UK / Pension / Retirement/ AA / B1

Job Role & Responsibilities:

• The Team Member is responsible for developing superior understanding of client plan provisions, identify opportunities for knowledge enhancement and deliver to high standards of quality and timeliness.
• Consulting Skills, Client Knowledge and Client Service:
• Prioritizes work as required in order to effectively respond to client needs
• Demonstrates sound understanding of client plan provisions by asking questions and responding to client needs in a timely fashion
• Ensures knowledge of client plan provisions and supporting documentation is current and updated
• Follows all predefined procedures, adheres to all the process guidelines and ensures that performance parameters are met and/ or exceeded against SLA targets
• Participates & contributes in daily huddles and status meetings
• Ensures on-time and accurate delivery of all tasks as per Service Level Agreements
• Adaptability and Flexibility, Coaching and Recognition, Cross-cultural Competence
• Delivers on new/ adhoc tasks in order to meet client/ internal goals promptly
• Seeks and accepts feedback from coaches & mentors to enhance knowledge and capabilities
• Creates/ updates SOP where and when required.
• Work with other supporting groups to enhance procedures and eliminate wastage.

Job Types: Full-time, Permanent

Pay: ₹12,000.00 - ₹25,500.00 per month

Benefits:

• Paid time off
• Provident Fund

Schedule:

• Monday to Friday
• UK shift
• US shift

Work Location: In person

Speak with the employer
+91 7897772551