Access Cordinator

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Job Summary

? The Access Coordinator is responsible for managing access across Electronic Medical

Records (EMR) systems, billing platforms, and payer portals used by internal teams such as

billing, cash posting, eligibility, and other operational functions. This includes coordinating new

account setups, password management, role assignments, and deactivations across various

platforms and ensuring secure, timely access to critical systems. The role supports

operational efficiency, compliance, and user readiness for onboarding, client go-lives, and

ongoing support needs.

Essential Function & Task

? Coordinate and manage access provisioning for EMR systems, billing software, and payer

portals based on team roles and responsibilities.

? Submit and track access requests including new user setups, account modifications,

password resets, and account terminations.

? Assign and validate appropriate access types (e.g., Eligibility & Benefits, Claims,

Payment/Remits, Coding Modules, EMR chart access).

? Ensure URLs, login credentials, and role-specific system configurations are accurately

captured and communicated.

? Collaborate closely with internal project leads, implementation teams, and managers to define

access requirements based on timelines and client-specific configurations.

? Utilize internal systems (e.g., FreshDesk, ticketing systems) to track status, document

payer/system responses, and ensure final resolution is recorded.

? Maintain audit logs, access tracking, and configuration documentation to support compliance

and troubleshooting.

? Perform system audits and reconciliation for role-based access reviews and

onboarding/offboarding processes.

? Support special projects related to access management, system transitions, or new client

onboarding.

Education & Experiences Requirement

? Bachelor's degree in a healthcare or IT-related field preferred.

? Experience in healthcare access administration, medical billing operations, or healthcare IT

support.

Knowledge skill & Abilities

? Strong understanding of payer portals and healthcare billing systems.

? Strong oral, written, and interpersonal communication skills.

? Strong problem-solving skills.

? Strong independent and critical decision making skills.

? Strong organizational skills.

? Strong time management skills.

? Strong word processing, spreadsheet, database, and presentation software skills.

? Strong detail orientation skills.

? Ability to communicate technical information to technical and nontechnical personnel at

various levels in and across the organization.

? Ability to work well under pressure with good communication skills.

? Ability to take initiative and effectively troubleshoot while focusing on innovative solutions.

? Ability to exercise sound judgment and handle highly sensitive and confidential information

appropriately.

? Ability to remain flexible and work within a collaborative and fast paced environment.