Applications Engineer II

Principal Accountabilities

Partner Onboarding & Enablement:

• Identify, evaluate, and onboard new partners in alignment with business strategy.
• Facilitate partner setup across business, legal, and IT systems, ensuring compliance and readiness.
• Provide orientation and enablement on product offerings, pricing models, and integration processes.

Relationship Management:

• Act as the primary point of contact for all assigned partners.
• Foster strong, long-term relationships with partner stakeholders and executive teams.
• Conduct regular business reviews to track partner satisfaction, performance, and strategic alignment.

Business Growth & Revenue Enablement

• Develop and execute joint business plans to achieve revenue, growth, and engagement targets.
• Identify upselling, cross-selling, and co-marketing opportunities with partners.
• Track and report on sales funnel, deal registration, and partner contribution metrics.

Integration & Operational Excellence

• Coordinate with IT and business teams to support B2B integrations (EDI, API, SOA, Azure) with partners.
• Ensure the stability and efficiency of transactional data flows (orders, invoices, shipments, etc.).
• Troubleshoot integration issues and coordinate timely resolution with technical teams.

Cross-Functional Collaboration

• Partner with Sales, Supply Chain, Finance, and Marketing teams to streamline partner operations.
• Translate partner feedback into actionable insights for product and process improvement.
• Support internal teams in executing partner programs, campaigns, and incentives.

Performance Monitoring & Reporting

• Analyze partner performance and KPIs to identify growth opportunities and risks.
• Maintain accurate partner records, dashboards, and reports in CRM or ERP systems.
• Present periodic updates to leadership on partner ecosystem performance.

Governance & Compliance

• Ensure partner adherence to business policies, contractual obligations, and ethical standards.
• Maintain confidentiality and compliance with data and system access guidelines.
• Support audit and governance activities related to partner operations.

Job Complexity:

• Requires strong relationship-building and negotiation skills to manage diverse global partners with varying business models and technical capabilities.
• Involves balancing strategic growth objectives with operational and technical execution.
• Demands cross-functional coordination between business, IT, and external stakeholders to ensure timely and quality partner deliverables.
• Must handle complex B2B integration environments (e.g., Oracle ERP, SOA, Azure Logic Apps, EDI) while ensuring minimal disruption to business operations.
• Requires proactive issue resolution, data-driven decision-making, and the ability to manage multiple priorities in a fast-paced, matrixed environment.
• Exposure to global operations, multiple time zones, and dynamic partner ecosystems adds to the complexity of the role.

Experience / Education
Requires typically 12-18 years of progressively responsible experience in related domains, with a bachelor's degree or equivalent experience gained through advanced education and industry exposure.