24 Advanced Troubleshooting Jobs

Job Description Should be comfortable with Incident management, Change Management, Service request management and problem management. Advanced troubleshooting, analysis, and creative thinking skills to prepare the RCA document. Advanced understanding of client server technology Advanced skills and knowledge in Windows server operating systems. Experience with Patching solutions like Desktop Central Experience with other enterprise level technologies such as multi-factor authentication, Intune, virus protection, file sharing solutions. Understanding of technical support practices such as ticket documentation, SLAs, and escalation processes. Any configuration management tool such as Chef would...

Microsoft Sentinel, Log Management, Threat Intelligence, SafeBreach, Gytpol, AWS, CISSP, CISM, NIST, ISO 27001, Data Source Integration, Security Architecture, Advanced Troubleshooting Description GSPANN is hiring a Security Architect to lead the design, deployment, and integration of Microsoft Sentinel-based security infrastructure. The role focuses on log management, threat intelligence, and proactive defense. Location: Gurugram Role Type: Full Time Published On: 17 June 2025 Experience: 5+ Years Share this job Description GSPANN is hiring a Security Architect to lead the design, deployment, and integration of Microsoft Sentinel-based security infrastructure. The role focuses on log manage...

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl We are always moving forward always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role As a System Administrator at Kyndryl, you'll solve complex problems and identify potential future issues across the spectrum of platforms and services. You'll be at the forefront of new technology and modernization, working with some of our biggest clients which means some of the biggest in the world. There's never a typical day as a System Admini...

Rotork is the market-leading global flow control and instrumentation company, helping our customers manage the flow or liquids, gases and powders across many industries worldwide. Our purpose is Keeping the World Flowing for Future Generations. Job Description We are seeking a highly skilled and experienced Field Service Engineer to join our team in Ahmedabad, India. As a Senior Field Service Engineer, you will be responsible for providing expert technical support, maintenance, and repair services for our clients complex industrial equipment and systems. Perform on-site installation, maintenance, and repair of industrial machinery and systems Conduct thorough diagnostics and troubleshooting ...

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1100+ colleagues in 75+ countries and very few office based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution. The company is founder led, profitable and g...

About Black Box : Black Box is a trusted IT solutions provider delivering cutting-edge technology solutions and world-class consulting services in Unified Communications, Enterprise Networking, Data Center, Digital Applications and Cyber Security. We deliver solutions, services and products to more than 8,000 clients worldwide. These clients trust our 4000+ team members in 35+ countries, Satisfied clients, including 100+ in the Fortune 500, count on our global team members who operate across 75 support centers, to drive their business innovation. In collaboration with global technology leaders like Avaya, Aruba, Cisco, Commscope, Corning, Extreme, Fortinet, Genesys, HPE, Juniper, Mitel, Nuta...

About Black Box : Black Box is a trusted IT solutions provider delivering cutting-edge technology solutions and world-class consulting services in Unified Communications, Enterprise Networking, Data Center, Digital Applications and Cyber Security. We deliver solutions, services and products to more than 8,000 clients worldwide. These clients trust our 4000+ team members in 35+ countries, Satisfied clients, including 100+ in the Fortune 500, count on our global team members who operate across 75 support centers, to drive their business innovation. In collaboration with global technology leaders like Avaya, Aruba, Cisco, Commscope, Corning, Extreme, Fortinet, Genesys, HPE, Juniper, Mitel, Nuta...

Role Overview: You will be a Network & Security Lead L3 at Black Box, responsible for providing high-level technical support for customers in the US and Europe. Your expertise in Cisco enterprise network technologies and Fortinet's FortiGate firewalls will be crucial in troubleshooting and resolving complex network and security issues. Additionally, you will play a key role in deploying and configuring network devices, optimizing performance, managing incidents, interacting with clients, providing technical leadership, and driving continuous improvement. Key Responsibilities: - Troubleshoot and Resolve Complex Issues: Provide L2/L3 support for Cisco switches and FortiGate firewall incidents,...

Be a Subject Matter Expert on Avalara product integrations. Mentor and advise support teams and associated PODs. Simplify and enhance customer interactions for support requests. Manage and resolve Level 3 technical issues for AvaTax, ECM, and related Connectors. Conduct detailed ticket analysis, troubleshooting, and issue replication. Communicate clearly with customers and maintain accurate records in the case tracking system. Provide expert knowledge on AvaTax, ECM, and SaaS ERP connectors like Microsoft Dynamics, NetSuite, and Oracle. Manage ticket workload to meet department Service level agreements(SLAs), CSAT, and TTR goals with high documentation quality. Handle technical escalations r...

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Are you a tech-savvy problem-solver with a passion for ensuring optimal network performance. If so, look no further - Kyndryl is seeking a Network Support Specialist who will be the go-to expert for installing, maintaining, and troubleshooting computer networks. Key Responsibilities Firewall Management: Configure, manage, and troubleshoot firewa...

As a team leader in the technical support department at Capillary Technologies, your primary responsibilities will include leading, mentoring, and managing a team of product support specialists. You will conduct regular performance reviews, provide ongoing training and development, and handle escalated customer issues by offering advanced troubleshooting and problem resolution. Ensuring a high level of customer satisfaction and monitoring feedback will be essential aspects of your role. Your role will also involve identifying opportunities to streamline and enhance support processes, monitoring key performance indicators (KPIs) to develop strategies for continuous improvement, and collaborat...

Realize your potential by joining the leading performance-driven advertising company! As a Bid Ops Optimization Engineer working on the Publisher Professional Services team in Gurugram, you will be responsible to proactively identifying optimization opportunities via complex data sets, conducting configurations necessary to improve performance, managing support/ break fix escalations, and working closely with Account Managers, RnD and Product to scale and support activity. To Thrive In This Role, You&aposll Need 3+ years of experience in a sales engineering, 3rd level support, technical account management or similar role within the AdTech industry Solid understanding of web front-end technol...

As an L2 Network Security professional, your responsibilities will include advanced troubleshooting and incident analysis of network security incidents such as DDoS attacks, firewall breach attempts, and malware communication. You will be tasked with investigating alerts escalated by L1 support and analyzing traffic patterns, logs, and system behavior to identify potential threats. Utilizing packet analysis tools like Wireshark and tcpdump will be essential for investigating suspicious network traffic. Additionally, you will be responsible for managing firewall policies for various platforms such as Palo Alto, Fortinet, and Cisco ASA. This includes reviewing and refining firewall rules to en...

Role This role is responsible for designing, implementing and maintaining secure and efficient network infrastructure. You will ensure seamless connectivity, troubleshoot complex network issues, and optimize performance while adhering to industry best practices and security standards. This role requires hands-on expertise in network administration, troubleshooting and automation to support a robust IT infrastructure. Responsibilities Lead the implementation and integration of advanced network technologies, including installation, configuration, and optimization of new network infrastructure. Conduct pilot tests, assess performance, and ensure compliance with industry standards. Provide exper...

OCP Support & Platform Engineering (Platform Analyst) Role Focus: Advanced Troubleshooting, Change Management, Automation Experience: 5-10 years Key Responsibilities: Analyze and resolve platform issues related to workloads, PVCs, ingress, services, and image registries. Implement configuration changes via YAML/Helm/Kustomize. Maintain Operators, upgrade OpenShift clusters, and validate post-patching health. Work with CI/CD pipelines and DevOps teams for build & deploy troubleshooting. Manage and automate namespace provisioning, RBAC, Network Policies. Maintain logs, monitoring, and alerting tools (Prometheus, EFK, Grafana). Participate in CR and patch planning cycles. Core Tools & Technolog...

OCP Support & Platform Engineering (Platform Analyst) Role Focus: Advanced Troubleshooting, Change Management, Automation Experience: 6 years Key Responsibilities: 1. Analyze and resolve platform issues related to workloads, PVCs, ingress, services, and image registries. 2. Implement configuration changes via YAML/Helm/Kustomize. 3. Maintain Operators, upgrade OpenShift clusters, and validate post patching health. 4. Work with CI/CD pipelines and DevOps teams for build & deploy troubleshooting. 5. Manage and automate namespace provisioning, RBAC, NetworkPolicies. 6. Maintain logs, monitoring, and alerting tools (Prometheus, EFK, Grafana). 7. Participate in CR and patch planning cycles. 8. Co...

As an Analyst at AHEAD, you will be an essential member of the Managed Services team, providing daily system support for desktop hardware, operating systems, and applications. Your responsibilities will include troubleshooting system and end user problems, acting as the primary contact for customers, managing user accounts, and performing limited desktop maintenance. You will research and develop effective solutions in alignment with operational policies and information assurance requirements. Your daily tasks will involve taking client phone calls from the US and other countries, opening Incident or Request tickets, actively monitoring the ticket queue, and triaging and troubleshooting comp...

For more than 40 years, Accelya has been your partner for change, simplifying airline financial and commercial processes and empowering the air transport community to take better control of the future. Whether we partner with IATA on industry-wide initiatives or enable digital transformation to simplify airline processes, Accelya drives the airline industry forward and proudly puts control back in your hands so you can move further, faster. You will be responsible for providing second-line support for complex technical issues escalated from L1 support, including troubleshooting software, hardware, network, and system problems. Additionally, you will investigate and resolve service requests r...

As an Analyst at AHEAD, you will be an integral part of the Managed Services team, providing essential system support for desktop hardware, operating systems, and applications. Your role will involve handling daily tasks such as installation, modifications, troubleshooting system and end-user issues, and serving as the primary point of contact for customers regarding monitoring and job scheduling within the customer environment. You will also be responsible for managing user accounts, performing limited desktop maintenance, conducting research, and developing effective solutions while considering operational policies and information assurance requirements. Your responsibilities will include ...

As a Consultant Helpdesk at our Pune location, with 1-6 years of experience, you will play a crucial role in providing technical support and assistance to users. Your primary responsibilities will include serving as the initial point of contact for users facing hardware, software, and network-related issues, performing basic troubleshooting, documenting user interactions, and escalating complex problems to higher-level support teams when necessary. Your key responsibilities will include identifying and resolving technical difficulties faced by users, troubleshooting common problems like password resets and connectivity issues, accurately documenting user interactions in the ticketing system,...

For more than 40 years, Accelya has been your partner for change, simplifying airline financial and commercial processes and empowering the air transport community to take better control of the future. Whether partnering with IATA on industry-wide initiatives or enabling digital transformation to simplify airline processes, Accelya drives the airline industry forward and proudly puts control back in your hands so you can move further, faster. You will be responsible for: - Providing advanced troubleshooting as second-line support for complex technical issues escalated from L1 support, including troubleshooting software, hardware, network, and system problems. - Investigating and resolving se...

Your Role Day to day you will be acting as the product lead for SAS, Flexera, NDR and Solarwinds while managing a team of Lv1 and 2 analysts. Key Responsibilities: Quality assurance of incidents, service requests and change requests Attainment of SLAs, KPIs and associated reporting Ensure system/application alerts are acknowledged and actioned Appropriate escalation to STO management and leadership Oversight of patching, upgrades and configuration changes Manage high-priority incidents and requests related to file transfers Ensure strict compliance with audit controls and evidence requirements Lead advanced troubleshooting of complex file transfer issues and provide expert support to L1 and ...

Role & responsibilities Design and Deploy advanced Silver Peak SD-WAN solutions tailored to enterprise-scale environments. Serve as the highest level of escalation for Silver Peak-related incidents and performance issues. Utilize Silver Peak Unity EdgeConnect and Orchestrator for configuration, monitoring, and management. Lead end-to-end SD-WAN implementations , including planning, design, configuration, and post-deployment support. Optimize WAN performance with path conditioning , TCP acceleration , and QoS tuning . Design and support routing protocols, primarily BGP and OSPF , in Silver Peak environments. Implement and maintain traffic prioritization , bandwidth management , and applicatio...

Deliver in-depth, instructor-led training for RHCSA, RHCE to individuals, corporate clients, and teams. Design and develop tailored course materials, including presentations, hands-on labs, and certification preparation guides. Provide practical examples and scenarios to demonstrate the real-world applications of Red Hat technologies. Offer expert guidance in system administration, advanced troubleshooting, and OpenShift deployment. Conduct workshops, boot camps, and certification review sessions for professional development. Mentor students in their preparation for certification exams by providing regular feedback and assessments. Staycurrent with the latest Red Hat technologies, releases, ...