AI Integration Developer

Job Title :

AI Integration Developer

Job Profile:

The AI Integration developer will play a crucial role in coding, testing, and debugging workflow solutions within the AI Support product. You will work under the guidance of the product manager to meet deliverables and contribute significantly to our AI Bot product development. This role requires a balance of independence in designing and developing technical modules, along with collaborative efforts in team projects and technical support.

Understands and coordinates potential dependencies across solution design, development, testing, deployment, support, and maintenance activities, ideally supporting an AI Bot built on a LLM, plus integration with other ITSM and Knowledge platforms.

Key Responsibilities:

• Develop, code, test, and debug software programs, with a focus on building experience APIs using REST APIs, data aggregation, and string formatting.
• Demonstrate a strong understanding of integration patterns, best practices, and the organization’s change management and security policies.
• Work independently on the design and development of technical modules, demonstrating innovation and efficiency.
• Assist in diagnosing and solving coding problems, contributing to the stability and quality of AI Bot built on a large language model.
• Provide high-level technical support to clients, addressing existing problems and ensuring customer satisfaction.
• Support help desk operations, monitoring trends from support calls to inform senior team members about the performance of existing systems.
• Serve as a technical resource for analysts and other team members, sharing knowledge on system configurations, API management practices, and enterprise automation tools (iPaaS, APIM, RPA).

Collaborate with the team to develop comprehensive project plans, effectively communicate software development strategies, and ensure timely delivery of project milestones.

About Marsh McLennan:

Marsh McLennan (NYSE: MMC) is the world’s leading professional services firm in the areas of risk, strategy and people. The Company’s more than 85,000 colleagues advise clients in over 130 countries. With annual revenue of $23 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses. Marsh provides data-driven risk advisory services and insurance solutions to commercial and consumer clients. Guy Carpenter develops advanced risk, reinsurance and capital strategies that help clients grow profitably and pursue emerging opportunities. Mercer delivers advice and technology-driven solutions that help organizations redefine the world of work, reshape retirement and investment outcomes, and unlock health and well being for a changing workforce. Oliver Wyman serves as a critical strategic, economic and brand advisor to private sector and governmental clients. For more information, visit marshmclennan.com, or follow us on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.