Systems Analysis Senior Analyst - HIH - Evernorth

Position Overview

This is a newly created critical role within Cigna Investment Management s Technology team and requires a highly skilled, organized and detail-oriented communicator and facilitator. You will play a central role in the team s success by ensuring the smooth delivery and operation of critical investment management systems. In this role, you will be both a member of the CIM IT Agile team and an independent contributor, acting in a wide variety of capacities to support team and business stakeholders.

Responsibilities

• Collaborate with engineers and business to create JIRA Stories to feed the Agile process. Attach key documents and scribe all important details. Ask questions to elicit the information that you need.
• Share ideas and participate with the team to continuously improve the Agile process.
• Host and facilitate meetings with team and business stakeholders to translate their needs into technical requirements for development and support.
• Provide demos and support to business partners when requested.
• Craft and publish release notes to the business community.
• Craft and publish notifications to the business community to inform of CIM IT issues.
• Learn the CIM Business groups and their members and what they generally do to best support their inquiries and application use.
• Gain access and immerse yourself in the close to 40 CIM web and windows applications. Aspire to become subject matter expert over time to enable assisting business with questions and to understand their concerns. We have a vast array of team recordings to focus learning on what you need when you need it, over time.
• Support our CIM QA Team to recommend and review test plans for new system features for the stories that you support.
• Document system processes, procedures, and knowledge for future reference and training purposes. We are currently building out a Confluence site to describe all CIM applications with architecture diagrams, access information, helpful tips for use etc. You will help to build this out.
• Port information from legacy documentation sources to the new Confluence site.
• Collaborate with other technology teams across Cigna to ensure seamless integration and operation of systems.
• Engage Architects and Developers as required to resolve time critical issues with existing systems (Production Support) including abends, data issues, scheduling, and other issues that may arise.

Qualifications

Required Skills:

• Detail Orientation. Must be able to capture, track and follow up on details in a timely and efficient manner.
• Outstanding English verbal proficiency and articulation.
• Outstanding English written proficiency and articulation. Two writing samples will be collected.
• Multi-tasking and speed. All CIM IT members are expected to keep abreast of issues being fielded by the team and no two days will be the same. Versatility is key.
• Continuous learning and curiosity.
• Flexibility. Positivity. Patience.

Required Experience & Education:

• College degree (Bachelor) in related technical/business areas or equivalent work experience (3 to 5 years).
• Experience in Jira or similar Agile tool.
• Experience with Microsoft Office tools (Excel, Word, PowerPoint).

Desired Experience:

• Exposure to investment management related data models, business processes, and software solutions.
• Exposure to technical coding.
• Exposure to Confluence.

Location & Hours of Work

Hyderabad

Afternoon shift approved by Ram Donakanti

About Evernorth Health Services