Application Tech Support Practitioner

Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Service Desk Management, Service Desk Voice Support
Good to have skills : NA
Minimum 0-2 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an Application Tech Support Practitioner, you will serve as a vital link between clients and the systems or applications they utilize. Your typical day will involve engaging with clients to understand their needs, addressing their concerns with precision, and ensuring that our high-quality systems operate seamlessly. You will leverage your exceptional communication skills to provide support and solutions, ensuring client satisfaction and system efficiency. Roles & Responsibilities: - Expected to build knowledge and support the team. - Participate in Problem Solving discussions. - Assist in troubleshooting and resolving client issues effectively. - Document client interactions and solutions for future reference. - Collaborate with team members to enhance service delivery and client experience. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management. - Strong understanding of client relationship management. - Experience with ticketing systems and service desk tools. - Ability to communicate technical information clearly to non-technical users. - Familiarity with troubleshooting methodologies and best practices. Additional Information: - The candidate should have minimum 0-2 years of experience in Service Desk Management. - This position is based at our Gurugram office. - A 15 years full time education is required.