2 Technical Feedback Jobs

You will work to perform a set of activities where specialized roles/functions provide value to customers through Incident Management, Change Management, and/or Problem Management. Collaborating with internal technical resources, you will respond to issues with actual or potential impact on client service. Your responsibilities will include ensuring the determination of root cause and resolution of incidents within appropriate timescales, creating and managing post-incident analysis, trends, reports, metrics, action recommendations, and tracking, as well as driving the change process with minimal impact on client service. You will enter and participate in the scope and impact evaluation of an incident into the corporate ticketing system and Incident Tracking System to document the status and resolution of incidents. Annotating the steps taken to reach incident milestones, you will create a technical timeline within the incident tracking system and close the ticket when service has been restored. Additionally, you will engage, escalate, and communicate notifications as needed to level 3 technical support, management, and critical incident management, and open Meet Me Lines (MML) for technical teams to gather and begin working towards a resolution. Furthermore, you will coordinate internal technical and business teams in the resolution of incidents impacting client service delivery and in the identification of action plans. Providing technical feedback for communication to internal and external clients, you will assess incident criteria to determine if formal root cause analysis is needed. Collaborating with Technical resources to determine the root cause of an incident, you will provide a written incident report within the Client SLA/OLA delivery time and provide problem management action plans within appropriate timescales, escalating as needed. You will also assist other Senior Analysts with trend analysis and action recommendations and action tracking. Ensuring all change activities follow appropriate processes for planning and authorization, you will see to it that supplier change processes are aligned with client contractual requirements. You will champion and support the change management function, ensuring understanding and compliance with standard methods, processes, and procedures from all internal and external parties. Facilitating the service transition process, you will maintain the product catalogue in line with current business requirements. Additionally, you will participate in the continual service improvement process by providing feedback concerning your role and key data points to enhance existing processes and services in line with enterprise policy. Minimum Qualifications: - Bachelor's Degree - Relevant Experience or Degree in: Experience with various technologies and IT Services. Major in Computer Science strongly preferred, other majors considered. Willing to accept additional experience in lieu of a degree. - Typically Minimum 2 Years Relevant Experience Preferred Qualifications: - ITIL Foundations (current version) certification Desired Skills and Capabilities: - Skills/Knowledge: Developing professional expertise, applies company policies and procedures to resolve a variety of issues. - Job Complexity: Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors. Exercises judgment within defined procedures and practices to determine appropriate action. Builds productive internal/external working relationships. - Supervision: Normally receives general instructions on routine work, detailed instructions on new projects or assignments.,

The Developer is responsible for the overall performance of the product through applying principles of software engineering to the design, development, maintenance, testing, and evaluation of the software. You will ensure timely delivery of high-quality software within the release timelines and guidelines. Develop code based on functional specifications and a thorough understanding of product code; identify refactoring opportunities and architectural improvements. Test code to verify it meets the technical specifications and is working as intended before submitting it for code review. Create and apply automated tests and test principles to software changes, including unit tests. Contribute to standards and processes applicable to software development methodology, including planning, work estimation, solution demos, and reviews. Complete logic and algorithm design in alignment with established standards. Perform moderately complex peer code reviews. Read software requirements and understand the impact on design specifications. Contribute to the implementation of delivery pipeline, including test automation, security, and performance. Understand business, application, and coding tasks to make data-driven recommendations for internal process improvements and product documentation. Provide troubleshooting support for moderately complex production issues or software code issues to ensure the stability of the application. To be successful in this role, you should have a Bachelor's degree in Computer Science or related field or equivalent experience. Experience with data structures, algorithms, and software design is required. Experience with one or more general-purpose programming languages including but not limited to Java, C#, .Net, WPF, ASP.NET, Nunit. Experience working in a Windows/Linux development environment, working with open-source tools/platforms. Experience with build environments and delivery pipelines. Experience with test automation and continuous integration tools. Knowledge of software application testing tools, methodologies, and process framework. Good oral and written communication skills that demonstrate a professional demeanor and the ability to interact with others with discretion and tact. Good collaboration skills applied successfully within a team as well as with other areas. Good critical thinking and problem-solving skills. You should be self-motivated with the ability to manage projects to completion with limited oversight. Ability to work independently and in a team environment. Good attention to detail. Driven to learn and stay current professionally. Passionate, competitive, and intellectually curious. Sharp, fast learner with technology curiosity and aptitude. Ability to provide technical and constructive feedback to team members. Up to 10% travel time required. Hyland Software offers a culture that values employee engagement seriously. By listening to employees" feedback, meaningful benefits and programs are provided to the workforce. This includes Learning & Development opportunities, R&D focus on cutting-edge technologies, work-life balance culture, well-being initiatives, community engagement programs, diversity & inclusion efforts, and various niceties & events. If you are passionate about technology, dedicated to your work, and value honesty, integrity, and fairness, we welcome you to connect with us!,