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BNP Paribas
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Application Maintenance Support

Application Maintenance Support

BNP Paribas

3 - 8 years

5 - 9 Lacs

Mumbai

Posted:1 month ago| Platform:

Apply

Skills Required

service now ticketing css dbms jquery ansible sql java ticketing devops writing html c# python oracle aurelia remedy italian java frameworks sql server javascript bmc remedy excel angular system servicenow database creation angularjs

Work Mode

Work from Office

Job Type

Full Time

Job Description

The main responsibility of Functions OPS organization is to provide applications production support services.

A team is setup in India to be closer to the Italian Application Production Team and BNL Application development teams with which we are working.

Leveraging BNL BNP Paribas Paris teams expertise and ISPL IT skills, the goal is to enable applications flawless production by providing secure and stable environments and by ensuring that all actions on production environments are done in a controlled manner.

The Application Maintenance Support team member for the functions IT Customer Onboarding team will be primarily responsible for following activities working :

Improve the Work Tools available to the Network and Divisions.

Supervision of the service in the IT Customer Onboarding perimeter

Collaborate in the design of customer journeys and you will be responsible for the evolutions that will make them operational.

The teams scope will be expanded in the future beyond the first set of described activities. The team is also expected to work closely with their BNL BNP Paribas colleagues to to ensure the stability of the services provided and you will collaborate with other professionals in the management of customer journeys and you will be responsible for facilitating and analyzing business needs and identifying the impacted systems and the most appropriate and sustainable IT solutions.

Responsibilities

Direct Responsibilities

For a predefined applications scope take care of:

o Ticket Management

o Resolving Incident

o Prepare e Follow the release production

o Propose solutions to improve an application

Ensure that SLA targets are met for above activities

Coordinate closely with Rome IT Customer Onboarding Teams s and also all other BNL BNP Paribas IT teams or other business structures.

Contributing Responsibilities

Contribute to the definition of procedures and processes necessary for the team

Help build team spirit and integrate into BNL BNP Paribas culture

Contribute to incidents analysis and associated problem management

Contribute to the regular activity reporting and KPI calculation

Contribute to continuous improvement actions, especially the lessons learned from handovers to Paris

Contribute to the acquisition by ISPL team of new skills & knowledge to expand its scope

Technical & Behavioral Competencies

Fundamental skills:

o Knowledge about JAVA framework.

o Familiarity with database technology is required: Oracle, SQL Server, DB2.Capability to execute basic scripts and queries.

Have basic experience with:

o Service Now ticketing system

o Aurelia Remedy ticketing system

o Tool Fortify for the Security Test

Nice to have:

o General IT infrastructure knowledge

o Knowledge of Requirements Collection, Analysis, Design, Development and Test activity

o Familiarity with DevOps tools including Ansible & Python

o Continuous improvement approaches

Good written and spoken English

Able to communicate efficiently

Good Team Player

Specific Qualifications (if required)

Basic knowledge of Italian language can be an advantage

Skills Referential

Behavioural Skills : (Please select up to 4 skills)

Ability to collaborate / Teamwork

Client focused

Ability to deliver / Results driven

Ability to share / pass on knowledge

Transversal Skills:

Ability to develop and adapt a process

Ability to anticipate business / strategic evolution

Ability to set up relevant performance indicators

Ability to understand, explain and support change

Choose an item.

Education Level:

Bachelor Degree or equivalent

Experience Level

At least 3 years

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Application Maintenance Support