Academic counselor

Location: Palarivattam,Ernakulam
Employment Type: Full-time | Permanent | Fresher-Friendly

About the Role

Xylem Learning is looking for enthusiastic and result-driven Academic Counsellors to join our dynamic sales and counselling team. In this role, you will play a vital part in guiding students and parents to make informed academic decisions while driving enrolments for our programs.

By blending academic counselling with consultative sales, you will help students shape their career paths while contributing directly to the growth of Xylem Learning.

Key Responsibilities

• Make outbound calls to prospective students and parents using our in-house lead database.
• Understand students’ academic goals, challenges, and preferences to recommend the most suitable programs.
• Clearly explain course details, schedules, and the unique advantages of Xylem Learning offerings.
• Provide genuine, personalized counselling to build trust and long-term relationships.
• Convert inquiries into confirmed enrolments while consistently achieving monthly targets.
• Maintain accurate records of all calls, interactions, and follow-ups using CRM tools.
• Collaborate with academic and marketing teams to stay updated on program updates and campaigns.

Qualifications & Experience

• Bachelor’s degree in any discipline (Commerce background preferred but not mandatory).
• Prior experience in telecalling, academic counselling, or the education sector is an added advantage.
• Freshers with strong communication and interpersonal skills are welcome.

Key Skills Required

• Excellent verbal communication and persuasive ability.
• Strong interpersonal and active listening skills.
• Goal-oriented, self-motivated, and adaptable.
• Ability to quickly build rapport with students and parents from diverse backgrounds.

Job Types: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹17,000.00 per month

Benefits:

• Cell phone reimbursement
• Paid sick time
• Paid time off

Language:

• Malayalam (Preferred)

Work Location: In person