204 Application Monitoring Jobs - Page 2

Job description About Role: NOC Engineer shall serve along with the team on 24 X 7 basis for all problems related to the Karix Infrastructure services (Application, Database, Network Monitoring, Top Customer Monitoring, Telco Monitoring) being used by the customers. What youll be Responsible for? Responsible for monitoring platforms/alerts through tools and taking corrective actions. Responsible to open bridge call for all critical/major incidents Triage the incidents. Notify all relevant stakeholders for critical/Major issues- Support team, L2, IT, Sales, Bizops, DM team etc. Responsible for the performance of RCAs- Platform & Services Responsible for the CCM Management Responsible for Incident Management life cycle & Service requests fulfilment Monitor health, performance & utilization of platforms. Responsible for Incident logging, accurately tracks and documents all incidents. Publish platform-wise health dashboard. Monitor & publish customer KPIs Alert optimizations & tools configuration. Responsible for Continuous improvements of the Process Adherence to SLAs and Tickets closure within SLA Documentation/SOPs building Logging your work What youd have? Experience of 2 - 6 years in NOC Experience in Installation, maintenance, and working knowledge of Infra & application monitoring tools ServiceNow ITOM, Nagios, SolarWinds, Dynatrace, Prometheus & Grafana, and equivalent. Working knowledge of the holistic monitoring of applications with drill-down on the platform layer (Network, infra, middleware, apps, database) etc Should have implemented 2-3 projects on any of the commercially available tools such as Dynatrace, SolarWinds, ServiceNow, ManageEngine Should be able to design new tools to monitor and configure smart alerts to discover failures/issues. 2 or more years of experience writing code (including Python, Shell Script, PowerShell; and databases like SQL Good understanding of modern software development methodologies (Object). Hands-on experience with open telemetry Why Join Us? Impactful Work: Play a pivotal role in safeguarding Tanla's assets, data, and reputation in the industry. Tremendous Growth Opportunities: Be part of a rapidly growing company in the telecom and CPaaS space, with opportunities for professional development. Innovative Environment: Work alongside a world-class team in a challenging and fun environment, where innovation is celebrated. Tanla is an equal-opportunity employer. We champion diversity and are committed to creating an inclusive environment for all employees. www.tanla.com

JobDescriptionOwnership of theapplication production support for the IT applicationsLead ApplicationSupport L1&L2 across the applications from the end user perspective Form , maintainand manage a capable IT application support team Ensure welldocumented SOP/checklist and execution same as per the expected timelinesOwn disasterrecovery of applications with close co-ordination with infra team Ensure expectedSLAs ,turned around time requirements linked to incidents ,changes ,problems inproductionManage theapplication deployment in productionLead andpriorities the application support teams work load Manage and Ownthe Problem Management Process Maintainapplication monitoring , performance tuning and testing Provide input tothe implementation ,backup and roll back planExperience range 3-6 yearsMust be good inverbal and written communicationsMust have priorsupport function background

JD No. SM-TTE Role Operations Monitor Engineer Position/ Designation Trainee Test Engineer Reporting to Team Lead Position Statement / Purpose: Operations Monitor Engineer will monitor the performance and availability of the Web and Mobile application for our client as per predefined frequency. This role shall drive through application monitoring in order to provide good customer experience. Key Deliverables (Key Result Areas): Application Monitoring Sanity Check Communication Skills Escalation Process Working Effectively on Timely Alerts Task Management Key Responsibilities (Job Description): Application Monitoring: It involves monitoring the performance and availability of web and mobile applications and report if any issues observed directly route to relevant stakeholders (Internal and External). Sanity Check: This involves supporting applications for all domains like Banking, Insurance, Mutual Funds, Ecommerce, Depositories, Trading and Securities. Effective Communication: Proactive and prompt communication with clients to resolve their queries quickly and accurately. Escalation Process: Highlight the challenges faced in monitoring their respective applications to the immediate next level and working towards its closure. Working Effectively timely alert: All the failures captured by automation should be analysed and raised to respective stake holders in timely manner. Task Management: Job demands efficient task management with good Analytical, Logical Reasoning Skills with Smart and quick thinking. Key Performance Measures and KPIs: Defects Handling Average Handling Time Timely Escalation to the client No Client Complaints and Internal defects Accuracy and Completeness Effective Communication with internal and external stake holders KPIs Performance Quick Thinking along with managing multiple tasks Highlight and raise alert in the stipulated time No internal & external compliant defect Monitoring and meeting SLA Correctness of Transaction Adherence of the process defined. Organizational Process Adherence Timely Applying leaves Maintaining office decorum Following code of conduct policy Skills Enablement Refresher Sessions Learning & Development certifications Attending Enhancement Session by learning & development team Attending Learning & development sessions organized by the team Key Decision Pointers (capture any decision-making authority, if any): Analysis of error captured by automation Mandated Certifications in the role: Certification courses related to domain & process Linked Career Roles Manual test engineer to Automation Engineer Performance engineer Through learning and certifications, Internal Job Rotations available across the organization. Background: Education: Graduates BE/B Tech (IT, Computer Science, EXTC), BSc/MSc (IT)/MCA or equivalent Work Experience: 0 to 6 Months Technical Knowledge mobile browser testing (preferred) Knowledge of monitoring Behavioural/Soft Skills Communication skills Ability to prioritize tasks. Punctuality Willingness to work in shifts. Willingness to reskill/upskill

Role Purpose The purpose of this role is to work with Application teams and developers to facilitate better coordination amongst operations, development and testing functions by automating and streamlining the integration and deployment processes Do Align and focus on continuous integration (CI) and continuous deployment (CD) of technology in applications Plan and Execute the DevOps pipeline that supports the application life cycle across the DevOps toolchain from planning, coding and building, testing, staging, release, configuration and monitoring Manage the IT infrastructure as per the requirement of the supported software code On-board an application on the DevOps tool and configure it as per the clients need Create user access workflows and provide user access as per the defined process Build and engineer the DevOps tool as per the customization suggested by the client Collaborate with development staff to tackle the coding and scripting needed to connect elements of the code that are required to run the software release with operating systems and production infrastructure Leverage and use tools to automate testing & deployment in a Dev-Ops environment Provide customer support/ service on the DevOps tools Timely support internal & external customers on multiple platforms Resolution of the tickets raised on these tools to be addressed & resolved within a specified TAT Ensure adequate resolution with customer satisfaction Follow escalation matrix/ process as soon as a resolution gets complicated or isnt resolved Troubleshoot and perform root cause analysis of critical/ repeatable issues Mandatory Skills: DevOps. Experience: 5-8 Years.

Role Purpose The purpose of this role is to work with Application teams and developers to facilitate better coordination amongst operations, development and testing functions by automating and streamlining the integration and deployment processes Do Align and focus on continuous integration (CI) and continuous deployment (CD) of technology in applications Plan and Execute the DevOps pipeline that supports the application life cycle across the DevOps toolchain from planning, coding and building, testing, staging, release, configuration and monitoring Manage the IT infrastructure as per the requirement of the supported software code On-board an application on the DevOps tool and configure it as per the clients need Create user access workflows and provide user access as per the defined process Build and engineer the DevOps tool as per the customization suggested by the client Collaborate with development staff to tackle the coding and scripting needed to connect elements of the code that are required to run the software release with operating systems and production infrastructure Leverage and use tools to automate testing & deployment in a Dev-Ops environment Provide customer support/ service on the DevOps tools Timely support internal & external customers on multiple platforms Resolution of the tickets raised on these tools to be addressed & resolved within a specified TAT Ensure adequate resolution with customer satisfaction Follow escalation matrix/ process as soon as a resolution gets complicated or isnt resolved Troubleshoot and perform root cause analysis of critical/ repeatable issues Mandatory Skills: DevOps.Experience: 5-8 Years.

The ideal candidate for this role should have 5-10 years of experience and possess strong expertise in requirement gathering, requirement analysis, design and development for Clarity enhancements including Portlets, Processes, NSQL Queries, Lookups, and HTML Portlets. You will be responsible for configuring CLARITY and integrating it with various applications such as FieldGlass and Work Day. Deploying deliverables from lower environments to production using XOG and content package will also be a key responsibility. In this role, you will need to effectively coordinate with onsite/offshore teams to ensure on-time delivery of projects. Monitoring application processes, jobs, and overall performance will be essential. Troubleshooting issues related to existing processes and Portlets, supporting Clarity PPM upgrades, and creating/scheduling Jaspersoft Reports in Clarity PPM Advanced Reporting are among the key responsibilities. Furthermore, you will be expected to interact with clients, architects, and functional consultants to design optimal solutions for the various components required for the Clarity solution. Attention to detail, problem-solving skills, and effective communication will be critical for success in this role. If you believe you are a suitable candidate for this position, please share your resume with maheswari.od@hcltech.com along with the following details: - CTC (Current Total Compensation) - ECTC (Expected Total Compensation) - NP (Notice Period) - Current Location - Preferred Location We look forward to reviewing your application and potentially welcoming you to our team. Thank you for your interest in this opportunity.,

Candidates ready to join immediately can share their details via email for quick processing at nitin.patil@ust.com. Act fast for immediate attention! Roles & Responsibilities Lead, mentor, and manage a team of backend Java developers to deliver robust and scalable microservices and APIs. Architect and design enterprise-grade microservices-based solutions leveraging Java 8+, Spring Boot, and related frameworks. Collaborate with product owners, solution architects, and stakeholders to define technical requirements and delivery plans. Enforce coding standards, conduct code reviews, and promote best practices including TDD and clean code principles. Manage Agile processes such as sprint planning, backlog grooming, task allocation, and delivery tracking. Identify potential technical risks and issues early; propose and implement effective mitigation strategies. Optimize application performance, maintainability, and scalability. Handle production support and troubleshooting for backend services to ensure high availability and reliability. Participate in recruitment and contribute to building a high-performance engineering team. Foster a culture of continuous improvement, learning, and collaboration within the team. Must-Have Skills Strong hands-on experience with Java 8+ and core Java concepts. Expertise in Spring Boot, Spring MVC, Spring Data, Spring Security, and Spring Cloud. Deep understanding of microservices architecture and RESTful API design. Proficient with relational databases such as MySQL or PostgreSQL and ORM frameworks like Hibernate. Experience in writing unit tests and working with TDD using tools such as JUnit and Mockito. Solid knowledge of Git for version control and familiarity with CI/CD pipelines using Maven or Gradle. Good understanding of containerization using Docker. Proven experience leading and mentoring backend development teams. Strong problem-solving, analytical, and communication skills. Experience working in Agile development environments. Good to Have Skills Exposure to cloud platforms such as AWS, Azure, or Google Cloud Platform (GCP). Familiarity with DevOps practices and tools. Experience with message brokers (Kafka, RabbitMQ). Knowledge of NoSQL databases (MongoDB, Cassandra). Experience with performance tuning and application monitoring tools. Prior experience in a fast-paced, agile product development environment.,

As a Senior Software Developer (Full Stack) at Dataction, you will be responsible for delivering high-quality, scalable, and secure full-stack solutions across a portfolio of digital applications. Your role will involve strong hands-on experience in modern backend and frontend development, primarily utilizing TypeScript, Node.js, and AWS event-driven services. You will also work with legacy systems built in PHP/Laravel and be expected to assist in their modernization. Your day-to-day responsibilities will include contributing to the design, development, and maintenance of scalable full-stack applications, implementing fixes, features, and enhancements that have a measurable impact on business and user experience, and supporting and refactoring legacy systems as necessary. You will be developing performant and secure APIs using Node.js and integrating them with frontend applications built using SvelteKit, React.js, and/or VueJS. Additionally, you will be involved in CI/CD pipelines, code reviews, technical discussions, and troubleshooting production incidents. To excel in this role, you should have at least 6 years of hands-on experience in full-stack web development and expertise in TypeScript, Node.js (preferably with HapiJS), SvelteKit, React.js, VueJS, AWS services, REST APIs, and event-driven architecture. Experience with PHP/Laravel, WordPress, application monitoring tools, CI/CD practices, and version control using Git is essential. Strong problem-solving skills, good communication abilities, and a passion for continuous learning and delivering clean code are also important. Dataction offers a work culture based on fairness, meritocracy, empowerment, and opportunity. In addition to a competitive salary, you can look forward to benefits such as a great work-life balance through a hybrid work arrangement, company-funded skill enhancement and training, exciting reward and recognition programs, opportunities for employee engagement initiatives, and the chance to be involved in new product/ideation teams. You will also have the unique opportunity to spend 60 minutes with the CEO each quarter to discuss any topic of your choice. Join Dataction if you are a developer who enjoys problem-solving, thrives in dynamic environments, and is passionate about writing clean, maintainable code.,

As a Software Engineer in our team, you will be responsible for developing and delivering well-defined, moderately complex features. Your role will involve debugging and resolving issues across development, testing, and production environments. It is important to write high-quality, scalable, and reusable code following best practices. You will also manage team meetings and RFC processes for proposing changes and improvements. Additionally, you will act as the initial on-call responder for team-managed software, collaborate with team members, support new junior engineers, and mentor Software Engineers. Your contribution will be valuable in participating in hiring, prioritizing intra-team initiatives, and contributing to process improvements. To excel in this role, you should be an expert in Java programming with modern language features and frameworks. Your problem-solving skills within distributed architectures should be exceptional. Experience with frontend frameworks like Angular and proficiency in Javascript are required. You should also be proficient in object-oriented design, algorithms, data structures, and SQL. It is essential to have experience with the Software Development Lifecycle, database management, API integration, and modern tools like Swagger. Your adeptness in application monitoring, logging, version control, and software testing will be beneficial. Familiarity with automation, high-performance applications, CI/CD, Docker/Kubernetes, and secure coding practices is expected. Knowledge in Microservices, Event-driven architectures, and Agile Development principles will be an added advantage.,

As a Senior Software Developer (Full Stack) at Dataction, you will be responsible for delivering high-quality, scalable, and secure full-stack solutions across a portfolio of digital applications. Your role will involve strong hands-on experience in modern backend and frontend development, primarily using TypeScript, Node.js, and AWS event-driven services. You will also work with legacy systems built in PHP/Laravel, transitioning and maintaining them as needed. Collaborating closely with engineering leads, product managers, and cross-functional teams, you will contribute to the design, development, and maintenance of scalable full-stack applications. Your responsibilities will include implementing fixes, features, and enhancements that have a measurable impact on business and user experience. Additionally, you will support and refactor legacy systems, deliver performant and secure APIs using Node.js, and develop frontend components using frameworks like SvelteKit, React.js, and VueJS. You will play a vital role in contributing to CI/CD pipelines, ensuring smooth deployments across different environments, participating in code reviews, and engaging in technical problem-solving activities. Your expertise in TypeScript, Node.js, SvelteKit, React.js, VueJS, and AWS services will be crucial in delivering value through practical engineering. With over 6 years of hands-on experience in full-stack web development, you should possess strong problem-solving skills, excellent written and verbal communication abilities, and the proven ability to work collaboratively with distributed teams. Your passion for continuous learning, clean code, and delivering value will be highly valued in our dynamic work environment. Joining Dataction will not only provide you a competitive salary but also offer great work-life balance through a hybrid work arrangement, company-funded skill enhancement and training, exciting reward and recognition programs, and opportunities for on-the-job learning and employee engagement initiatives. Additionally, you will have the chance to interact with the CEO regularly and benefit from their insights and knowledge. At Dataction, we believe in fairness, meritocracy, empowerment, and opportunity as pillars of our work culture. If you are a developer who enjoys problem-solving, thrives in dynamic environments, and is passionate about clean, maintainable code, Dataction is the perfect place for you to grow and excel in your career.,

You will be responsible for developing reliable server-side logic for serverless applications using public cloud services such as Google Cloud and AWS. With more than 3 years of experience, you should have a strong proficiency in Node.js, JavaScript, and understanding of asynchronous programming. Your role will involve developing distributed systems that are scalable, reliable, and efficient. Your expertise in serverless architectures, including AWS Lambda, DynamoDB, Firebase Real Time Database, Google Cloud SQL, and Cloud Tasks, will be essential. Experience with NoSQL and SQL databases, creating database schemas, and integrating multiple data sources will be required. Additionally, you will be involved in deploying, maintaining, debugging live systems, and end-to-end testing. You should have experience in creating micro-services architectures, REST APIs, data processing pipelines, and be familiar with various application architectures. Knowledge of code design practices, exploring new frameworks, and adhering to project management methodologies like Agile is expected. Extra points for Google, AWS certifications, and familiarity with object storage, in-memory caches, and security practices. Your responsibilities will include developing server-side logic for real-time multiplayer gaming backends, designing low-latency, high-availability systems, and maintaining databases for optimal performance. You will have ownership of designing, developing, debugging, and scaling backend services to ensure an exceptional user experience. Skills required include Java, NoSQL databases, and API integration.,

Empowering projects with innovative technical solutions, our team excels in optimizing data and systems at scale while ensuring seamless application monitoring. We foster a culture of diversity, equity, inclusion, and respect, driving impactful decisions across multifaceted technologies As an Infrastructure Engineer III at JPMorgan Chase within the Consumer and Community Banking, you utilize strong knowledge of software, applications, and technical processes within the infrastructure engineering discipline. Apply your technical knowledge and problem-solving methodologies across multiple applications of moderate scope. Job responsibilities Applies technical knowledge and problem-solving methodologies to projects of moderate scope, with a focus on improving the data and systems running at scale, and ensures end to end monitoring of applications Resolves most nuances and determines appropriate escalation path Executes conventional approaches to build or break down technical problems Identify risks and impact to applications from Infrastructure outages Making significant decisions for a project consisting of multiple technologies and applications Adds to team culture of diversity, equity, inclusion, and respect Required qualifications, capabilities, and skills Formal training or certification on software engineering concepts and 3+ years applied experience A deep understanding of business technology drivers and their impact on architecture design, performance and monitoring, best practices experience building or supporting web environments on AWS, which includes working with services like EC2, ELB, RDS, and S3 Experience using DevOps tools in a cloud environment, such as Ansible, Artifactory, Docker, GitHub, Jenkins, Kubernetes, Maven, and Sonar Qube experience across the SDLC process Design and/or Development and/or support Experience using monitoring solutions like CloudWatch, Prometheus, Datadog Experience of writing Infrastructure-as-Code (IaC), using tools like CloudFormation or Terraform Experience with one or more public cloud platforms like AWS, GCP, Azure Experience with one or more automation tools like Terraform, Puppet, Ansible Strong knowledge of one or more infrastructure disciplines such as hardware, networking terminology, databases, storage engineering, deployment practices, integration, automation, scaling, resilience, and performance assessments Strong knowledge of one or more scripting languages (e.g., Scripting, Python, etc.) Preferred qualifications, capabilities, and skills A proactive approach to spotting problems, areas for improvement, and performance bottlenecks SRE mindset Culture/Approaches To run better production systems by creating engineering solutions to operational problems. Empowering projects with innovative technical solutions, our team excels in optimizing data and systems at scale while ensuring seamless application monitoring. We foster a culture of diversity, equity, inclusion, and respect, driving impactful decisions across multifaceted technologies As an Infrastructure Engineer III at JPMorgan Chase within the Consumer and Community Banking, you utilize strong knowledge of software, applications, and technical processes within the infrastructure engineering discipline. Apply your technical knowledge and problem-solving methodologies across multiple applications of moderate scope. Job responsibilities Applies technical knowledge and problem-solving methodologies to projects of moderate scope, with a focus on improving the data and systems running at scale, and ensures end to end monitoring of applications Resolves most nuances and determines appropriate escalation path Executes conventional approaches to build or break down technical problems Identify risks and impact to applications from Infrastructure outages Making significant decisions for a project consisting of multiple technologies and applications Adds to team culture of diversity, equity, inclusion, and respect Required qualifications, capabilities, and skills Formal training or certification on software engineering concepts and 3+ years applied experience A deep understanding of business technology drivers and their impact on architecture design, performance and monitoring, best practices experience building or supporting web environments on AWS, which includes working with services like EC2, ELB, RDS, and S3 Experience using DevOps tools in a cloud environment, such as Ansible, Artifactory, Docker, GitHub, Jenkins, Kubernetes, Maven, and Sonar Qube experience across the SDLC process Design and/or Development and/or support Experience using monitoring solutions like CloudWatch, Prometheus, Datadog Experience of writing Infrastructure-as-Code (IaC), using tools like CloudFormation or Terraform Experience with one or more public cloud platforms like AWS, GCP, Azure Experience with one or more automation tools like Terraform, Puppet, Ansible Strong knowledge of one or more infrastructure disciplines such as hardware, networking terminology, databases, storage engineering, deployment practices, integration, automation, scaling, resilience, and performance assessments Strong knowledge of one or more scripting languages (e.g., Scripting, Python, etc.) Preferred qualifications, capabilities, and skills A proactive approach to spotting problems, areas for improvement, and performance bottlenecks SRE mindset Culture/Approaches To run better production systems by creating engineering solutions to operational problems.

The opportunity at Huron is to collaborate with clients and drive strategic growth, ignite innovation, and navigate constant change. By combining strategy, expertise, and creativity, Huron helps clients accelerate operational, digital, and cultural transformation. Join the team at Huron as an expert and create your future. Are you someone who is always ready to jump in, roll up your sleeves, and transform ideas into action If so, discover Huron. As a PeopleSoft Campus Solutions Student Financials Technical Support professional, your role involves providing technical support and troubleshooting expertise for the PeopleSoft Campus Solutions Student Financials modules within an educational institution. You will serve as the primary point of contact for end-users, assisting them in resolving technical issues, maximizing system utilization, and ensuring smooth operations of the PeopleSoft Campus Solutions system. Your responsibilities will include investigating and resolving technical issues reported by end-users, providing end-user support related to PeopleSoft Campus Solutions, managing technical incidents and problems, assisting with application configuration and customization, monitoring application performance and maintenance, creating and maintaining technical documentation and training materials, collaborating with cross-functional teams, and contributing to continuous improvement efforts within PeopleSoft Campus Solutions operations. To excel in this role, you should have a strong technical knowledge of PeopleSoft Campus Solutions, including its modules, database structure, application server administration, and integration methodologies. Strong troubleshooting skills, problem-solving abilities, customer service, and communication skills are essential. Attention to detail, the ability to work independently and collaboratively, and a commitment to continuous learning are also important. Obtaining relevant certifications such as the Oracle PeopleSoft Campus Solutions Technical Consultant certification can be advantageous. This position falls under the Generalist posting category and is a regular opportunity based in India.,

As a Senior Employee Support Analyst at Morningstar DBRS, you will be a key member of an agile cross-functional product development team, supporting a diverse range of Products and Services. Your role will involve taking ownership of products running in production, ensuring a seamless experience for end-users, and providing valuable feedback to contribute to the continuous improvement and modernization of our products. You will collaborate with team members in North America and Mumbai to support DBRS Morningstar's global offices, playing a crucial role in shaping the future of the organization and establishing Morningstar DBRS as a technology-first environment. Your responsibilities will include supporting various products and services by applying your technical knowledge to assist end-users and stakeholders. You will conduct research to identify issues, provide timely resolutions, and communicate outcomes effectively to the team. Additionally, you will build a knowledge base for end-users and support analysts, make software improvement recommendations, and track and resolve credit products and data issues. Demonstrating a high sense of ownership, you will be responsible for managing the product ticket queue, providing updates, and ensuring timely resolutions. Furthermore, you will act as a subject matter expert, articulating and evangelizing the strength, quality, and value of the product when necessary. To be successful in this role, you should have at least 3 years of experience in Application Production support (Level 1 & Level 2) and 2+ years of experience working with technologies such as .net, Python, AWS, JavaScript, or any JavaScript framework. You should also have experience debugging SQL queries and stored procedures in a relational database management system, along with the ability to troubleshoot applications independently. Excellent communication skills, the ability to collaborate effectively with various teams, and knowledge of service level agreement management and incident handling are essential requirements. Additionally, experience with service desk tools like BMC Remedy, ServiceNow, or JIRA is preferred. Ideally, you should hold a bachelor's degree in computer science or a related field. It would be beneficial to have domain knowledge in financial/investment data or analytics, as well as experience with monitoring tools such as Splunk or New Relic. Morningstar DBRS is an equal opportunity employer committed to empowering investor success through transparency and diversity of opinion in the credit rating industry. If you join the team, you will be part of a dynamic work environment that values collaboration and innovation, with opportunities for remote work and in-person collaboration. Morningstar DBRS is looking for individuals who are passionate about making a difference in the world of credit ratings and are committed to delivering exceptional customer service.,

Some careers shine brighter than others. If you re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Senior Software Engineer In this role, you will: Use the latest technologies, processes, and tools to deliver frequently, safely, and efficiently Be responsible for translating detailed designs into robust, scalable, and reusable solutions Participate in engineering discipline, best practice, and standards compliance within first direct and global IT Requirements The ideal candidates for this role will have knowledge and expertise in the following: WEB App Development using React. js, Node. js, HTML, CSS, SCSS, js CI/CD - tools such as Jenkins, Git, GitHub, Nexus Experience consuming REST APIs and utilising JSON for WEB Application Build tools: Maven, Webpack etc. It would be useful to be familiar with these tools and methodologies. Agile methodologies Scrum, Kanban Agile Tooling Jira, Confluence, Slack Automated Testing tooling and methodologies Accessibility standards and how to develop and test applications to meet them Knowledge is desirable, but not essential in the following: Application Monitoring Splunk, AppDynamics AWS web hosting services In addition to the details listed above, the ideal candidate will: Be an approachable and supportive team member with a collaborative attitude within a demanding, maturing Agile environment Have experience of working in a large-scale delivery environment, with multiple developers working on a single code base with split deliveries An ability and desire to keep with up with current trends and learn new technologies to develop Full Stack engineering capabilities Be able to communicate effectively spoken and written to convey complex technical subject matter clearly, adapting to the audience.

Some careers shine brighter than others. If you re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. Department: - Wholesale IT In this role, you will: Use the latest technologies, processes, and tools to deliver frequently, safely, and efficiently Be responsible for translating detailed designs into robust, scalable, and reusable solutions Participate in engineering discipline, best practice, and standards compliance within first direct and global IT Requirements WEB App Development using React.js, Node.js, HTML, CSS, SCSS, js CI/CD - tools such as Jenkins, Git, GitHub, Nexus Experience consuming REST APIs and utilising JSON for WEB Application Build tools: Maven, Webpack etc. It would be useful to be familiar with these tools and methodologies. Agile methodologies Scrum, Kanban Agile Tooling Jira, Confluence, Slack Automated Testing tooling and methodologies Accessibility standards and how to develop and test applications to meet them Knowledge is desirable, but not essential in the following: Application Monitoring Splunk, AppDynamics AWS web hosting services In addition to the details listed above, the ideal candidate will: Be an approachable and supportive team member with a collaborative attitude within a demanding, maturing Agile environment Have experience of working in a large-scale delivery environment, with multiple developers working on a single code base with split deliveries An ability and desire to keep with up with current trends and learn new technologies to develop Full Stack engineering capabilities Be able to communicate effectively spoken and written to convey complex technical subject matter clearly, adapting to the audience. Candidate User Guide - India HTC - IND HSDI : IJP candidate user guide (service-now.com) .

Some careers shine brighter than others. If you re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Consultant Specialist In this role, you will: Use the latest technologies, processes and tools to deliver frequently, safely and efficiently Be responsible for translating detailed designs into robust, scalable and reusable solutions Participate in engineering discipline, best practice and standards compliance within first direct and global IT Requirements The ideal candidates for this role will have knowledge and expertise in the following: Native iOS development Swift 5, XCode and CocoaPods CI/CD - tools such as Jenkins, Git, GitHub, Nexus Experience consuming REST APIs and utilising JSON for web or mobile applications It would be useful to be familiar with these tools and methodologies Agile methodologies Scrum, Kanban Agile Tooling Jira, Confluence, Slack Automated Testing tooling and methodologies Accessibility standards and how to develop and test applications to meet them Knowledge is desirable, but not essential in the following: Application Monitoring Splunk, AppDynamics Native Android development Java, Kotlin, Android Studio API development (preferably Java 8, Spring Boot, Maven) or Browser development (preferably Node.JS, React) In addition to the details listed above, the ideal candidate will: Be an approachable and supportive team member with a collaborative attitude within a demanding, maturing Agile environment Have experience of working in a large scale delivery environment, with multiple developers working on a single code base with split deliveries An ability and desire to keep with up with current trends and learn new technologies in order to develop Full Stack engineering capabilities Be able to communicate effectively spoken and written to convey complex technical subject matter clearly, adapting to the audience. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

As a part of ZS, you will have the opportunity to work in a place driven by passion that aims to change lives. ZS is a management consulting and technology firm that is dedicated to enhancing life and its quality. The core strength of ZS lies in its people, who work collectively to develop transformative solutions for patients, caregivers, and consumers worldwide. By adopting a client-first approach, ZS employees bring impactful results to every engagement by partnering closely with clients to design custom solutions and technological products that drive value and yield positive outcomes in key areas of their business. Your role at ZS will require you to bring inquisitiveness for learning, innovative ideas, courage, and dedication to make a life-changing impact. At ZS, the individuals are highly valued, recognizing both the visible and invisible facets of their identities, personal experiences, and belief systems. These elements shape the uniqueness of each individual and contribute to the diverse tapestry within ZS. ZS acknowledges and celebrates personal interests, identities, and the thirst for knowledge as integral components of success within the organization. Learn more about the diversity, equity, and inclusion initiatives at ZS, along with the networks that support ZS employees in fostering community spaces, accessing necessary resources for growth, and amplifying the messages they are passionate about. As an Architecture & Engineering Specialist specializing in ML Engineering at ZS's India Capability & Expertise Center (CEC), you will be part of a team that constitutes over 60% of ZS employees across three offices in New Delhi, Pune, and Bengaluru. The CEC plays a pivotal role in collaborating with colleagues from North America, Europe, and East Asia to deliver practical solutions to clients that drive the company's operations. Upholding standards of analytical, operational, and technological excellence, the CEC leverages collective knowledge to enable ZS teams to achieve superior outcomes for clients. Joining ZS's Scaled AI practice within the Architecture & Engineering Expertise Center will immerse you in a dynamic ecosystem focused on generating continuous business value for clients through innovative machine learning, deep learning, and engineering capabilities. In this role, you will collaborate with data scientists to craft cutting-edge AI models, develop and utilize advanced ML platforms, establish and implement sophisticated ML pipelines, and oversee the entire ML lifecycle. **Responsibilities:** - Design and implement technical features using best practices for the relevant technology stack - Collaborate with client-facing teams to grasp the solution context, contribute to technical requirement gathering and analysis - Work alongside technical architects to validate design and implementation strategies - Write production-ready code that is easily testable, comprehensible to other developers, and addresses edge cases and errors - Ensure top-notch quality deliverables by adhering to architecture/design guidelines, coding best practices, and engaging in periodic design/code reviews - Develop unit tests and higher-level tests to handle expected edge cases, errors, and optimal scenarios - Utilize bug tracking, code review, version control, and other tools for organizing and delivering work - Participate in scrum calls, agile ceremonies, and effectively communicate progress, issues, and dependencies - Contribute consistently by researching and evaluating the latest technologies, conducting proofs-of-concept, and creating prototype solutions - Aid the project architect in designing modules/components of the overall project/product architecture - Break down large features into estimable tasks, lead estimation, and defend them with clients - Independently implement complex features with minimal guidance, such as service or application-wide changes - Systematically troubleshoot code issues/bugs using stack traces, logs, monitoring tools, and other resources - Conduct code/script reviews of senior engineers within the team - Mentor and cultivate technical talent within the team **Requirements:** - Minimum 5+ years of hands-on experience in deploying and productionizing ML models at scale - Proficiency in scaling GenAI or similar applications to accommodate high user traffic, large datasets, and reduce response time - Strong expertise in developing RAG-based pipelines using frameworks like LangChain & LlamaIndex - Experience in crafting GenAI applications such as answering engines, extraction components, and content authoring - Expertise in designing, configuring, and utilizing ML Engineering platforms like Sagemaker, MLFlow, Kubeflow, or other relevant platforms - Familiarity with Big data technologies including Hive, Spark, Hadoop, and queuing systems like Apache Kafka/Rabbit MQ/AWS Kinesis - Ability to quickly adapt to new technologies, innovate in solution creation, and independently conduct POCs on emerging technologies - Proficiency in at least one Programming language such as PySpark, Python, Java, Scala, etc., and solid foundations in Data Structures - Hands-on experience in building metadata-driven, reusable design patterns for data pipeline, orchestration, and ingestion patterns (batch, real-time) - Experience in designing and implementing solutions on distributed computing and cloud services platforms (e.g., AWS, Azure, GCP) - Hands-on experience in constructing CI/CD pipelines and awareness of application monitoring practices **Additional Skills:** - AWS/Azure Solutions Architect certification with a comprehensive understanding of the broader AWS/Azure stack - Knowledge of DevOps CI/CD, data security, and experience in designing on cloud platforms - Willingness to travel to global offices as required to collaborate with clients or internal project teams **Perks & Benefits:** ZS provides a holistic total rewards package encompassing health and well-being, financial planning, annual leave, personal growth, and professional development. The organization offers robust skills development programs, various career progression options, internal mobility paths, and a collaborative culture that empowers individuals to thrive both independently and as part of a global team. ZS is committed to fostering a flexible and connected work environment that enables employees to combine work from home and on-site presence at clients/ZS offices for the majority of the week. This approach allows for the seamless integration of the ZS culture and innovative practices through planned and spontaneous face-to-face interactions. **Travel:** Travel is an essential aspect of working at ZS, especially for client-facing roles. Business needs dictate the priority for travel, and while some projects may be local, all client-facing employees should be prepared to travel as required. Travel opportunities provide avenues to strengthen client relationships, gain diverse experiences, and enhance professional growth through exposure to different environments and cultures. **Application Process:** Candidates must either possess or be able to obtain work authorization for their intended country of employment. To be considered, applicants must submit an online application, including a complete set of transcripts (official or unofficial). *Note: NO AGENCY CALLS, PLEASE.* For more information, visit [ZS Website](www.zs.com).,

Cloud Engineer will be a part of the Engineering team and will require a strong knowledge of application monitoring, infrastructure monitoring, automation, maintenance, and Service Reliability Improvements. Specifically, we are searching for someone who brings fresh ideas, demonstrates a unique and informed viewpoint, and enjoys collaborating with a cross-functional team to develop real-world solutions and positive user experiences at every interaction. Proven work experience in designing, deploying and operating mid to large scale public cloud environments. Proven work experience in provisioning Infrastructure as Code (IaC) using Terraform Enterprise or community edition. Proven work experience in writing custom terraform providers/plug-ins with Sentinel Policy as Code Proven work experience in containerisation via Docker Good to have strong working experience in Virtualisation via Kubernetes (image building, k8s schedule) Experience in package, config and deployment management via Helm, Kustomize, ArgoCD. Strong knowledge in Github, DevOps (Tekton / GCP Cloud Build is an advantage) Should be proficient in scripting and coding, that include traditional languages like Java, Python, GoLang, JS and Node. js. Proven working experience in Messaging Middleware - Apache Kafka, RabbitMQ, Apache ActiveMQ Proven working experience in API gateway, Apigee is an advantage. Proven working experience in API development, REST. Proven working experience in Sec and IAM, SSL/TLS, OAuth and JWT. Extensive knowledge and hands-on experience in Grafana and Prometheus micro libraries. Experience in self hosted private / public cloud setup. Exposure to Cloud Monitoring and logging. Experience with distributed storage technologies like NFS, HDFS, Ceph, S3 as well as dynamic resource management frameworks (Mesos, Kubernetes, Yarn) Experience with automation tools should be a priority Professional Certification is an advantage Public Cloud > > GCP is a good to have. Preferred Qualifications Previous success in Cloud Engineering, DevSecOps. Must have 5+ experience DevSecOPs Must have minimum 3+ experience in cloud Engineering Design, automate and manage a highly available and scalable cloud deployment that allows development teams to deploy and run their services. Collaborating with engineering and Architects teams to evaluate and identify optimal cloud solutions, also leveraging scalability, high-performance and security. Modernise existing on-prem solution and improving existing systems. Extensively automated deployments and managed applications in GCP. Developing and maintaining cloud solutions in accordance with best practices. Ensuring efficient functioning of data storage and processing functions in accordance with company security policies and best practices in cloud security. Collaborate with Engineering teams to identify optimization strategies, help develop self-healing capabilities Designing and architecting middleware solutions that align with the overall system architecture and meet business requirements. This involves selecting the appropriate middleware technologies and patterns for seamless integration. Writing code and configuring middleware components to enable communication and data flow between various systems. This includes developing APIs, message queues, and other middleware services. Integrating different applications and services using middleware technologies, ensuring they can communicate effectively and exchange data in a standardized manner. Identifying and resolving issues related to middleware, such as communication failures, performance bottlenecks, or data inconsistencies. Experience in developing a strong observability capabilities Identifying, analysing, and resolving infrastructure vulnerabilities and application deployment issues. Regularly reviewing existing systems and making recommendations for improvements.

Job Title: IT Engineer - Dynatrace Integration Specialist Key Responsibilities: Liaise between the application teams and the Dynatrace platform team for the set-up, implementation and configuration of Dynatrace across all applications. Train and help the application teams to configure Dynatrace for new and existing applications, ensuring proper monitoring and performance tracking. Guide application teams for o the development and implementation of synthetic monitoring scenarios to simulate user interactions and identify potential issues before they impact end-users. o the definition and configuration of alarms to promptly alert relevant teams of any performance or availability issues. o writing event documentation and incident resolution guidelines o creation of automatic tickets in the Service Now ticketing system. Contribute to the definition of Monitoring Compliancy levels for applications Perform Monitoring Compliancy audits and identify opportunities for improving the application monitoring and implement best practices to enhance system reliability and performance. Qualifications: Proven experience with Dynatrace setup and configuration. Strong understanding of synthetic monitoring and alarm management. Experience with ServiceNow or similar IT service management tools. Problem-solving mindset with a focus on continuous improvement. Experience in a similar liaison role between application and platform teams. Experience in operational application management o troubleshooting user issues and performing root cause analysis o identifying recurring issues and ensuring long-term fixes expertise in setting up alarming for Dynatrace and Splunk for different applications o define and fine tune alerts o integrate Dynatrace alerts in incident management tooling Knowledge of ITIL practices and principles. Soft skills: Excellent communication and collaboration skills. Ability to work effectively with diverse teams, creating a cooperative environment where ideas and solutions are shared openly. project management "light skills to follow up on tasks, ensure timely completion and efficiently manage multiple tasks and priorities Sense of accuracy (in monitoring configuration) Be able to provide support and training to application teams with varying levels of technical expertise.

Job Title: IT Engineer - Application Monitoring and Optimization Analyst Key Responsibilities: Conduct analysis of monitoring data to identify anomalies and patterns that may indicate underlying coding issues like badly (or not) handled errors, memory leaks or other anomalies not directly visible in the application but indirectly influencing performance and user experience. Interact with application development teams for in-depth analysis, optimise application code and improve error handling. Train and help the application teams to configure Dynatrace for new and existing applications, ensuring advanced monitoring and performance tracking. Guide application teams for the definition and configuration of alarms to promptly alert relevant teams of any performance or availability issues. Contribute to the definition of Monitoring Compliancy levels for applications Perform Monitoring Compliancy audits and identify opportunities for improving the application monitoring and implement best practices to enhance system reliability and performance. Qualifications: Proven experience with Dynatrace setup and configuration. Experience in operational application management o troubleshooting user issues and performing root cause analysis o identifying recurring issues and ensuring long-term fixes expertise in setting up alarming for Dynatrace and Splunk for different applications o define and fine tune alerts o integrate Dynatrace alerts in incident management tooling Understanding of web technologies (HTML, CSS, JavaScript) and frameworks. Ability to analyse and optimise application code with respect to error handling and alerting Strong understanding of synthetic monitoring and alarm management. Experience with ServiceNow or similar IT service management tools. Problem-solving mindset with a focus on continuous improvement. Experience in a similar liaison role between application and platform teams. Knowledge of ITIL practices and principles. Soft skills: Excellent communication and collaboration skills. Ability to work effectively with diverse teams, creating a cooperative environment where ideas and solutions are shared openly. project management "light skills to follow up on tasks, ensure timely completion and efficiently manage multiple tasks and priorities Sense of accuracy (in monitoring configuration) Be able to provide support and training to application teams with varying levels of technical expertise.

Job Description: Position Overview Lead SRE Will be responsible for overseeing the maintenance, support, and continuous improvement of the organizations software systems. This role ensures optimal performance, security, and reliability of all software applications while managing a team of engineers and collaborating with other departments to address business needs. Skillsets: DevOps, SRE, CI/CD Key Responsibilities 1. Software Maintenance & Support • Oversee the maintenance and troubleshooting of enterprise applications, ensuring high availability and performance. • Develop and implement strategies for proactive software monitoring, issue resolution, and system optimization. • Lead the identification and resolution of bugs, security vulnerabilities, and performance bottlenecks. 2. Team Leadership & Management • Manage and mentor a team of software maintenance engineers and support specialists. • Define clear roles, responsibilities, and KPIs for the maintenance team. • Foster a culture of continuous learning and process improvement. 3. Process Improvement & Automation • Establish and optimize software maintenance processes, including version control, patch management, and rollback strategies. • Identify opportunities for automation to improve efficiency and reduce downtime. • Ensure adherence to ITIL best practices and industry standards. 4. Collaboration & Stakeholder Management • Work closely with software development, infrastructure, and business teams to align maintenance strategies with organizational goals. • Act as the escalation point for critical software issues impacting business operations. • Communicate effectively with leadership on system health, risks, and improvement plans. 5. Security & Compliance • Ensure compliance with data security regulations and industry standards. • Oversee the implementation of security patches and software updates. • Conduct periodic audits to assess system vulnerabilities and risks. 6. Vendor & Third-Party Management • Manage relationships with third-party software vendors and service providers. • Oversee software licensing, renewals, and support contracts. • Evaluate vendor performance and negotiate service-level agreements (SLAs). Key Requirements 1. Education & Experience • Bachelors or Masters degree in Computer Science, Information Technology, or a related field. • 10+ years of experience in software maintenance, IT operations, or application support. • 5+ years of leadership/management experience in a similar role. 2. Technical Skills • Strong expertise in software maintenance methodologies, troubleshooting, and debugging. • Proficiency in cloud platforms (AWS, Azure, or GCP), databases, and enterprise applications. • Experience with monitoring tools, IT service management (ITSM) tools, and automation frameworks. • Understanding of cybersecurity best practices and compliance frameworks. 3. Leadership & Soft Skills • Excellent leadership, communication, and stakeholder management skills. • Strong analytical and problem-solving capabilities. • Ability to work in a fast-paced and high-pressure environment. Preferred Qualifications • ITIL certification or relevant IT service management experience. • Experience in fintech, banking, or high-availability system environments. • Exposure to DevOps, CI/CD, and Agile methodologies.

Cloud Engineer will be a part of the Engineering team and will require a strong knowledge of application monitoring, infrastructure monitoring, automation, maintenance, and Service Reliability Improvements. Specifically, we are searching for someone who brings fresh ideas, demonstrates a unique and informed viewpoint, and enjoys collaborating with a cross-functional team to develop real-world solutions and positive user experiences at every interaction. Proven work experience in designing, deploying and operating mid to large scale public cloud environments. Proven work experience in provisioning Infrastructure as Code (IaC) using Terraform Enterprise or community edition. Proven work experience in writing custom terraform providers/plug-ins with Sentinel Policy as Code Proven work experience in containerisation via Docker Good to have strong working experience in Virtualisation via Kubernetes (image building, k8s schedule) Experience in package, config and deployment management via Helm, Kustomize, ArgoCD. Strong knowledge in Github, DevOps (Tekton / GCP Cloud Build is an advantage) Should be proficient in scripting and coding, that include traditional languages like Java, Python, GoLang, JS and Node.js. Proven working experience in Messaging Middleware - Apache Kafka, RabbitMQ, Apache ActiveMQ Proven working experience in API gateway, Apigee is an advantage. Proven working experience in API development, REST. Proven working experience in Sec and IAM, SSL/TLS, OAuth and JWT. Extensive knowledge and hands-on experience in Grafana and Prometheus micro libraries. Experience in self hosted private / public cloud setup. Exposure to Cloud Monitoring and logging. Experience with distributed storage technologies like NFS, HDFS, Ceph, S3 as well as dynamic resource management frameworks (Mesos, Kubernetes, Yarn) Experience with automation tools should be a priority Professional Certification is an advantage Public Cloud >> GCP is a good to have. Preferred Qualifications Previous success in Cloud Engineering, DevSecOps. Must have 5+ experience DevSecOPs Must have minimum 3+ experience in cloud Engineering Design, automate and manage a highly available and scalable cloud deployment that allows development teams to deploy and run their services. Collaborating with engineering and Architects teams to evaluate and identify optimal cloud solutions, also leveraging scalability, high-performance and security. Modernise existing on-prem solution and improving existing systems. Extensively automated deployments and managed applications in GCP. Developing and maintaining cloud solutions in accordance with best practices. Ensuring efficient functioning of data storage and processing functions in accordance with company security policies and best practices in cloud security. Collaborate with Engineering teams to identify optimization strategies, help develop self-healing capabilities Designing and architecting middleware solutions that align with the overall system architecture and meet business requirements. This involves selecting the appropriate middleware technologies and patterns for seamless integration. Writing code and configuring middleware components to enable communication and data flow between various systems. This includes developing APIs, message queues, and other middleware services. Integrating different applications and services using middleware technologies, ensuring they can communicate effectively and exchange data in a standardized manner. Identifying and resolving issues related to middleware, such as communication failures, performance bottlenecks, or data inconsistencies. Experience in developing a strong observability capabilities Identifying, analysing, and resolving infrastructure vulnerabilities and application deployment issues. Regularly reviewing existing systems and making recommendations for improvements.

Experience Range: 2- 5 Years Role Description: The Production Support Engineer will be responsible for monitoring, triaging, and resolving issues across customer systems, applications, and infrastructure. The role demands proactive incident handling, coordination with stakeholders, and continuous service improvement under minimal supervision. Key Responsibilities: Monitor and manage customer systems\/applications and infrastructure tools in production environments. Identify, analyze, and resolve L1\/L2 incidents and support tickets efficiently, ensuring adherence to SLAs. Provide resolution for production issues while following standard protocols and security guidelines. Handle support requests through phone, chat, or email, delivering high-quality end-user assistance. Initiate and manage SWAT calls during critical issues and provide stakeholder communication updates. Track SLA compliance, publish weekly\/monthly dashboards, and escalate as necessary. Own and drive service improvement initiatives by analyzing recurring incidents. Maintain documentation for troubleshooting steps, resolution procedures, and best practices. Provide guidance and mentorship to junior support associates and assist in their upskilling. Ensure accurate logging, categorization, allocation, follow-up, resolution, and closure of tickets. Contribute to knowledge base updates, project libraries, and client documentation. Mandatory Skills: Production\/Application Support Issue triaging and resolution (L1 & L2) Ticket management systems (e.g., JIRA) Application monitoring tools Basic Technical knowledge in: SQL AWS Java Service reporting and SLA tracking Strong documentation and communication abilities (written and verbal) SWAT call coordination and stakeholder handling Good to Have Skills: Exposure to Agile\/Scrum environments Familiarity with release management processes Basic scripting or automation experience Experience in creating dashboards and support analytics Knowledge of customer domains and sub-domains Soft Skills: Strong problem-solving approach Effective communication and collaboration across teams Customer-centric mindset Proactive in taking ownership and accountability Ability to mentor juniors and contribute to team growth Adaptability and eagerness to learn Performance Metrics: SLA adherence and timely ticket resolution Reduction in repeat incidents Compliance with documentation and reporting standards Contribution to service\/process improvement initiatives Completion of technical\/domain training and certifications Quality of stakeholder communication and issue escalation handling ","

Job Title: Application Production Support Mainframe Experience: 3 to 8 Years Location: Chennai - Hybrid Employment Type: Full Time Shift: Rotational Shift (including Night Shifts) Language Requirement: Basic Italian (advantageous, not mandatory) Interview process : L1 Technical Discussion - Virtual (Teams) L2 Technical with managerial Discussion - Face2Face Position Purpose: To manage and support production applications under a predefined scope, ensuring stability, continuity, and performance of business-critical systems. This includes managing Incidents, Requests, and Changes in collaboration with Rome IT and BNL BNP Paribas teams. Key Responsibilities: Direct Responsibilities: Manage Incidents, Requests, and Changes for assigned applications. Ensure SLA adherence for all production support activities. Coordinate with Italian counterparts for handover of tasks where needed. Work closely with BNL BNP Paribas teams : Incident Coordination, Security, Infrastructure, and Development. Provide rotational support including night shifts and be part of on-call support when required. Contributing Responsibilities: Participate in knowledge transfer and documentation with BNL Application Production teams. Define and improve internal procedures, SOPs, and team processes . Contribute to problem management, KPI reporting, and incident root cause analysis . Help in continuous improvement initiatives , onboarding of new applications, and skill-building. Technical & Behavioral Competencies: Mainframe & Job Control Tools: Scheduler IWS / TWS Administration JCL Syntax, Debugging, and Troubleshooting DB2 Utilities , VSAM Utilities Microfocus Changeman CFT (File Transfers) , ISPF/S , TSO Additional Systems: Linux / Open Systems (basic knowledge) ServiceNow ticketing system (preferred) General IT Infrastructure and Backup/Disaster Recovery Concepts Behavioral & Domain Skills: Good understanding of ITIL processes (Incident, Change, Problem Mgmt.) Excellent communication & coordination skills both verbal and written Adaptability to multicultural team environments Strong sense of ownership, responsibility, and team collaboration Preferred Qualifications: Bachelors degree in Computer Science / IT ITIL Foundation certification (preferred) Basic knowledge of Italian language will be an advantage If anyone interested please share your update resume muthukrishnan.saminathan@kiya.ai