Systems Administrator Technology Operations (Catalog Associate)

Job Title – Systems Administrator Technology Operations (Catalog Associate)

Location - Chennai, TN, India

Job Summary

About Global Tech.

Imagine working in an environment where one line of code can make life easier for hundreds of millions of people and put a smile on their face. That’s what we do at Walmart Global Tech. We’re a team of 15,000+ software engineers, data scientists and service professionals within Walmart, the world’s largest retailer, delivering innovations that improve how our customers shop and empower our 2.3 million associates. To others, innovation looks like an app, service or some code, but Walmart has always been about people. People are why we innovate, and people power our innovations. Being human led is our true disruption.

Team and Position Summary:

This position is with US Omni tech (Merchant Operations Team) and is responsible for Merchant operations support for our retail and ecommerce lines of business. To improve the Merchants/Supplier Support experience and increase self-adoption rate in resolving their item issues by educating Merchants/Suppliers with the help docs which will improve the impact of changes in Walmart's business processes on the Supplier/Merchant and End-user experience (End to End Item setup and Maintenance)

Your Opportunity

E-Commerce is a top priority and growth area for Walmart, all set to further accelerate with the growing internet penetration and smartphone adoption. As a member of US Omni tech, you would be working on improving Catalog data quality. It would involve building products through software engineering in the domain of Catalog management, machine learning, big data etc.

Position Responsibilities:

• Process expertise in category/product details validation in retail business
• Analyse data and is responsible for highlighting gaps, recommending solutions, driving/influencing inter-function decisions with ops, tech and product teams.
• Manage stakeholders through effective written and oral communication.
• Contribute to building SOP and Template Management, Documentation and Quality Process Adherence. Identify opportunities to eliminate process redundancy.
• Process expertise in category/product validation process within retail business
• Proactively resolve all the Item related issues reported by Merchants and Suppliers.
• Coordinate with all cross-functional teams and independently own and resolve all complex issues. Follow standards and best practices to bring operational efficiencies, stability, and availability of the system.
• Provide regular feedback for the issues reported, applications and products associated with Suppliers/Merchants and improve the TAT for item setup and resolve recurrence of issues

If you have relevant experience, please send your updated resume along with the following details to sanjay.kumar1@walmart.com

• Total Experience:
• Notice Period:
• Current CTC:
• Expected CTC:
• Willing to work in shifts: Yes/No
• Location : Chennai
• Notice Period

  :

  Immediate to a maximum of 30 days — not beyond that.

Kindly refrain from applying if you do not meet the above criteria.

Position Requirements:

Minimum qualifications:

• Any bachelor’s degree or equivalent with 1-3 years’ work experience in Retail/e-Commerce Industry and a Proficient in understanding of e-commerce Operations
• Strong English comprehension and Communication with active listening skills.
• Excellent Email Etiquettes, Flexible to work in multiple shifts
• Mastery of Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint; Proficiency with Visio a plus
• Strong Analytical skills: Has problem solving skills and attention to detail. Ability to understand scenario and deep-dive and highlight opportunities to eliminate process redundancy.

Technical Capabilities

In addition to the minimum qualifications, the ideal candidate should also demonstrate:

Technical Skills & Knowledge:

• Basic understanding of system administration concepts such as user account management, permissions, and system monitoring.
• Familiarity with ticketing systems (e.g., JIRA, ServiceNow) and incident management workflows.
• Exposure to SQL or data querying tools to extract and analyze operational data for issue resolution and reporting.
• Basic scripting knowledge (e.g., Python) to automate repetitive tasks and improve operational efficiency.
• Understanding of APIs and data flows between systems to help troubleshoot integration issues.
• Experience with cloud platforms (e.g., AWS, Azure, GCP) or SaaS tools used in retail/e-commerce environments is a plus.

Technical Collaboration & Communication

• Ability to translate business issues into technical requirements and vice versa when working with engineering and product teams.
• Comfortable participating in UAT (User Acceptance Testing) and providing feedback on system changes or new features.
• Experience in documenting technical processes and creating knowledge base articles for internal and external stakeholders.

Tools & Platforms

• Familiarity with catalog management systems, exposure to data visualization tools (e.g., Tableau, Power BI) for reporting and insights generation.

Understanding of version control systems (e.g., Git) and basic software development lifecycle concepts

Benefits:

Benefits Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include a host of best-in-class benefits maternity and parental leave, PTO, health benefits, and much more.

Equal Opportunity Employer:

Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions – while being inclusive of all people.