Application Support Engineer

The Role & Key Responsibilities:

The Level 2 Application Support Engineer will be responsible for providing technical support for the Digital Banking Product. They will also assist in developing and ensuring adherence to Standard Operating Procedures (SOPs) and implementing best practices for achieving support objectives.

The ideal candidate must have a firm grasp of core technical areas, including PHP, Visual Development tools, Java Script databases and SQL.

• Pro-Actively review and refine the current processes to enhance resilience.
• Oversee and assist in the resolution of production incidents.
• Support the existing PHP code.
• Support the existing Orchestrator code.
• Working with the development team on small enhancements to the existing code.
• Work as part of a project team on larger projects, developing new integrations.
• Apply working procedures, methodologies and tools according to ITIL best practices and internal procedures.
• Comply with Information security best practices and guidelines.
• Participate in the elaboration and maintenance of the knowledge base of product.

Skills Required

• Domain specific knowledge, encompassing one of: Banking, Payments and Client Onboarding
• 3+ years at a similar level to that being advertised.
• Experience with Cloud-based platforms
• Close attention to detail and diagnostic skills / ability to logically think problems through to a final resolution.
• Developer mindset, with structure problem solving.
• Continuous improvement mindset
• Fluent communication skills in English both written and verbally

PHP and the Laraval framework, SQL Skills Desirable

• Knowledge/experience working within a regulated Banking environment.
• Knowledge of cloud - Azure experience
• Knowledge of working with in a DevOps environment Azure
• Hands on experience within technical support teams