- Responsible for producing and presenting food items to meet customer and client expectations and Sodexo
- India standards as well as maintain and continuously improve the efficiency and profitability of the operation
- Ensure that safety and hygiene policy is strictly followed at the site
- Control the quantity and quality of the ingredients and ensure that all items are received as per the laid down specifications; responsible for training the receiving area staff on ingredient quality.
- Responsible for maintaining record of all hygiene related procedures, initiatives and incidents
- Responsible for co-ordination with HSE Teams to implement the policy and process
- Ensure that all incidents pertaining to QMHSE and H&FS are reported to the concerned teams on time
- Operational ownership of all the QMHSE and H&FS processes
- Timely communication of all possible on site hazards to the concerned department
Key Responsibilities
Operations
- Ensure that all the service deliveries are carried out as per the terms and conditions agreed upon with the client.
- Initiate development of new menus, upgrade old menus and special event menus
Food Tasting before Services.
- Develop new ideas for promotions, festivals and other special events
- Plan the pre-preparation area to ensure that the items are processed according to the recipes
- Consistently maintain standards of quality, cost, presentation, and flavor of foods
Organic Growth and Profitability
- Ensure organic growth of sales and sites by developing and promoting service excellence, retail offers and value added offers
- Sustain and build site profitability through timely analysis of reports and Provide solutions to counter any discrepancies.
- Cash and Debtors Management
- Responsible for accurate control, handover and deposition of cash; maintain accurately all the specified cash control documents
- Ensure that all the invoices are raised and delivered to the client as per Schedule
People Management and Training
- Manage the on-site team including cooks, MPWs, stewards, cashiers, Stores assistants etc.
- Ensure that all the HR processes and staff welfare activities are implemented and carried out
- Communication and Client Retention
- Stay in close communication with the client for all issues regarding services, additional business, new initiatives and hygiene and prepare documents of the same
Ensure 100% client retention
- Wastage Control and Cost Management
- Maintain a record of the daily leftovers; plan and prepare the production based on this data
- Minimize wastage and able to recycle excess ingredients for other dishes in accordance with the highest hygiene standards
Legal Compliances
- Co-ordinate with the HR, HSE and Legal departments to ensure that all the legal compliances are met with and a copy of the same is maintained
Systems Implementation and Process Management
- Ensure that all the systems and processes are implemented and followed as per the company policy
- Ensure that all the work processes are documented and displayed
- Procurement and Inventory Management
- Responsible for monitoring the daily raw material indent
Qualifications:
- Business acumen
- Handling P&L
- Commitment to quality
- Strong financial and budgeting skills
- Sound written and verbal communication