40 Advanced Troubleshooting Jobs

Overview The Senior Helpdesk Agent plays a key role in overseeing the ticket resolution process, handling more complex procurement issues, and acting as a mentor for junior team members. This role requires a deep understanding of procurement workflows, advanced troubleshooting skills, and strong coordination with technical teams and third-party vendors. Additionally, the senior agent is instrumental in driving strategic initiatives, process harmonization, and innovation within help desk operations. Responsibilities Advanced Ticket Management: Handle and resolve high-priority or complex tickets, ensuring timely and effective outcomes. Technical Liaison: Act as the primary point of contact for...

About Black Box : Black Box is a trusted IT solutions provider delivering cutting-edge technology solutions and world-class consulting services in Unified Communications, Enterprise Networking, Data Center, Digital Applications and Cyber Security. We deliver solutions, services and products to more than 8,000 clients worldwide. These clients trust our 4000+ team members in 35+ countries, Satisfied clients, including 100+ in the Fortune 500, count on our global team members who operate across 75 support centers, to drive their business innovation. In collaboration with global technology leaders like Avaya, Aruba, Cisco, Commscope, Corning, Extreme, Fortinet, Genesys, HPE, Juniper, Mitel, Nuta...

About The Company Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications Job Description Ensuring uptime of the DAM platform as per defined service levels Ensuring coverage of the solution to ensure adequate security posture Implement and fine tune policies in accordance with security policies and continually evolving threat landscape. Define reports and dashboards Integration of databases with DAM platform as per organisational requirements DAM applicatio...

Summary Position Summary L3 -Senior Analyst Description: The primary objective of this position is to provide Engineering & Operations support to the Firewall Management Service which provides 24x7 firewall support. The position works closely with other Deloitte groups and vendors to provide exceptional customer support. The Firewall Technical Specialist role requires advanced skills that enable the individual to deliver a high level of service and to meet the expectation from the business of a highly available agile infrastructure. Strong leadership and communication skills, combined with a knowledge of core, specialized and technical competencies is required, along with a very solid unders...

Job Summary JOB DESCRIPTION The Clinical Specialist primary focus is large hospital systems. The Clinical Specialist is responsible for supporting Masimo Products and maintaining customer relationships with a variety of clinicians and other key stakeholders. The Clinical Specialist is a proactive member of the Masimo Clinical Team and works in partnership with internal and external customers. This position requires many capabilities as listed below including expert-level knowledge in evolving best practices and the ability to collaborate effectively with Masimo sales and clinical support colleagues to achieve sales objectives. Duties & Responsibilities Acquire the knowledge and become an exp...

Strong hands on experience with macOS and Apple hardware Advanced troubleshooting Familiarity with JAMF, MDM tools and system logs Experience with Apple 365, Excel, Outlook, and related tools Ability to support VIP users and handle escalations Provident fund

As a Customer Service Technical Specialist at Enablon, a Wolters Kluwer business, you will be a valuable member of the Customer Support Services team, dedicated to providing post-deployment services for enterprise-wide Enablon software solutions. Your role will involve qualifying and tracking client requests, offering timely solutions, and supporting customers with design, configuration, development, and expertise services. Key Responsibilities: - Perform advanced troubleshooting for a wider range of technical issues. - Assist in implementing new procedures and techniques in customer support. - Participate in projects to enhance support systems and processes. - Guide customers through step-b...

As a L2 Network Security professional, you will be responsible for advanced troubleshooting and incident analysis to ensure the security of the network. This includes performing in-depth analysis of network security incidents such as DDoS attacks, firewall breach attempts, and malware communication. You will investigate alerts escalated by L1 support and analyze traffic patterns, logs, and system behavior for potential threats. Additionally, you will utilize packet analysis tools like Wireshark and tcpdump to investigate suspicious traffic. Your key responsibilities will include implementing and managing firewall policies for devices such as Palo Alto, Fortinet, and Cisco ASA. You will revie...

Enablon, a Wolters Kluwer business, is the world's leading provider of Sustainability, EHS and Operational Risk Management Software. Enablon offers the most comprehensive platform in the industry and is consistently recognized as a global leader and visionary for enabling the sustainable company through technology. The Customer Service Technical Specialist is a member of the Customer Support Services team, who collectively are responsible for sustaining Enablon customers. The Customer Service Technical Specialist provides post-deployment services to enterprise-wide Enablon software solutions for small and large companies. Enablon is an extremely broad platform with a proprietary programming ...

. Enablon, a Wolters Kluwer business, is the world's leading provider of Sustainability, EHS and Operational Risk Management Software. Enablon offers the most comprehensive platform in the industry and is consistently recognized as a global leader and visionary for enabling the sustainable company through technology. The Customer Service Technical Specialist is a member of the Customer Support Services team, who collectively are responsible for sustaining Enablon customers. The Customer Service Technical Specialist provides post-deployment services to enterprise-wide Enablon software solutions for small and large companies. Enablon is an extremely broad platform with a proprietary programmin...

Location Derabassi - Punjab, India Pacesetting. Passionate. Together. HELLA is a listed, internationally positioned automotive supplier operating under the umbrella brand FORVIA. Within this de facto group, HELLA stands for high-performance lighting technology and automotive electronics. At the same time, the Company covers a broad service and product portfolio for the spare parts and workshop business as well as for manufacturers of special-purpose vehicles with its Lifecycle Solutions business group. HELLA has around 36,000 employees at more than 125 locations worldwide and generated consolidated sales of 6.3 billion in the fiscal year 2021/2022. YOUR TASKS Oversee the execution, analysis,...

As a Technical Specialist- SD-WAN-L3 at NTT DATA, you will play a crucial role in ensuring the robustness and security of the SD-WAN infrastructure. Your responsibilities will include: - Advanced Troubleshooting: Utilize your deep knowledge of SD-WAN -Viptela technologies and protocols to resolve complex network issues that L1 and L2 engineers cannot handle. - Network Design and Architecture: Design and implement advanced network architectures with a focus on scalability, reliability, and security. - Performance Optimization: Analyze network performance data, identify bottlenecks, and optimize the network for improved performance and efficiency. - Security Management: Implement and manage ad...

As a Sr. Site Reliability Engineer (Network) L2 with 5+ years of experience, your role will focus on managing and optimizing complex network environments, including large-scale deployments and high-availability systems. Your proficiency in diagnosing and resolving complex network issues, such as performance problems, security vulnerabilities, and interoperability challenges, will be crucial. You will be responsible for planning and executing network changes with minimal disruption, including upgrades, migrations, and expansions. Additionally, your experience with network automation tools and scripting (e.g., Ansible, Python) will be essential in streamlining operations. Key Responsibilities:...

Responsibilities: Advanced Issue Resolution: Handle and resolve complex, escalated, or challenging customer inquiries, issues, and complaints across various channels (phone, email, chat). Perform in-depth troubleshooting to diagnose root causes and provide comprehensive solutions. Customer Education & Guidance: Proactively educate customers on product features, functionalities, and best practices to prevent recurring issues and enhance their overall experience. Guide customers through intricate processes or technical setups. Mentorship & Support for Peers: Act as a go-to person for junior associates, offering guidance, sharing knowledge, and assisting with complex cases. Participate in peer-...

Role- Technology Analyst Network Managed Services Support Engineer (Level 2) Experience-4+Years Location-Bangalore Education-BE/BTECH Your role You provide second level support to all incidents dispatched via the level 1 support. You take full ownership of all tickets and requests assigned and drive all needed activities to get them solved and closed. You deep dive in the troubleshooting activities and identify the root cause of incidents and problems. You routinely identify common incidents and opportunities for avoidance as well as general opportunities for incident reduction. You are a driving force in running a proactive service operation on all aspects (incidents, problems, service impr...

Role Overview: You will play a vital role in ensuring seamless international roaming services for customers in the telecommunications industry. Your responsibilities will include troubleshooting, monitoring, and resolving issues related to international roaming services to maintain high service quality and customer satisfaction. Your typical day will involve network auditing, change management and implementation, SLA management, L1 support, advanced troubleshooting, and handling VIP complaints. Key Responsibilities: - Responsible for the day-to-day operation and support of international roaming services, including voice, data, and messaging. - Monitor and troubleshoot roaming-related inciden...

Job Description Should be comfortable with Incident management, Change Management, Service request management and problem management. Advanced troubleshooting, analysis, and creative thinking skills to prepare the RCA document. Advanced understanding of client server technology Advanced skills and knowledge in Windows server operating systems. Experience with Patching solutions like Desktop Central Experience with other enterprise level technologies such as multi-factor authentication, Intune, virus protection, file sharing solutions. Understanding of technical support practices such as ticket documentation, SLAs, and escalation processes. Any configuration management tool such as Chef would...

Microsoft Sentinel, Log Management, Threat Intelligence, SafeBreach, Gytpol, AWS, CISSP, CISM, NIST, ISO 27001, Data Source Integration, Security Architecture, Advanced Troubleshooting Description GSPANN is hiring a Security Architect to lead the design, deployment, and integration of Microsoft Sentinel-based security infrastructure. The role focuses on log management, threat intelligence, and proactive defense. Location: Gurugram Role Type: Full Time Published On: 17 June 2025 Experience: 5+ Years Share this job Description GSPANN is hiring a Security Architect to lead the design, deployment, and integration of Microsoft Sentinel-based security infrastructure. The role focuses on log manage...

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl We are always moving forward always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role As a System Administrator at Kyndryl, you'll solve complex problems and identify potential future issues across the spectrum of platforms and services. You'll be at the forefront of new technology and modernization, working with some of our biggest clients which means some of the biggest in the world. There's never a typical day as a System Admini...

Rotork is the market-leading global flow control and instrumentation company, helping our customers manage the flow or liquids, gases and powders across many industries worldwide. Our purpose is Keeping the World Flowing for Future Generations. Job Description We are seeking a highly skilled and experienced Field Service Engineer to join our team in Ahmedabad, India. As a Senior Field Service Engineer, you will be responsible for providing expert technical support, maintenance, and repair services for our clients complex industrial equipment and systems. Perform on-site installation, maintenance, and repair of industrial machinery and systems Conduct thorough diagnostics and troubleshooting ...

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1100+ colleagues in 75+ countries and very few office based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution. The company is founder led, profitable and g...

About Black Box : Black Box is a trusted IT solutions provider delivering cutting-edge technology solutions and world-class consulting services in Unified Communications, Enterprise Networking, Data Center, Digital Applications and Cyber Security. We deliver solutions, services and products to more than 8,000 clients worldwide. These clients trust our 4000+ team members in 35+ countries, Satisfied clients, including 100+ in the Fortune 500, count on our global team members who operate across 75 support centers, to drive their business innovation. In collaboration with global technology leaders like Avaya, Aruba, Cisco, Commscope, Corning, Extreme, Fortinet, Genesys, HPE, Juniper, Mitel, Nuta...

About Black Box : Black Box is a trusted IT solutions provider delivering cutting-edge technology solutions and world-class consulting services in Unified Communications, Enterprise Networking, Data Center, Digital Applications and Cyber Security. We deliver solutions, services and products to more than 8,000 clients worldwide. These clients trust our 4000+ team members in 35+ countries, Satisfied clients, including 100+ in the Fortune 500, count on our global team members who operate across 75 support centers, to drive their business innovation. In collaboration with global technology leaders like Avaya, Aruba, Cisco, Commscope, Corning, Extreme, Fortinet, Genesys, HPE, Juniper, Mitel, Nuta...

Role Overview: You will be a Network & Security Lead L3 at Black Box, responsible for providing high-level technical support for customers in the US and Europe. Your expertise in Cisco enterprise network technologies and Fortinet's FortiGate firewalls will be crucial in troubleshooting and resolving complex network and security issues. Additionally, you will play a key role in deploying and configuring network devices, optimizing performance, managing incidents, interacting with clients, providing technical leadership, and driving continuous improvement. Key Responsibilities: - Troubleshoot and Resolve Complex Issues: Provide L2/L3 support for Cisco switches and FortiGate firewall incidents,...

Be a Subject Matter Expert on Avalara product integrations. Mentor and advise support teams and associated PODs. Simplify and enhance customer interactions for support requests. Manage and resolve Level 3 technical issues for AvaTax, ECM, and related Connectors. Conduct detailed ticket analysis, troubleshooting, and issue replication. Communicate clearly with customers and maintain accurate records in the case tracking system. Provide expert knowledge on AvaTax, ECM, and SaaS ERP connectors like Microsoft Dynamics, NetSuite, and Oracle. Manage ticket workload to meet department Service level agreements(SLAs), CSAT, and TTR goals with high documentation quality. Handle technical escalations r...