Senior Customer Service Associate Job Summary: We are looking for a seasoned and customer-focused Senior Customer Service Associate to join our team. This role requires exceptional American English communication skills—both spoken and written—and a proven track record of delivering outstanding customer experiences for U.S.-based clients. You’ll be the primary point of contact for customers, helping to resolve issues, provide information, and ensure a seamless support experience. The ideal candidate is empathetic, proactive, and comfortable navigating complex support scenarios with confidence and professionalism. Key Responsibilities: · Handle customer inquiries via phone, email, and chat in a clear, friendly, and efficient manner · Troubleshoot and resolve customer issues quickly and accurately · Provide personalized service while maintaining high standards of professionalism and courtesy · Collaborate with internal teams to escalate and resolve complex issues · Document customer interactions thoroughly using CRM tools · Identify trends in customer feedback and suggest improvements to processes and policies · Mentor junior associates and share best practices when needed Required Skills & Qualifications: · Minimum 5 years of experience in a customer service role within a US-facing multinational company · Outstanding verbal and written communication skills in American English · Strong interpersonal and problem-solving skills · Ability to manage time effectively and handle multiple tasks · A customer-first mindset with a genuine desire to help people Why Join Us? · Competitive salary and benefits · Opportunity to work with global clients and a talented team · Supportive and inclusive work culture · Growth and development opportunities Job Type: Full-time Pay: ₹500,000.00 - ₹1,200,000.00 per year Benefits: Commuter assistance Health insurance Leave encashment Life insurance Paid sick time Provident Fund Schedule: Night shift Supplemental Pay: Overtime pay Performance bonus Yearly bonus Ability to commute/relocate: Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Preferred) Experience: Customer service: 4 years (Preferred) Work Location: In person Speak with the employer +91 7075458197 Expected Start Date: 01/07/2025

Job Title: Senior Azure Cloud Administrator / IT Administrator Job Type: Full-Time | Onsite Experience Required: 7+ Years Location: Hyderabad, Telangana Department: IT Infra and Cloud Security Reports To: IT Infrastructure Manager / Lead Job Summary: We are seeking a Senior Azure Administrator with 7+ years of hands-on experience managing and optimising enterprise-scale cloud infrastructure. This role demands deep knowledge of Azure IaaS/PaaS services, automation, governance, hybrid infrastructure, and security compliance. The ideal candidate will play a key role in maintaining the performance, reliability, and security of mission-critical applications and services hosted on Microsoft Azure. Core Responsibilities: 1. Azure Infrastructure Management Design, deploy, and manage scalable Azure infrastructure across multiple subscriptions and tenants. Manage and administer Azure Virtual Machines, Storage Accounts, Load Balancers, Application Gateways, and Azure Networking (VNet, Subnets, NSGs, ASGs). Configure and monitor services such as Azure DNS, Azure Bastion, Azure Firewall, and Network Watcher. Plan and manage Azure hybrid configurations – ExpressRoute, VPN Gateways, AD DS & AD Connect. Supporting Cloud NGFW (Palo Alto Firewalls) management & operations & working with the Vendor Team as per requirements. 2. Identity & Access Management Manage Azure Active Directory (AD), Conditional Access Policies, MFA, and Identity Governance. Integrate Azure AD with on-premises AD for hybrid identity solutions using AD Connect and ADFS. Enforce Role-Based Access Control (RBAC), Privileged Identity Management (PIM), and Just-In-Time (JIT) access. 3. Automation & DevOps Integration (Good to Have, not mandatory) Develop and maintain Infrastructure as Code (IaC) using ARM templates, Bicep, Terraform, and Azure Blueprints. Automate routine tasks and deployments using PowerShell, Azure CLI, GitHub Actions or Azure DevOps Pipelines. Implement Azure Automation Runbooks for service health, alerts, and remediation. 4. Monitoring, Optimisation & Governance Configure and maintain Azure Monitor, Log Analytics, Application Insights, and Diagnostics. Day-to-day user IT issues, Remote support, and Office 365 management Implement Cost Management and Budgets, tagging strategies, and resource consistency with Azure Policy and Management Groups. Perform capacity planning, cost optimization, and forecasting for cloud infrastructure. Work on General Day-To-Day IT Infrastructure activities & support the same. Should have working knowledge of networks, servers, and Azure cloud. Good to have some familiarity & knowledge about Cisco Meraki devices & Cisco Meraki. Should have some knowledge about Jira Incident Management & IT Ticketing tools. Should have some knowledge about the Automox Patch Management tools. Some familiarity with Cisco Thousand Eyes monitoring tools is required. 5. Backup, DR & Compliance Deploy and manage Azure Backup, Site Recovery (ASR), and geo-redundant recovery strategies. Conducted DR drills and compliance audits, and ensured alignment with ISO 27001, SOC 2, and customer-specific regulatory frameworks. Manage data residency, encryption at rest/in transit, and Key Vault integration for secure data handling. 6. Operations & Incident Response Manage escalated incidents, analyse root cause, and implement corrective actions. Maintain system documentation, SOPs, change management logs, and architecture diagrams. Consult with Microsoft Premier Support when necessary to resolve the issue. Collaborate with the vendor team on any IT-relevant issues whenever necessary for support. Working with the local IT Team for day-to-day regular IT Support and relevant activities. Required Technical Skills: Deep experience with Microsoft Azure IaaS, PaaS, networking components, Azure Administration, Azure VDI, Backups/Storage. Expert in Azure AD, RBAC, VNet Peering, NSGs, ASGs, Azure Firewall, and routing. Proficiency in PowerShell scripting, Azure CLI, and Infrastructure-as-Code (ARM, Terraform, Bicep) Familiarity with Azure DevOps, GitHub Actions, Azure Monitor, and Log Analytics Strong understanding of hybrid AD environments, identity federation, and SSO Good knowledge of Windows Server, DNS, DHCP, and GPO administration Experience with backup & disaster recovery planning using Azure-native tools Desirable Certifications: Good to Have (Not Mandatory). Preference can be given to Azure/CCNA/CompTIA Network Certified candidates or candidates trained in Azure/Cisco Professional Courses from Globally Recognised Online IT Platforms like Udemy/Coursera/Alison, or any ISO Certified & Recognised training institutions relevant to the same, with proper valid training and course completion certificates. Microsoft Certified: Azure Administrator Associate (AZ-104) Microsoft Certified: Azure Solutions Architect Expert (AZ-305) Microsoft Certified: Identity and Access Administrator (SC-300) ITIL Foundation or equivalent process framework certification Microsoft Azure: AZ-900 CompTIA Network Certificate Cisco CCNA/CCNP Certificate Qualifications: Bachelor’s degree in computer science , Information Technology, any Engineering preferred (BS/B. Tech similar), candidates from other streams also applicable with valid experience in IT/System Admin/System Engineer Roles & any IT Certifications as applicable. A master’s degree or equivalent advanced certification is a plus. Soft Skills & Attributes: Excellent problem-solving and troubleshooting skills. Strong documentation and communication abilities Self-driven with strong prioritisation and organisational skills Experience collaborating with global teams in a regulated enterprise environment. Why Join Us? Exposure to DevOps, Security, AI/ML, and modern workplace technologies Work on innovative cloud environments supporting global operations. Competitive salary, performance incentives , and flexible working hours Continuous learning through certification programs and paid training Join a growing cloud team that values innovation and ownership. Job Type: Full-time Pay: ₹700,000.00 - ₹1,600,000.00 per year Benefits: Commuter assistance Health insurance Leave encashment Life insurance Paid sick time Paid time off Provident Fund Ability to commute/relocate: Gachibowli, Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Preferred) Application Question(s): Current CTC Expected CTC Education: Bachelor's (Required) Experience: Microsoft Windows Server: 5 years (Preferred) IT support: 5 years (Preferred) Language: English (Required) License/Certification: MCITP (Preferred) Azure Administrator Associate (AZ-104) (Preferred) Azure Solutions Architect Expert (AZ-305) (Preferred) Identity and Access Administrator (SC-300) (Preferred) Microsoft Azure: AZ-900 (Preferred) Cisco CCNA/CCNP Certificate (Preferred) Shift availability: Night Shift (Preferred) Overnight Shift (Preferred) Work Location: In person Application Deadline: 18/03/2025 Expected Start Date: 01/08/2025