Team Leader

Responsibilities

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• People Management : Manage Team of 12-15 Associates and support them with day to day operations
• Actively participate in LOB calls to understand relevant updates and cascade it to the team
• Drive Change – To identify workflow/systems inefficiencies and come up with new ideas for improvement
• Develop back up and contingency plans
• Responding to Ad hoc queries from internal and external clients
• Update and assist Manager on process performance, management and critical people issues
• Identify potential people issues amongst the team & resolve the same on a proactive basis
• Assess performance of team members and conduct performance appraisals
• Provide coaching and feedback to team members
• Hold regular team meetings with team members to ensure that there is constant flow of information and knowledge dissemination –query logs, issue resolution
• Assist new hires such that they are productive on the floor in the shortest possible time frame
• Assess training needs, provide training opportunities and train new hires and existing staff
• Appropriately use Rewards & Recognition to energize and motivate team members
• Handle all logistics related issues: roster management, shift rotations
• Leave planning, Managing Compensatory Offs, Unscheduled Leave
• Initiating Disciplinary procedure in conjunction with HR and Reporting manager
• Ability to multi-task and manage multiple priorities simultaneously