Application Support Analyst

• Should have a strong technical knowledge of Windows / Linus server based applications and have ability to troubleshoot server related issues, review logs
• Ability to manage support for 6 -8 applications
• A working knowledge of the system development life cycle, general application support standards and ITSM tools
• Ability to work on SQL queries.
• Experience in supporting cloud platform (AWS / Azure) based applications will be added advantage
• Excellent organizational and written skills and the ability to interact with staff at all levels in our organization are essential
• Windows and Linux Server administration, AWS, SQL Query creation
  

Responsibilities

• Support of Applications in accordance with Client SOPs including ticket and non-ticket based support
• Must be able to complete incidents and service requests within defined SLA independently
• Perform application installations and deployment and support other project related activities
• Perform troubleshooting of application problems with no supervision
• Perform reviews of installations, patches and support monthly patching activities
• May be required to be on-call to support after hours issues as they arise
• Develop a deep level of understanding of IT Applications being supported
• Ability to determine and make improvements to applications and processes
• Liases with Application Vendor when required.
• Responsible for pro-actively looking at ways to reduce number of support calls.
• Ensure interfaces between systems are maintained and support appropriately
• Other duties as assigned