding of new users and devices through Commvault Command Center (Metallic/Cloud).
• Configure
  backup policies, schedules, and retention rules for endpoint data.
• Implement
  best practices for endpoint data compliance in cloud SaaS environments
• Perform
  file-level and folder-level restore operations on end-user devices.
• Assist
  end-users with self-service recovery issues and data retrieval requests.
• Manage
  device migration restores and mass recovery during system failures or ransomware events.
• Maintain
  detailed logs and audit records for all recovery operations.
• Manage
  onboarding/offboarding workflows for new and departed employees.
• Decommission
  devices safely and ensure proper data archival.
• Reassign
  endpoint backup data to new users/devices when required.
• Resolve
  endpoint agent issues (indexing failure, quota exceed, sync failure, connectivity problems).
• Work
  with network and security teams for VPN, firewall, and cloud access issues.
• Provide
  RCA for recurring endpoint backup failures.
• Generate
  endpoint backup compliance reports, capacity usage, and SLA adherence reports.
• Provide
  audit trails for data recovery activities.
• Maintain
  documentation for endpoint backup processes, policies, and deployment guides.
• Assist
  end users with backup/restore queries and agent installation support.
• Provide
  training or communication for new features or updates.
• Drive
  endpoint backup awareness and compliance across the organization.

On Prem Backups:-

• Monitor daily backup jobs and ensure all
  backups complete successfully.
• Address backup failures, warnings, and retry
  jobs as needed.
• Perform file-level, application-level, and
  VM-level restores.
• Maintain backup schedules, policies, and
  retention configurations
• Manage backup servers, media servers, storage
  devices, and cloud repositories.
• Configure and maintain backup agents and
  clients across servers and applications.
• Plan for capacity, performance tuning, and
  storage optimization.
• Perform restore operations as requested by
  users or applications teams.
• Support disaster recovery planning,
  documentation, and periodic testing.
• Validate restoration points and ensure data
  integrity.
• Troubleshoot issues related to backup
  failures, repositories, network connectivity, storage communication, and agent errors.
• Collaborate with OS, virtualization, network,
  and database teams to resolve dependencies.
• Provide root-cause analysis (RCA) for
  recurring issues.
• Ensure compliance with data retention,
  regulatory requirements, and audit policies.
• Maintain accurate documentation, SOPs, and
  backup topology diagrams.
• Generate backup reports, SLA performance
  reports, and audit logs.
• Administer enterprise backup solutions (e.g. Veeam,
  Commvault, Veritas, Metallic, Rubrik, etc.).
• Install updates, patches, and upgrade backup
  software components.
• Onboard new servers, applications, and users
  into the backup system

Any IT graduate ( BCA/MCA,BSc/MSc(IT),BE,BTech)

Commvault
SaaS/Metallic cloud Endpoint backup administrator 1 year storong experience

Hands-on
experience with backup platforms (Veeam/Commvault/ NetBackup/Rubrik/Veritas).

Strong
understanding of Windows, Linux, VMware, Hyper-V, and cloud services (Azure/AWS).

Knowledge
of backup concepts: retention, deduplication, SLAs, RPO/RTO, storage policies.

Experience
with tape, disk, cloud storage, and archive systems.

Basic
networking knowledge (ports, firewalls, DNS, certificates).

Strong
troubleshooting and analytical skills.

Strong
knowledge on SQL, SAP Oracle, MySQL DB restoration.

Certification
:- Commvault, Commvault SaaS Cloud . Veeam, Veritas, If any.

ITIL Certification.

Good
Analytical and Problem-Solving skills

Customer
Centric with solution understanding capability

Good
written and verbal communication skills (Hindi,English)

Should
be willing to accept challenges and highly dynamic in nature.

Good
grasping and aptitude to change as per business needs.

Must
possess strong interpersonal and communications skills.

Must be
able to relate to a diverse group of people including technical and development personnel, management, business customers, and vendors in a constructive and effective manner.

Must have a solid technical background coupled with desire and ability to grasp skills quickly, combined with deep attention to detail along with excellent verbal and written communication skills

5 +
years of hands on experience in enterprise backup and recovery (Veeam, Commvault On Prem , Backup , Veritas Netbackup, Veritas Exec .

Atleast
1 Year Commvault SaaS/Metallic cloud Endpoint Protection backup administrator experience