Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : EPIC Systems
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve software-related challenges, ensuring the seamless operation of essential applications that support business functions. You will engage in problem-solving activities, analyze system performance, and contribute to the continuous improvement of application support processes, all while maintaining a focus on delivering high-quality service to stakeholders. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist in the development and implementation of application support strategies to enhance system performance. - Document and communicate technical issues and resolutions effectively to team members and stakeholders. Professional & Technical Skills: - Must To Have Skills: Proficiency in EPIC Systems. - Must Be Certified: EpicCare Inpatient Orders - Strong analytical and problem-solving skills to diagnose and resolve software issues. - Experience with application monitoring tools to ensure system reliability. - Familiarity with database management and query optimization techniques. - Ability to work collaboratively in a team environment and communicate effectively with diverse stakeholders. Additional Information: - The candidate should have minimum 3 years of experience in EPIC Systems. - This position is based at our Hyderabad office. - A 15 years full time education is required.