Applied AI Engineer - Technical Support

Devrev

1 - 4 years

9 - 13 Lacs

chennai

Posted:-1 days ago| Platform:

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Skills Required

data analysis coding javascript workflow application development jira analytics sql crm python

Work Mode

Work from Office

Job Type

Full Time

Job Description

Design, develop and implement integrations, automations and customizations to integrate DevRev with customers tech stack and workflows, and ensure successful customer engagements.
Utilize AI in novel ways to solve customer problems, including Generative AI techniques like prompt engineering for foundation large language models (LLMs) to enable great AI agent experience.
Work on semantic search engine fine-tuning for better search accuracy.
Conduct data analysis, writing SQL queries, and building dashboards to share insights and drive decision-making.
Be proactive in communicating and keeping constant feedback loops to all key stakeholders including Customers, Engineering, Product, Customer Success & Support, Revenue, Marketing etc.
Learn new tools and guide customers through critical workflows, e.g. integration with code repositories.

Ideal Candidate Qualifications:

Software engineering degree or equivalent educational or professional experience.

Hands-on coding experience using TypeScript/JavaScript, Python, APIs, Webhooks, and SQL.
Familiarity with Generative AI technologies including models like GPT-4, prompt engineering and fine-tuning.
Knowledge of vector databases and data embeddings.
Outstanding communication (written and verbal in English).
Result-oriented work style, ability to get things done and a learning mindset.
An endless passion for challenging work that requires high energy, full engagement and a self-founded need for high performance.

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