3.0 - 7.0 years

0 Lacs

hyderabad, telangana

On-site

NCR VOYIX Corporation (NYSE: VYX) is a global leader in providing digital commerce solutions for the retail, restaurant, and banking industries. Headquartered in Atlanta, Georgia, with a workforce of approximately 16,000 employees spread across 35 countries, we have been at the forefront of consumer transaction technologies for nearly 140 years. Our focus is on transforming everyday consumer interactions into meaningful moments by enhancing the retail, restaurant, and digital banking experiences through cloud-based, platform-led SaaS, and services capabilities. We take pride in not only being the market leader in the segments we cater to and the technology we offer but also in creating exceptional consumer experiences in collaboration with the world's top retailers, restaurants, and financial institutions. Leveraging our expertise, research and development capabilities, and a unique platform, we assist our customers in managing, simplifying, and optimizing their technology systems. At NCR VOYIX, our customers are our top priority. Our mission is to empower stores, restaurants, and financial institutions to surpass their objectives, from enhancing customer satisfaction and revenue growth to achieving operational excellence, cost reduction, and increased profitability. Our solutions are designed to help our customers thrive in today's competitive business environment. We bring innovative, industry-leading technology to various facets of businesses across different industries. NCR VOYIX has built a reputation for earning the trust of businesses, ranging from globally recognized brands to local favorites. **Key Areas of Responsibility:** - Managing caseload by handling full escalations and requests for assistance. - Diagnosing and resolving technical issues at the 3rd level and escalating to internal development teams or external vendors when necessary. - Offering technical assistance and remote troubleshooting support as part of a global 24/7 support organization, including availability for on-call shifts. - Detecting, investigating, reproducing, and reporting defects, tracking them through internal systems, providing fixes for production issues, setting up environments for issue reproduction and testing workarounds, and developing ad-hoc solutions. - Mentoring L1 and L2 Support Technicians, writing and reviewing technical documents for internal and public use, and pursuing opportunities for continuous education. - Collaborating closely with Systems Analysts, Developers, Testers, and Project Managers to enhance customer satisfaction. **Basic Qualifications:** - Minimum of 3-5 years of experience in a senior technical support role, preferably in the Retail industry. - Strong technical background in writing SQL queries (mandatory) and development (e.g., .NET, scripting, web services, XML/HTML). - Proficiency in producing clear, accurate, and concise problem statements, gathering/analyzing data, recording detailed case notes, troubleshooting, and using related tools and technologies. - Exceptional customer service skills, ability to be persuasive/assertive while maintaining a professional demeanor. *Please note that offers of employment are contingent upon meeting the screening criteria relevant to the job.* [End of Job Description],

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