Trainer-Telesale

Job Responsibility:

• Identifying training needs for all TME Hub employees new and old in the system, in conjunction with line/functional managers.
• Conducting Inductions for Sales.
• Handholding new employees and organizing On the Job Training.
• Ensuring New employees achieve their base line performance.
• Co-ordinate with the L&D team in the process of designing and implementing appropriate training modules by ensuring relevant content / subject matter goes into content building.
• Help the HR team SPOC in planning, scheduling, and conducting training and development programs for the targeted audience in line with the branch needs.
• Manage Training calendar for all stake holders and ensuring maximum participation from the training audience pool.
• Mentoring executives who have been identified to go through special training/focused sessions both in regard to concept understanding or practical execution on the ground; thus facilitating desired objectives from them

Overall

• Promote an open knowledge-sharing environment that builds knowledge, skills, and service for the benefit of whole branch.
• Help them learn the sales pitch and product demonstration techniques. Covering core areas like skill development, core competencies required for a successful sales and other soft skills & etiquettes.
• Determines training needs by traveling with sales representatives; observing sales encounters; studying sales results.
• Conduct Selling skills and refresher program.
• Track record of designing, developing, and delivering training and development initiatives, in relation to; customer service, core skills, management and leadership development.
• Own the training MIS.
• Monitor, Analyze, Evaluate and develop training Content to assess the effectiveness of the training programs. Identify loops both on the content quality and content consumption in the L&D programs and Plug the identified loops by helping address the issues through appropriate recommendations.