Technology Support Services Lead

Company overview: About Estuate

At Estuate, more than 400 uniquely talented people work together, to provide the world with next-generation product engineering and IT enterprise services. We help companies reimagine their business for the digital age.

Incorporated in 2005 in Milpitas (CA), we have grown to become a global organization with a truly global vision. At Estuate, we bring together talent, experience, and technology to meet our customer’s needs. Our ‘Extreme Service’ culture helps us deliver extraordinary results.

Our key to success

We are an ISO-certified organization present across four distinct global geographies. We cater to industry verticals such as BFSI, Healthcare & Pharma, Retail & E-Commerce, and ISVs/Startups, as well as having over 2,000 projects in our portfolio.

Our solution-oriented mindset fuels our offerings, including Digital Platform Engineering, Digital Business Apps, and Digital Security & GRC.

Our culture of oneness

At Estuate, we are committed to fostering an inclusive workplace that welcomes people from diverse social circumstances. Our diverse culture shapes our success stories. Our values unite us. And, our curiosity inspires our creativity. Now, if that sounds like the place you’d like to be, we look forward to hearing more from you.

Currently, we are looking for a Technology Support Services Lead to join our team.

Job Description

• Lead enterprise-level infrastructure support operations across hybrid environments including on-premise and cloud.
• Manage and support server operating systems such as Linux and Windows in critical environments.
• Administer and troubleshoot networking infrastructure with a strong understanding of protocols and security.
• Implement and maintain enterprise storage systems including SAN, NAS, and backup solutions.
• Oversee virtualization platforms such as VMware and Hyper-V for efficient infrastructure performance.
• Support and manage public cloud platforms including AWS, Azure, and Google Cloud Platform.
• Set up and maintain system monitoring and alerting tools like Nagios, Zabbix, Prometheus, and Datadog.
• Automate infrastructure tasks using tools such as Ansible, Terraform, PowerShell, and Python scripting.
• Manage collaboration and communication tools such as Microsoft 365, Slack, and Teams.
• Provide basic administration and support for databases including Oracle, SQL Server, and MySQL.
• Guide L2 and L3 support teams and serve as the escalation point for complex technical issues.
• Coordinate with DevOps, security, and cloud teams to ensure high availability and system reliability.

Our commitment to Equal Opportunity Employment (EOE)

Estuate, Inc. is an equal opportunity employer. Our employment decisions are made on the basis of merit and business needs. We comply with all applicable state & local laws governing non-discrimination in employment at each of our facilities and locations.

Disclaimer