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0 years
3 - 0 Lacs
Sambalpur, Orissa
Remote
Job Title: Computer Operator Location: [Bhubaneswar] Department: IT and Operations Department Reports To: IT Manager/Operations Supervisor Type of Employment: [Full-Time/Part-Time/Contract] Job Summary: A diligent, punctual individual is required for the position of a Computer Operator. The employee shall be responsible for running batch jobs, resolving problems of an administrative or minor technical nature under supervision, and so on. Key Responsibilities: Monitoring and controlling electronic computer system and peripheral equipment. Following operating instructions and procedures to perform tasks assigned during operations, including batch processing jobs. Troubleshoot or refer hardware or software difficulties as well as network issues for third-level technical staff. Keep accurate records for the execution of operations, which include system activity, errors, and maintenance tasks. Perform routine cleaning, preventives, and corrective maintenance of computer equipment. Assist with data backup and recovery activities. Ensure system security and integrity by enforcing company procedures. Grant the users basic support when they encounter system or software problems. Qualifications: A High School Diploma or GED equivalent; an associate degree or technical certification in computer science or related fields is a plus. Previous experience as a computer operator or a similar IT support role. Knowledge of Windows, Linux, or Unix operating systems. Basic knowledge of networking and IT infrastructure. Attention to minute details and following procedural standards. With the ability to work alone or in a team, copywriters often work in shifts, usually during off-hours. Preferred Skills: Knowledge of backup and disaster recovery procedures. Familiarity with job scheduling software (e.g., Control-M, IBM Tivoli). Basic scripting or command-line skills. Great organizational and communication skills. Work Conditions: May require shift work; nights, weekends, and holidays. Usually in a data center or server room. Sitting for long periods, with computer equipment in use. Job Types: Full-time, Part-time, Permanent, Fresher, Contractual / Temporary Contract length: 12 months Pay: ₹27,046.91 - ₹33,320.72 per month Expected hours: 54 per week Benefits: Cell phone reimbursement Food provided Health insurance Work from home Schedule: Day shift Monday to Friday Morning shift Night shift Supplemental Pay: Commission pay Overtime pay Performance bonus Yearly bonus Language: English (Required) Work Location: In person
Posted 2 weeks ago
5.0 years
0 Lacs
Noida, Uttar Pradesh
On-site
Job Description: Position Summary: The IT Network Administrator is responsible for overseeing and managing the organization's IT network environment, including hardware and software. The role also includes incident and change management and supporting employee on- and off-boarding processes. To succeed in this position, candidates should have at least five years of experience in network administration or a similar role. Strong communication skills, both written and verbal, are essential. Technical expertise in network management, system security, and a variety of operating systems is required. Problem-solving abilities and customer service skills are also important for this role, and relevant certifications will be considered advantageous. Responsibilities: Ensure network availability and quality, performing repair actions in collaboration with local teams. Configure, change, update network and firewall devices, policies and rules. Monitor network and associated systems to maintain optimal performance. Analyze, troubleshoot, and resolve problems. Conduct daily performance analysis and troubleshoot root causes of issues. Maintain up-to-date documentation to ensure accuracy and compliance. Monitor and enforce the company's information security policy and compliance with the regulation. Manage secure configurations and changes for networks, firewalls, hardware, systems, and mobile devices. Identify appropriate technologies, equipment, and software for building networks. Managing and maintaining our IT network in Logistics, including routers, switches, firewalls, and wireless networks. Recommending and contributing changes in network security. Coordinating and scheduling downtime for maintenance, patching and upgrades of network devices and systems. Perform Incident management – troubleshoot and resolve incidents. Perform Change management – plan and implement changes. Manage and handle logistics for IT equipment. Support the IT aspects of employee on- and off-boarding processes. Follow up on ticket requests and escalate as needed. Requirements: 5 years of relevant experience as Network Administrator or similar position. Fluent in English, both written and verbal. Excellent communication and problem-solving skills. Excellent customer service skills. Ability to work well in a team and under tight deadlines. Experience with OSI Model Experience with network protocols: OSPF, RSVP/LDP, TCP/IP, RIP, VLANs, Port-security Experience with routing, switching, firewalling, and related network protocols (ICMP, ARP, Port-security, etc.). Experience with managing switches and routers, firewalls, cloud network. Experience with AD, DNS, ADFS, DHCP, NPS, CA. Shift Timings - 2 pm IST to 11 pm IST. Should be open to work on weekend as per Business requirements or in rotational / night shifts. Preferred Requirements: Experience with Atlassian products (Jira Service Management). Virtualization certificates. Windows Server certificates. Network infrastructure certificates. ITIL certificates. Other IT related certificates. AML RightSource is committed to fostering a diverse work environment and is proud to be an equal opportunity employer. We provide equal employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Posted 2 weeks ago
2.0 years
2 - 3 Lacs
Kochi, Kerala
Remote
Key Responsibilities: Provide first-level support for hardware, software, and networking issues via phone, email, or in-person. Install, configure, and maintain desktops, laptops, printers, and other peripherals. Manage user accounts, permissions, and access control in systems such as Active Directory and Office 365. Perform system updates, patches, and security configurations. Respond to service requests and resolve technical issues in a timely manner. Maintain inventory of IT assets and ensure proper documentation. Assist in the setup of new devices, onboarding, and offboarding of employees. Monitor system performance and implement solutions to ensure availability and reliability. Support video conferencing and telecommunication systems. Work with vendors and third-party service providers for issue resolution and procurement. Ensure compliance with company IT policies, security guidelines, and data protection protocols. Qualifications and Skills: Bachelor’s degree/Diploma in Computer Science, Information Technology, or a related field. Proven experience (1–2 years) in IT support or helpdesk roles. Strong knowledge of Windows and Mac operating systems, networking protocols, and remote support tools. Hands-on experience with Microsoft 365, Active Directory, basic server maintenance, and antivirus tools. Familiarity with basic scripting and automation is a plus. Excellent troubleshooting, problem-solving, and communication skills. Ability to work independently and handle multiple support requests. Interest or experience in marketplace operations (Amazon, Flipkart, etc.) will be considered an added advantage. Job Types: Full-time, Permanent Pay: ₹18,000.00 - ₹25,000.00 per month Benefits: Provident Fund Shift: Day shift Experience: IT support or helpdesk roles: 1 year (Required) Work Location: In person
Posted 2 weeks ago
0 years
4 - 4 Lacs
Andheri, Mumbai, Maharashtra
On-site
Skills (Basic & Preferred) – Working knowledge of Microsoft Windows and Excel spreadsheets using vlookup and pivot table. Experience in ERP system Excellent communication, Sales support and customer service skills. The ability to multitask, meet deadlines. Current knowledge of industry trends and regulations. Edu Qualif (Basic & Preferred): Graduate in B.Sc. or B.Com Responsibilities: Preparing and processing sales orders and quotations / tender submissions Order processing and execution from Global and Indian Customers Maintaining and recording sales/purchase. Handling sales logistics and shipment coordination Self-Correspondence, Independently Handling customer queries; coordinating with customers and concerned internal team members for Offers, Orders by emails and telephonic clarification. Assisting Internal sales teams with administrative tasks and coordination Job Types: Full-time, Permanent Pay: ₹35,000.00 - ₹40,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Morning shift Supplemental Pay: Performance bonus Yearly bonus Work Location: In person
Posted 2 weeks ago
2.0 years
2 - 0 Lacs
Bengaluru District, Karnataka
On-site
1. Maintenance of Equipment:* - Ensure all laboratory equipment is maintained in good working condition. - Perform routine checks and assist in minor repairs. 2. *Preparation of Materials:* - Prepare and organize laboratory materials and samples for experiments. - Ensure proper labeling and storage of chemicals and reagents. 3. *Support for Experiments:* - Assist faculty and students during laboratory sessions. - Provide guidance on proper use of equipment and safety protocols. 4. *Safety Compliance:* - Adhere to safety guidelines and protocols to ensure a safe laboratory environment. - Conduct regular safety audits and maintain safety data sheets. 5. *Inventory Management:* - Maintain an inventory of laboratory supplies and equipment. - Assist in ordering and restocking materials as needed. 6. *Record Keeping:* - Maintain accurate records of experiments, materials used, and results obtained. - Document maintenance and safety inspections of laboratory equipment. 7. *Cleaning and Organization:* - Ensure cleanliness and organization of the laboratory space. - Dispose of waste materials following safety and environmental regulations. Job Type: Full-time Pay: Up to ₹20,000.00 per month Schedule: Day shift Experience: Attendant: 2 years (Preferred) Work Location: On the road
Posted 2 weeks ago
0 years
1 - 1 Lacs
Kanpur, Uttar Pradesh
Remote
Duties and Responsibilities include but are not limited to the following: Job Description and Responsibility Pre-Transaction Monitoring Pre-Transaction Monitoring Querying with the clients, for the necessary documents as proof of actual trade for which payments are uploaded. Execution of Inward/Outward payments with proper Web Due Diligence on Remitter and Beneficiary (Consignee if involved) Coverage of full range of AML activities from Transaction Monitoring to Investigations Performing background screening checks on associated parties for the outward/inward payments processing using, Lexis Nexis, Ofac sanction list etc. Maintain a current understanding of money laundering and terrorist financing issues, including policies, procedures, regulations, industry best practice, criminal typologies and developing trends PEP and Sanction list screening - Screen individuals and entities against global sanction lists issued by OFAC, UN and other international and domestic government agencies Ensure efficient identification and monitoring of suspicious activities and transactions. Client On-Boarding Coordinate the end-to-end onboarding of new clients, ensuring a smooth transition from sales to active account status. Collect, review, and verify all required Know Your Customer (KYC) and Anti-Money Laundering (AML) documentation in accordance with regulatory requirements. Ensure accurate data entry and maintenance of client records in our system Liaise with internal teams (AML/CFT Compliance Risk,) to resolve documentation or approval delays and ensure timely activation of client accounts. Act as the main point of contact for new clients during the onboarding phase, providing timely updates and managing expectations. Prepare onboarding packs and ensure all agreements and service-level documents are properly signed and stored. Continuously assess the onboarding process for inefficiencies or risk exposures and suggest improvements. Maintain strong knowledge of applicable financial regulations, including local regulatory compliance. Background Screening: Performing background screening checks on related parties for the outward/inward payments processing using world check, Lexis Nexis, etc. Filing STR: Report and filing of STR to MLRO and other regulatory institutions based on the internal assessment of transaction rejected and also on the risk assessment of approval Additional Functions: Perform routine duties with minimal supervision using standard compliance practices & procedures Checking and tracking daily whether supporting documents have been received for Transaction Monitoring, Onboarding, and other Compliance processes. Reviewing the Invoice details, bill of lading and other supporting documents submitted by the Clients and in case of any query Cross verifying the Payment details with the Customer over the mail. Comply with all safety policies, practices, and procedures Participate in proactive team efforts to achieve the goals of the financial institution. Perform other duties as assigned Experience in managing priorities Experience communicating to different levels in an organization Experience working in a team environment with a track record of building relationships and working collaboratively Assisting the Lead in system enhancement and UAT testing Assisting the Lead in Adding/blocking Bank Swift codes in compliance system Adding HIGH RISK Names in Compliance system Assisting Compliance Team in Clearing the RED Flag payments from the RED FLAG Opinion Desired Skills & Experience Trainee Freshers - Graduate/ Postgraduate in business, finance, accounting, or related field Strong communication skills and capable of working in multi-lingual working environment Fluency in spoken and written English Basic Knowledge of Computers and Internet like Windows Operating System, Desktop, Ms. Word, Ms. Excel Creation of Email Account, Google search, Google Meetings etc. Strong Skills in MS Office Job Types: Full-time, Permanent Pay: ₹13,000.00 - ₹15,000.00 per month Benefits: Health insurance Provident Fund Work from home Schedule: Day shift Work Location: In person Speak with the employer +91 8754564487 Expected Start Date: 01/08/2025
Posted 2 weeks ago
5.0 years
3 - 0 Lacs
Vishwakarma Industrial Area, Jaipur, Rajasthan
On-site
Reports To: IT Manager / IT Head Job Type: Full-time Experience: 3–5 years preferred Certifications Preferred: CCNA, CCNP, MCSA/MCSE Job Description: We are seeking a skilled and detail-oriented IT professional to manage and support our company’s IT infrastructure. The candidate will be responsible for configuring, maintaining, and troubleshooting servers, network systems, cloud services, IT assets, and related tools. Expertise in Windows Server 2019, Microsoft 365 Admin Center, Firewalls, LAN/WAN setup, virtual servers, and IT asset management is crucial. Key Responsibilities: Server & Cloud Administration: Install, configure, and maintain Windows Server 2019 . Manage and monitor Microsoft 365 Admin Center (Exchange Online, SharePoint, Teams, etc.). Maintain user accounts, roles, and group policies. Perform regular backups, patch management, and system updates. Network Management: Setup and troubleshoot LAN/WAN networks , Internet connectivity, and IP configuration. Configure and maintain Routers, Switches, and Firewalls (Cisco preferred). Ensure network security using firewalls, VPNs, and other protective technologies. Handle structured cabling and cable management. Virtual Server Management: Manage virtual machines , including resource allocation (storage, memory, CPU) . Increase or decrease storage and compute resources as per requirement. Monitor and troubleshoot virtual server performance and uptime. Zoho & Other Tools: Administer Zoho suite (CRM, Desk, Projects, etc.) and resolve user issues. Implement automation and integrations where possible. Asset & Tools Management: Maintain inventory of IT assets including laptops, desktops, servers, cameras, etc. Track and manage hardware/software licensing and warranties . Monitor and support CCTV cameras , biometric devices, and other tools. Key Skills: Strong knowledge of Windows Server 2019 , Active Directory, DNS, DHCP. Proficiency in Microsoft 365 Admin Center . Hands-on with Zoho products. Firewall configuration and network security protocols . Understanding of LAN/WAN networking , subnetting, routing (CCNA/CCNP level). Experience in virtualization platforms (Hyper-V, VMware, etc.). IT asset tracking, maintenance, and procurement. Qualifications: Bachelor’s degree in IT, Computer Science, or a related field. Certifications: CCNA/CCNP, MCSA/MCSE preferred. 3+ years of relevant experience in IT infrastructure and network support. Soft Skills: Strong problem-solving ability. Excellent communication and documentation skills. Ability to multitask and prioritize issues. Self-motivated with a team-oriented approach. Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹33,078.75 per month Benefits: Flexible schedule Health insurance Life insurance Paid sick time Paid time off Provident Fund Schedule: Day shift Work Location: In person Speak with the employer +91 9251648836
Posted 2 weeks ago
3.0 years
4 - 5 Lacs
Parel, Mumbai, Maharashtra
On-site
Job Title: Microsoft 365 Administrator (L2 Support) Location: Mumbai Experience: 1–3 years Reporting To: IT Infrastructure Manager / Head of IT Role Overview: We are seeking a proactive and detail-oriented Microsoft 365 Administrator (L2 Support) to join our IT infrastructure team. The ideal candidate will manage day-to-day administration, user support, and operational troubleshooting across Microsoft 365 services including Exchange Online, Microsoft Entra ID (Azure Active Directory), Microsoft Intune, and Teams. This role focuses on hands-on administration, user management, compliance tasks, and second-level support for escalated issues, ensuring the security, reliability, and efficiency of our Microsoft 365 environment. Key Responsibilities: Microsoft 365 Administration Manage user accounts, mailboxes, shared mailboxes, distribution lists, and licenses Perform mailbox permissions, retention policies, and message tracing Monitor and support services like Teams, OneDrive, and SharePoint Execute basic PowerShell scripts for user management and bulk operations Reset passwords, manage user permissions, and troubleshoot access issues Entra ID (Azure Active Directory) Create and manage users and groups Enforce and support Multi-Factor Authentication (MFA) Configure Conditional Access policies under guidance Assist with integration of enterprise applications Microsoft Intune Device Management Enroll and manage Windows devices to ensure compliance Support configuration profiles and compliance policies Help deploy applications (Win32, MSI) via Intune Troubleshoot device enrollment and compliance issues Security & Compliance Apply Data Loss Prevention (DLP) policies Support audits and generate compliance reports Help monitor and respond to security alerts User Support & Collaboration Provide L2-level support for Microsoft 365 applications (Outlook, Teams, OneDrive, etc.) Resolve escalated user issues from the helpdesk team Coordinate with vendors or Microsoft Support for unresolved incidents Required Skills & Qualifications: 1–3 years of experience in Microsoft 365 administration and support Working knowledge of Exchange Online, Entra ID/Azure AD, and Intune Experience with PowerShell for basic scripting and admin tasks Understanding of MFA, Conditional Access, and identity management Strong troubleshooting skills and user-focused approach Good written and verbal communication skills Preferred Certifications (not mandatory): Microsoft 365 Certified: Modern Desktop Administrator Associate Microsoft Certified: Security, Compliance, and Identity Fundamentals Microsoft 365 Certified: Enterprise Administrator Associate Job Types: Full-time, Permanent Pay: ₹450,000.00 - ₹550,000.00 per year Schedule: Day shift Ability to commute/relocate: Parel, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required) Experience: L2 M365 Administrator: 1 year (Required) Work Location: In person Speak with the employer +91 8104699036
Posted 2 weeks ago
1.0 years
0 Lacs
Mumbai, Maharashtra
On-site
Job Title : Application Server & IIS Administrator (Mid-Level) – with Basic Computer Knowledge Job Summary : We are looking for a hands-on Windows Server and IIS Administrator to manage the monitoring and performance tuning of Microsoft stack web applications. The ideal candidate should have a strong foundation in Windows operating systems, basic understanding of application servers, and the ability to monitor and support IIS-hosted applications. The role requires close collaboration with development and infrastructure teams to ensure application health, availability, and responsiveness. Key Responsibilities : Performance & Monitoring Monitor IIS web server and hosted application performance. Set up and maintain application health checks, uptime monitoring, and threshold alerts. Perform basic troubleshooting of Windows application issues. Monitor and analyze API performance and availability. Generate and share performance reports with stakeholders. Assist in identifying and escalating root cause of recurring performance issues. Required Skills & Experience : Minimum 1 year of experience in Windows application and server monitoring. Basic knowledge of Windows OS , IIS (Internet Information Services) , and application hosting. Understanding of monitoring tools like Performance Monitor , Event Viewer , or third-party solutions (e.g., Site24x7, Nagios, SolarWinds, or similar). Ability to troubleshoot application issues related to memory, CPU usage, or service unavailability. Strong communication and documentation skills Job Types: Full-time, Permanent, Fresher Schedule: Day shift Work Location: In person
Posted 2 weeks ago
1.0 years
2 - 3 Lacs
Mumbai, Maharashtra, IN
Remote
About the job: Key responsibilities: 1. Provide remote support and desktop support for technical issues 2. Troubleshoot software and hardware problems 3. Install software and hardware as required 4. Escalate unresolved issues to higher support levels 5. Use remote desktop support tools and IT helpdesk ticketing systems Requirements: 1. Have a minimum of 1 year of experience in desktop support or a similar role 2. Be familiar with Windows operating systems (Windows 10/11) and macOS 3. Work with common business software like Office 365 and email clients 4. Troubleshoot and repair desktops, laptops, and peripheral devices 5. Demonstrate proficiency with remote support and desktop support Additional skills: 1. Possess strong problem-solving and troubleshooting abilities 2. Communicate technical issues effectively to non-technical users 3. Work independently and within a team 4. Show strong organizational skills and attention to detail 5. Understand basic networking principles (TCP/IP, DNS, DHCP) - preferred 6. Be customer-oriented with a focus on high-quality support 7. Stay proactive with a willingness to learn and adapt to new technologies 8. Handle multiple tasks simultaneously and prioritize effectively Additional information: 1. Location: Mumbai - Jogeshwari 2. Work Mode: Work from Office, 6 days working, Rotational Shifts 3. Mode of Interview: 2-3 Rounds, Face-to-Face for L1 Round 4. Mandatory Skills: Desktop support and remote support with a bachelor's degree 5. Education: Bachelor's degree in any field Who can apply: Only those candidates can apply who: have minimum 1 years of experience are Computer Science Engineering students Salary: ₹ 2,25,000 - 3,00,000 /year Experience: 1 year(s) Deadline: 2025-08-03 23:59:59 Other perks: 5 days a week Skills required: Desktop publishing (DTP), Troubleshooting and Windows Other Requirements: 1. Any degree is preferred 2. Remote support or desktop support experience is needed About Company: We are a company engaged in staffing and digital marketing and have an expertise 20 years of expertise in the specified areas.
Posted 2 weeks ago
2.0 years
0 Lacs
Kolkata, West Bengal
On-site
Benefits Creative environment Business today is driven by technology and creative people. We welcome you to be a part of the creative environment and grow, develop your ideas, and realize your full potential. Reward and Recognition Recognition has always been our culture where appreciating, rewarding and thanking are always part of our mission where people matters. Growth Opportunities We value you and teams as greatest assets, and we allow you to grow. Your learning is our growth, and we want to tap into your potential. Team Culture We create unique opportunities for positions and we hire, train, and hold our team. We know that the ideas, perspectives, and well-being of the people we hire creates healthy team culture. If you have any questions, please email [email protected] Dot Net Programmer REQUIRED SKILLSETS: C#, VB.Net, ASP.NET, MVC, Web API, Angular JS, CSS, HTML, JavaScript, SQL Server LOCATION: KOLKATA QUALIFICATION: B.Tech (CSc), MCA, GRADUATION (CSc) WORK EXPERIENCE: 2 - 5 Years ROLE: DOT NET Developer NOTICE PERIOD: Max 15 Days JOB DESCRIPTION Design, development & support of enterprise applications and web services using Microsoft technologies (ASP.NET, C#, MVC, VB.Net, SQL Server, Windows Forms, Web API /Rest API). Should have the ability work as team lead and follow best practices. Application process: Share your CV to [email protected] or WhatsApp +91.70032.23525
Posted 2 weeks ago
4.0 years
0 Lacs
Hyderabad, Telangana
Remote
- 4+ years of corporate setting Windows, Mac or Linux Operating systems support experience - Experience troubleshooting integrated and interdependent computer systems - Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals The Amazon Helpdesk is the first place for Amazon employees to go with technical questions and problems with Amazon's desktops, laptops, mobile devices, network services and software. The Amazon Helpdesk works with Amazon and Amazon service managers and other staff to maintain internal solutions and respond to employees’ technical issues. Additionally, they manage all the on-premise infrastructure including servers, network device, telephony and printers. Amazon.com is looking for a dynamic and motivated IT Support Engineer to join their IT Services Team. If you are customer-focused with strong problem-solving skills and have experience with Chrome OS and Windows environments, we want to talk with you. As a member of the team you will have the opportunity to develop your career by maintaining and supporting Amazon’s unique corporate infrastructure, service platforms and employees. This is a challenging role that demands strong communication skills, technical, analytical and problem-solving competencies and most importantly, customer obsession. Key job responsibilities Provide ticket-based, walk-up and remote Helpdesk support for Amazon’s growing multi-site user base and environments. Direct internal and external service provider engagements, as needed, in the processing of support requests for effective and timely resolution of issues. Manage various routine processes such as new hire onboards, computer life cycle management, asset management, computer imaging, hardware warranty support and hardware recycling. Participate in the development, implementation and administration of processes and procedures to ensure the reliability, recoverability, and optimum performance of user hardware and local services. Work in tandem with the rest of the IT Operations team to uphold system SLAs with a rotating On-call schedule for production support issues. Research, procure, vet and deploy new hardware and software solutions. A day in the life Windows/Mac/Linux OS deployment Providing remote tech support User hardware/software/peripheral support LAN troubleshooting and support Hardware procurement and asset management Creating and maintaining documentation The Amazon Helpdesk is the first place for Amazon employees to go with technical questions and problems with Amazon's desktops, laptops, mobile devices, network services and software. The Amazon Helpdesk works with Amazon and Amazon service managers and other staff to maintain internal solutions and respond to employees’ technical issues. Additionally, they manage all the on-premise infrastructure including servers, network device, telephony and printers. Amazon.com is looking for a dynamic and motivated IT Support Engineer to join their IT Services Team. If you are customer-focused with strong problem-solving skills and have experience with Chrome OS and Windows environments, we want to talk with you. As a member of the team you will have the opportunity to develop your career by maintaining and supporting Amazon’s unique corporate infrastructure, service platforms and employees. This is a challenging role that demands strong communication skills, technical, analytical and problem-solving competencies and most importantly, customer obsession. CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications Experience in a dynamic environment with a high degree of customer service Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Posted 2 weeks ago
0.0 - 3.0 years
1 - 4 Lacs
Hyderabad
Work from Office
Company Overview: GiGa-Ops Global Solutions is dedicated to delivering top-tier IT services and support in a rapidly evolving technological landscape. Our mission is to empower businesses by providing innovative solutions and unparalleled customer service. We pride ourselves on nurturing a collaborative culture that values growth, innovation, and excellence. As a company, we are committed to fostering a diverse and inclusive environment where every team member can thrive. Role Responsibilities: Provide first-level support to end-users experiencing technical issues. Respond to support requests via phone, email, and chat in a timely manner. Diagnose and troubleshoot hardware and software problems. Document all support interactions and update customer information accurately. Escalate complex issues to the appropriate technical team as needed. Assist in the setup and configuration of new equipment. Train users on basic software applications and troubleshooting techniques. Monitor and manage ticketing system to ensure timely resolution. Participate in team meetings to discuss ongoing support tasks and project updates. Maintain a positive attitude while handling customer inquiries and complaints. Follow up with users to ensure their technical issues have been resolved satisfactorily. Stay updated on company products and services to provide accurate information to users. Contribute to creating and updating knowledge base articles. Participate in special projects to improve service desk efficiency. Assist colleagues with technical support issues when required. Qualifications: Recent graduates or final-year students in IT or related fields. Strong interest in a career in IT support or service desk roles. Excellent verbal and written communication skills. Basic understanding of operating systems (Windows, MacOS, Linux). Familiarity with networking concepts and troubleshooting. Ability to work in a fast-paced environment. Demonstrated problem-solving ability. Strong attention to detail and organizational skills. Aptitude for learning new technologies quickly. Ability to work both independently and as part of a team. Willingness to take ownership of user issues from start to finish. Positive attitude and professional demeanor. Experience in customer service is a plus but not required. Availability to work on-site in Hyderabad. Must possess a proactive approach towards work. Flexibility to adapt to changing business needs.
Posted 2 weeks ago
7.0 - 10.0 years
4 - 8 Lacs
Bengaluru
Work from Office
Company Overview: GiGa-Ops Global Solutions is a leading provider of innovative IT solutions, dedicated to delivering top-notch services to our clients. Our mission is to empower businesses with cutting-edge technology and robust support systems. We prioritize customer satisfaction and foster a collaborative work environment that values expertise, integrity, and professional growth. We are committed to providing our team members with opportunities for personal development and career advancement while maintaining a culture of excellence and teamwork. JOB PURPOSE Responsible for the daily operations of the Home Drives (H) and Share Folders (G, I) together with DSF management and global File Share infrastructure area , its delivery in accordance with customer Service Level Agreements and in line with industry best practice in support of on-going operations and projects. Support the OneDrive migrations and movements of data Act as a central point of contact within the File Servers migrations . Support migration to cloud technology and upgrades Windows 2003, 2008 Act as a central point of contact within the offshore area for Data Management for File Sharing and DSF links Help to define standards and policies for new and existing File Servers related technologies Provide 3rd level support for the File Services (FS) and have overview of supporting components (i.e. - AD, DFS, NetApp, Wintel, File Servers, etc.). Provide onboarding and trainings for 2nd level support Major Accountabilities Ensures that all supporting components of the service, including any associated SLAs, OLAs and UCs are aligned and managed as an integrated service. Monitors, reviews and reports performance against the SLA/OLA service and/or portfolio. Implementation and post-installation responsibilities include technical consulting to user community and providing solutions to software problems. Support and be responsible for defined system administration activities on an allocated/defined system or environment. Support and improve system environment and services (sizing). Write all related documentation aligned with the GIS documentation Provide input to Service Level Agreements definition. Design configuration and administration in support of on-going projects. Execute change management activities. Supports the File Share Offshore Improvement Activities and recommends areas of improvement. Qualifications: Bachelor s degree in Computer Science or related field. Proven experience as a System Administrator or in a similar role. Strong knowledge of file share services and OneDrive administration. Experience with Active Directory management. In-depth understanding of network security principles. Proficient in troubleshooting technical issues. Familiarity with backup and recovery solutions. Experience in providing user support and training. Ability to create and maintain detailed documentation. Strong analytical and problem-solving skills. Knowledge of scripting languages (e.g., PowerShell). Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Detail-oriented with a focus on accuracy. Familiarity with cloud technologies and services. This position is based in India, and candidates should be prepared to work on-site to ensure seamless communication and collaboration with our teams. If you are a motivated individual with a passion for technology and a commitment to excellence, we encourage you to apply.
Posted 2 weeks ago
0.0 - 5.0 years
1 - 4 Lacs
Bengaluru
Work from Office
Company Overview: GiGa-Ops Global Solutions is a forward-thinking company dedicated to leveraging technology to provide exceptional service and support to our clients. Our mission is to empower businesses through innovative solutions while fostering a culture of collaboration, integrity, and excellence. We believe in the power of teamwork and continuous learning, which drives us to exceed client expectations every day. Role Responsibilities: Respond to incoming service requests via phone, email, and ticketing system. Diagnose and resolve technical issues related to hardware, software, and networking. Provide first-level support by troubleshooting problems with end-user devices. Monitor and manage service requests ensuring timely resolution. Log all incidents and service requests in the ticketing system accurately. Assist with the onboarding of new users and setup of their equipment. Maintain documentation for all support processes and knowledge sharing. Escalate unresolved issues to higher-level support teams. Conduct regular follow-ups with users to ensure satisfaction. Maintain a strong understanding of company systems and services. Provide training on basic technical issues to users as needed. Report on service request trends and identify potential areas for improvement. Participate in team meetings and contribute to service improvement initiatives. Ensure compliance with company policies and security protocols. Support IT projects as required. Qualifications: Bachelor s degree in Computer Science or related field. 0-5 years of experience in a service desk or technical support role. Strong understanding of ITIL best practices. Familiarity with Windows and Mac operating systems. Experience with remote desktop tools. Knowledge of networking fundamentals. Proficient in using ticketing systems (e.g., ServiceNow, Zendesk). Excellent verbal and written communication skills. Capability to work under pressure in a fast-paced environment. Ability to work on-site with flexibility in hours as needed. Customer-centric approach with a problem-solving mindset. Strong analytical skills for troubleshooting issues. Ability to prioritize tasks effectively. Team player with a collaborative spirit. Willingness to continuously learn and grow professionally.
Posted 2 weeks ago
7.0 - 13.0 years
8 - 12 Lacs
Hyderabad
Work from Office
Job Summary: We are looking for an experienced Mac Application Packaging Engineer with 7+ years of hands-on experience in packaging, deployment, scripting, and JAMF Pro administration . The ideal candidate will manage MAC packaging solutions for BFSI applications and work closely with cross-functional teams. Key Responsibilities: Develop, test, and maintain macOS application packages using JAMF Composer , Packages , Apple PackageMaker , or Suspicious Package . Deploy applications using JAMF Pro . Implement security protocols and compliance standards in MAC packaging workflows. Create and manage documentation for deployment, packaging, known issues, workarounds, and administrative procedures. Troubleshoot packaging issues and support end users and IT teams. Collaborate with teams to gather requirements and ensure application compatibility. Participate in Incident, Problem, and Change Management processes. Must-Have Skills: 7+ years of experience in macOS application packaging Proficiency with JAMF Composer and JAMF Pro Hands-on with Shell scripting , PowerShell , and VBScript Familiarity with tools like Packages , Suspicious Package , Apple PackageMaker Strong troubleshooting and documentation skills Good to Have: Knowledge of Munki , Cloudpaging , or Windows MSI packaging Certifications in Apple or JAMF Prior experience in BFSI domain is a plus Behavioral Skills: Excellent communication and collaboration abilities Strong leadership and team management experience Proactive problem-solving approach Ability to train and coach junior engineers Educational Qualifications: B.Tech / BE / BCA / MCA / M.Tech or equivalent technical degree
Posted 2 weeks ago
8.0 - 12.0 years
8 - 12 Lacs
Bengaluru
Work from Office
We are looking for a highly experienced Intune / Enterprise Mobility Management (EMM) SME to lead the design, implementation, and support of enterprise-grade mobility and device management solutions using Microsoft Intune and Azure Endpoint Management. This role demands deep technical knowledge of device compliance, application lifecycle management, security baselines, and advanced automation using scripting. Key Responsibilities: Design, deploy, and manage Microsoft Intune solutions for mobile device and application management (MDM/MAM) across iOS, Android, and Windows platforms. Implement and maintain Conditional Access, Compliance Policies, Configuration Profiles, Enrollment Restrictions, and App Protection Policies. Package, deploy, and manage Win32 apps, LOB apps, and Store apps using Intune. Automate Intune-related tasks using PowerShell, Graph API, and Azure Automation. Integrate Intune with Azure AD, Defender for Endpoint, Windows Autopilot, and Microsoft 365 services. Monitor, troubleshoot, and resolve issues related to device onboarding, application deployment, and policy compliance. Lead technical workshops and training sessions for operational teams and stakeholders. Collaborate with InfoSec to enforce corporate data protection, compliance, and zero-trust policies. Keep up to date with the latest Intune and EMM developments and suggest improvements or migrations. Technical Skills & Expertise: Microsoft Intune (Endpoint Manager) - Deep end-to-end experience in MDM & MAM Azure Active Directory - Identity, Conditional Access, Hybrid Join, and Role Management Windows Autopilot - Setup, deployment, white glove, and hybrid integration PowerShell - Advanced scripting for automation and reporting Microsoft Graph API - Used for scripting, automation, and Intune data access Strong experience with Application Packaging and App Deployment via Intune Defender for Endpoint, BitLocker, Compliance Reporting, Security Baselines Knowledge of Apple Business Manager, Google Android Enterprise, and Managed Play Store Familiarity with ServiceNow / ITSM tools, Azure Monitor, and Log Analytics Qualifications: Bachelor s degree in Computer Science, IT, or related discipline (or equivalent experience) Minimum 8 years of experience in Enterprise Mobility, Endpoint Management, and Security Microsoft certifications preferred: Microsoft Certified: Endpoint Administrator Associate Microsoft Certified: Azure Administrator Associate MS-102 / SC-300 / MD-102 Soft Skills: Strong communication and stakeholder engagement skills Ability to lead workshops and present technical concepts clearly Highly proactive and results-oriented Capable of working independently and mentoring junior team members
Posted 2 weeks ago
10.0 - 15.0 years
13 - 18 Lacs
Chennai
Work from Office
Job Summary: We are seeking a highly skilled Nexthink Architect to lead the design, implementation, and optimization of digital employee experience (DEX) monitoring using the Nexthink platform. The ideal candidate will be responsible for architecting scalable, secure, and robust Nexthink solutions to enable visibility, insights, and proactive management of end-user IT environments. Key Responsibilities: Lead the architectural design and end-to-end implementation of Nexthink platform across the enterprise. Define best practices for Nexthink deployment, configuration, and integration with ITSM and monitoring tools. Develop and maintain dashboards, campaigns, remote actions, and investigation queries to improve digital employee experience. Collaborate with IT service desk, endpoint management, and infrastructure teams to drive proactive issue resolution using Nexthink insights. Customize Nexthink content (e.g., metrics, services, remote actions) to meet specific organizational needs. Provide governance and technical guidance on Nexthink upgrades, expansions, and security posture. Work closely with stakeholders to translate business needs into technical requirements within the Nexthink platform. Conduct training sessions and knowledge transfer to internal teams. Ensure compliance with enterprise policies, data privacy, and security standards. Required Skills and Qualifications: Proven experience as a Nexthink Architect or Senior Nexthink Engineer. Deep knowledge of Nexthink architecture, collector deployment, content creation (investigations, campaigns, remote actions). Strong scripting skills (PowerShell, Python) for remote actions and automation. Experience integrating Nexthink with platforms like ServiceNow, SCCM, Intune, Splunk, etc. Understanding of enterprise endpoint architecture (Windows/Mac), IT operations, and monitoring best practices. Knowledge of ITIL processes and service management frameworks. Excellent communication and stakeholder management skills. Nexthink certifications (e.g., Nexthink Professional or Advanced) are a strong plus. Preferred Qualifications: Experience in large-scale deployments (10,000+ endpoints). Prior experience with user experience or digital workplace transformation projects. Familiarity with Agile/Scrum methodologies.
Posted 2 weeks ago
6.0 - 10.0 years
6 - 10 Lacs
Hyderabad
Work from Office
Who are we looking for? A senior level Application Packaging engineer to manage a project for one of our clients. The Individual should be passionate about technology, experienced in administration of team and shift . Technical Skills: Mandatory: Above 5 years of Experience in Application Packaging on MAC operating system Must have good knowledge and hands-on experience of at least one MAC packaging tool like Packages, Suspicious package, Apple PackageMaker and JAMF Composer Must have hands on experience of MAC package deployment using JAMF Pro Hands on experience in Shell scripting, PowerShell & VB Scripting Good to have knowledge on tools like Munki Develop and maintain MAC packaging solutions for BFSI applications. Collaborate with cross-functional teams to gather requirements and ensure compatibility. Test and troubleshoot MAC packages to ensure optimal performance. Implement security protocols and compliance standards in packaging processes. Provide technical support and training to end-users and IT staff. Document packaging processes and maintain up-to-date records Create and maintain documentation for deployment/packaging, administrative procedures, architecture, known errors, workarounds and application specific information. Experience in Incident, Problem and Change Management process Good to have: Application packaging on windows using MSI and Cloud paging Apple or JAMF certification Behavioral Skills : Resolve technical issues of projects and Explore alternate designs Very good troubleshooting skills Good team management Skills Participates as a team member and fosters teamwork by inter-group coordination within the modules of the project. Effectively collaborates and communicates with the stakeholders and ensure client satisfaction Train and coach members of project groups to ensure effective knowledge management activity. Qualification: Flexible in supporting any shifts ( 20/5) Including evening shift Education qualification: B.Tech , BE, BCA, MCA, M. Tech or equivalent technical degree from a reputed college
Posted 2 weeks ago
8.0 - 12.0 years
7 - 11 Lacs
Bengaluru
Work from Office
Job Description: We are looking for a skilled and experienced Radia Tool SME to manage, maintain, and optimize the enterprise-wide deployment of HP Client Automation (Radia). The candidate will be responsible for handling software distribution, patch management, and endpoint compliance across thousands of systems globally. The ideal candidate will bring deep expertise in Radia toolset, strong scripting ability, and hands-on knowledge of Windows endpoint management, with a focus on automation, reliability, and enterprise security compliance. Key Responsibilities: Administer and maintain Radia infrastructure including core servers, agents, and databases. Create, package, test, and deploy applications and patches using Radia. Develop and manage software distribution jobs, scheduling, and monitoring. Troubleshoot client health, failed deployments, and policy conflicts. Ensure endpoint compliance through patch policy enforcement and reporting. Automate routine administrative tasks via PowerShell, VBScript, or similar scripting. Collaborate with other IT teams (security, service desk, infrastructure) to ensure aligned endpoint configuration. Support upgrades and migrations of Radia infrastructure as needed. Provide documentation, standard operating procedures, and operational runbooks. Monitor environment performance and recommend enhancements for scale and efficiency. Required Skills & Qualifications: 8-12 years of experience in IT Infrastructure or End User Computing. Minimum 5 years of hands-on experience with Radia / HP Client Automation. Strong knowledge of software packaging, deployment strategies, and patch management. Experience with Windows 10/11 endpoint administration in a large-scale environment. Proficiency in scripting languages (PowerShell, VBScript, Batch) for automation tasks. Working knowledge of ITSM tools (e.g., ServiceNow). Familiarity with ITIL practices (Incident, Change, Asset Management). Excellent troubleshooting, problem-solving, and communication skills. Ability to work independently and within a global support model. Preferred Qualifications: Experience with SCCM, Intune, or other modern endpoint management tools (as a secondary skill). Exposure to compliance frameworks and enterprise security policies. Understanding of Active Directory and Group Policy as it relates to client management. Education: Bachelor s Degree in Computer Science, Information Technology, or a related field. Relevant certifications in endpoint management tools (Radia, SCCM, MDM) are a plus.
Posted 2 weeks ago
6.0 - 9.0 years
10 - 15 Lacs
Bengaluru
Work from Office
Senior macOS Infrastructure Engineer A global leader in enterprise IT infrastructure and managed services for Fortune 500 clients, the company delivers robust end-user computing solutions across macOS, Windows, and cloud environments. Operating at scale within the Information Technology Services industry, we specialize in secure workstation imaging, automated software deployment, and zero-touch device onboarding. Role & Responsibilities Design, build, and maintain scalable macOS application packages (.pkg, .dmg, .app) ensuring silent installation and rollback. Administer Jamf Pro and Intune for policy enforcement, inventory, patching, and zero-day compliance across thousands of endpoints. Automate packaging workflows with Bash, Python, and CI/CD pipelines to reduce cycle time and deployment errors. Collaborate with security teams to harden images, remediate vulnerabilities, and align with CIS benchmarks and ISO-27001 controls. Lead root-cause analysis and performance tuning for packaging, distribution, and MDM-related incidents. Mentor junior engineers, set engineering standards, and contribute to continuous-improvement playbooks. Skills & Qualifications Must-Have 5+ years in macOS packaging and enterprise endpoint management. Deep expertise with Jamf Pro administration and scripting (Bash, zsh, Python). Hands-on experience deploying packages via Intune, Munki, or similar MDM/MDM-hybrid tools. Strong understanding of code-signing, notarization, and Apple security frameworks. Proficiency in CI/CD (Git, Jenkins, or Azure DevOps) for automated build and release. Excellent troubleshooting skills and customer-centric communication. Preferred Knowledge of SCCM or Workspace ONE for cross-platform packaging. Experience writing PowerShell for Mac-compatible frameworks. ITIL v3/v4 certification or exposure to Agile/Scrum environments. Benefits & Culture Highlights On-site, technology-rich campus with dedicated Mac labs and tooling sandboxes. Continuous learning budget covering Apple certifications and security training. High-impact role influencing enterprise-wide macOS standards and automation strategy. This position is based on-site in India and offers opportunities to collaborate with global teams, drive modernization initiatives, and shape the next generation of secure, automated macOS workplaces.
Posted 2 weeks ago
8.0 - 10.0 years
13 - 17 Lacs
Chennai
Work from Office
Job Summary: We are seeking a highly skilled End User Computing (EUC) Architect with expertise in Microsoft Intune and Windows OS to design, implement, and maintain scalable and secure EUC solutions. This role will focus on modern device management, enterprise mobility, security compliance, and the overall end-user experience using Microsoft technologies. Key Responsibilities: Design and architect end-to-end EUC solutions leveraging Microsoft Intune (Endpoint Manager) and Windows 10/11. Lead the implementation of Modern Device Management (MDM/MAM) strategies, including Autopilot, Co-management, Conditional Access, and Application Management. Define and enforce security baselines and compliance policies for all managed devices. Develop, maintain, and optimize Group Policies , PowerShell scripts , and configuration profiles . Collaborate with security and infrastructure teams to align EUC solutions with enterprise architecture and compliance requirements. Drive Windows OS lifecycle management including patching, upgrades, and configuration management. Perform technical assessments, develop roadmaps, and provide architecture documentation. Evaluate emerging technologies and recommend adoption strategies where appropriate. Provide tier-3 level support and mentorship to the EUC engineering team. Required Skills & Qualifications: Bachelors degree in Computer Science, Information Technology, or a related field. 8+ years of IT experience, with 3+ years in an EUC architect or senior engineering role. Deep expertise in Microsoft Intune , including MDM/MAM, Autopilot, and compliance policies. Strong knowledge of Windows 10/11 , Microsoft 365 , Azure AD , and Endpoint Analytics . Experience with scripting languages such as PowerShell for automation and configuration. Familiarity with Zero Trust Architecture , Conditional Access , and Defender for Endpoint . Excellent communication, documentation, and stakeholder engagement skills. Preferred Qualifications: Microsoft Certifications: MS-102, MD-102, SC-300 , or similar. Experience with VMware Workspace ONE , Citrix , or other EUC platforms . Background in enterprise-scale migrations or greenfield MDM deployments. Familiarity with macOS or iOS/Android device management is a plus.
Posted 2 weeks ago
12.0 - 15.0 years
10 - 14 Lacs
Hyderabad
Work from Office
About the Role: We are seeking a highly skilled and experienced JAMF Subject Matter Expert (SME) to join our IT Infrastructure team. The ideal candidate will possess deep expertise in managing Apple device ecosystems via JAMF Pro, including design, deployment, administration, and optimization. You will play a critical role in architecting scalable solutions, mentoring junior engineers, and ensuring the highest standards of security and operational excellence. Key Responsibilities: Lead the design, configuration, deployment, and management of Apple macOS and iOS devices using JAMF Pro. Act as the primary SME for JAMF-related architecture, integrations, and process improvements. Develop and maintain configuration profiles, policies, and scripts to automate device management. Collaborate with security, network, and endpoint teams to enforce compliance and security standards. Troubleshoot complex issues across the Apple ecosystem and implement effective solutions. Provide strategic guidance for Apple enterprise deployments, including zero-touch provisioning (DEP/ABM integration). Maintain thorough documentation of systems, policies, and procedures. Train, mentor, and guide junior team members and administrators. Evaluate new JAMF features, integrations, and best practices; provide recommendations for enhancements. Assist in audits, reporting, and governance activities related to endpoint security and compliance. Work closely with global teams and stakeholders to support enterprise-wide Apple device management. Required Skills and Qualifications: 10+ years of total IT experience, with at least 5+ years hands-on experience with JAMF Pro administration at an enterprise scale. Extensive knowledge of macOS and iOS device management best practices. Expertise with scripting languages like Bash , Python , or Swift for automation tasks. Strong experience with Apple Business Manager (ABM), Device Enrollment Program (DEP), and Volume Purchase Program (VPP). Solid understanding of MDM principles, certificate management, and security frameworks. Knowledge of network fundamentals (VPN, Wi-Fi, Proxy settings, etc.) as they relate to Apple device management. Experience integrating JAMF with enterprise tools (like SIEM, ServiceNow, Azure AD, Okta, etc.). Excellent troubleshooting, documentation, and communication skills. JAMF 300 or 400 certification preferred (or equivalent proven expertise). Preferred Qualifications: JAMF Certified Expert (JCE) highly preferred. Experience in a large-scale global enterprise environment. Exposure to Windows/Android management via Intune or other MDMs is a plus. ITIL Foundation certification is an advantage. Why Join Us? Opportunity to work with cutting-edge Apple enterprise technologies. Dynamic and collaborative team environment. Work with global stakeholders and projects. Competitive salary and benefits package.
Posted 2 weeks ago
6.0 - 10.0 years
5 - 9 Lacs
Hyderabad
Work from Office
About the Opportunity Operating at the forefront of Enterprise Networking and IT Infrastructure Services, we architect, deploy, and secure large-scale campus and branch networks for customers across finance, healthcare, and manufacturing. Leveraging Cisco s Software-Defined Access (SDA) and Digital Network Architecture (DNA) Center, we modernize connectivity, visibility, and automation to deliver zero-downtime user experiences. Role & Responsibilities Design and implement Cisco DNA Center solutions, including SDA fabric, assurance, and automation workflows, for multi-site environments. Migrate legacy LAN/WAN infrastructures to policy-driven architectures, performing detailed discovery, readiness assessments, and cut-over planning. Develop network automation playbooks (Python/Ansible/API) to streamline configuration, compliance, and software lifecycle management. Troubleshoot L2/L3 routing, wireless, and identity services, leveraging DNA Assurance insights, packet captures, and telemetry analytics. Collaborate with security, wireless, and server teams to enforce end-to-end segmentation using Cisco ISE and TrustSec. Create high-quality HLD/LLD documents, SOPs, and knowledge transfer material while mentoring junior engineers. Skills & Qualifications Must-Have 5+ years enterprise network engineering focused on Cisco technologies. Hands-on deployment of Cisco DNA Center and SDA fabrics in production. Proficiency in routing & switching (OSPF, BGP, STP, EIGRP) and wireless (802.11ac/ax, WLC). Experience with network automation via Python, Ansible, or DNA APIs. CCNP Enterprise or equivalent certification. Preferred Exposure to Cisco ISE, TrustSec, and pxGrid integrations. Knowledge of NetDevOps toolchain (Git, CI/CD, Terraform). Experience operating in ITIL-aligned service environments. Familiarity with SD-WAN (Viptela or Meraki). Public cloud networking (AWS/Azure) basics. Benefits & Culture Highlights Greenfield projects with cutting-edge Cisco technology stack. Global peer community that values upskilling and certification sponsorship. Merit-based growth path, hybrid WFH flexibility for change windows. Workplace Type: On-Site (India) Primary Title: Network Engineer (Cisco DNA)
Posted 2 weeks ago
1.0 - 4.0 years
3 - 6 Lacs
Pune
Work from Office
Why join us? We are looking for a Global Technical Support Analyst to join our Global Digital Experience Team and help us transform the way service is delivered and lead to market leading digital experience for our colleagues and clients. As a Global Technical Support Analyst, you will be responsible for providing first-line technical support to our internal and external users, resolving issues related to hardware, software, network, and applications. You will also collaborate with other teams and vendors to escalate and resolve complex issues, as well as contribute to the continuous improvement of our processes and tools. Responsibilities Provide first-line technical support to our internal and external users via phone, email, chat, and remote access. Troubleshoot and resolve issues related to hardware, software, network, and applications, using MS Surface Devices with Windows 11 and MS Office Co Pilot. Use Generative AI to support the delivery of solutions and enhance the user experience. Document and update the status of incidents and requests in the service management system. Escalate and follow up on complex issues with other teams and vendors, ensuring timely resolution and communication. Provide feedback and suggestions to improve the quality and efficiency of our services and systems. Participate in training and development activities to enhance your technical and professional skills. What will help you succeed in this role? Essential A degree in Computer Science or a related field, or equivalent work experience. Excellent communication skills, both written and verbal, with a customer service focused attitude. Strong foundational technical skills, with the ability to learn and adapt to new technologies quickly. Experience in providing technical support to users in a global and diverse environment. Knowledge of Windows 11, MS Office Co Pilot, MS Teams, and Generative AI, or the willingness to learn. Ability to work independently and as part of a team, with a proactive and problem-solving approach. Flexibility to work in shifts that cover the UK/Central European Time zone, and occasionally other time zones as needed. Calls will typically be done on Teams with Video on, so you should have a reliable internet connection and a suitable working environment. Ability to work independently and as part of a team, with a proactive and problem-solving approach. What we offer? At DWF, we deeply appreciate the significance of offering a comprehensive rewards package that extends beyond a basic salary. Our commitment is to ensure that each member of our team not only feels valued but is also duly rewarded throughout their tenure with us. Upon joining our organisation, you will have the opportunity to select from a diverse array of benefits, allowing you to carefully tailor a package that perfectly aligns with your individual needs and those of your family. In addition to our standard benefits, we offer a wide range of flexible benefits and robust well-being programs. Our recruitment process upholds the highest standards of fairness and engagement. It includes comprehensive interviews and, at times, a written assessment, an assessment day, or presentation. We aim to create a positive experience for all candidates and offer any adjustments or additional support. About us DWF is a global legal business providing Complex, Managed and Connected Services. We empower people to be themselves within an inclusive and supportive environment, enabling everyone to achieve their full potential in line with their abilities and career aspirations.
Posted 2 weeks ago
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