Overview
We are seeking a high-impact Full Stack Developer with proven experience in Generative AI, Observability, and Automation, to join our AIOps team. You will help design intelligent applications that power real-time IT operations, service reliability, and autonomous decision-making.This role is critical to delivering AI-driven solutions across ITSM, Observability, and OnePOC (Operations Command Centre) by integrating AI, real-time telemetry, Power Platform, and GenAI for actionable operational intelligence.
Responsibilities
🛠️ Full Stack Development for AI-Enhanced IT Ops
- Build and maintain full-stack applications that enhance ITSM and command center capabilities.
- Create AI-powered, user-centric dashboards for OnePOC and Observability platforms, delivering real-time insights.
- Design APIs and microservices to connect AI reasoning engines with CMDB, MELT data, and event monitoring tools.
🤖 AI & GenAI Integration for Autonomous Operations
- Implement GenAI models (e.g., OpenAI, LangChain) to power incident summarization, RCA prediction, and automated comms.
- Build ML pipelines that enable predictive detection of incident trends, alert correlation, and resolution suggestions.
- Leverage conversational AI for dynamic engagement during Major Incidents and Event responses.
📡 Observability & Telemetry Integration
- Ingest and correlate data from Observability tools (AppDynamics, Azure Monitor, ELK, Prometheus) into AIOps workflows.
- Develop AI-enabled health and anomaly dashboards for proactive event management in OnePOC environments.
- Drive real-time visualization of the Blast Radius, alerts, and service dependencies to support rapid root cause analysis.
📊 Power Platform Automation & Visualization
- Create workflow automation using PowerApps and Power Automate to streamline IT operations and field actions.
- Build interactive Power BI dashboards that visualize trends in SR, Change, Release, and Blackout calendars.
- Enable data-driven insights from CMDB, ITOM, and alert streams for leadership visibility.
Qualifications
- 5+ years of experience in full stack development, with a strong focus on GenAI, Power Platform, and Observability systems in an enterprise IT environment.
💡 Technical Proficiency:
- Front-end: JavaScript, React, TypeScript, Material UI, HTML & CSS
- Back-end: Python, Node.js, SQL & PostgreSQL
- AI/ML: OpenAI APIs, Scikit-learn, TensorFlow, LangChain
- Power Platform: PowerApps, Power Automate, Power BI
- Observability Tools: Azure Monitor, AppDynamics, ELK, Prometheus
- Cloud & DevOps: Azure/AWS, Docker, Kubernetes, CI/CD pipelines
- APIs & Microservices: REST APIs, Flask, FastAPI, event-driven services
- APIs: Microsoft Graph API, ServiceNow REST API.
🧠 Soft Skills:
- Strong analytical thinking with the ability to interpret complex telemetry and ITSM data.
- Effective communicator who can translate AI insights into operational impact for command center stakeholders.