Sr. Executive - ATM Monitoring Executive

Writer Corporation

1 - 5 years

2 - 3 Lacs

Mumbai

Posted:5 days ago| Platform:

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Skills Required

Escalation Management ATM Operations Back Office Operations Communication Skills Email Support Query Handling Backend Operations ATM Customer Service Operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

Sr. Executive Incidents Management System Centre

Handling inbound and outbound calls that include calls for Preventive maintenance, ATM updates / custodians/ Vendors and other calls from FLM/ SLM Support
Co- ordination with different departments (Field/ UPS/ CRA/ OEM vendors)
Handling the escalation from Internal/ External sources and maintain a healthy relationship with all the stakeholders
Providing online technical support to field engineers and Electrician
FLM and SLM Follow up & Alert handling/ Escalation handling
Incident Management & Logging of Complaints
Ensuring minimum ATM downtime associated with ATM Hardware / Network / Power

Responsibilities:

Monitoring of ATMs as well as Coordinating with ATM officers for FLM, SLM
Maintain the track for high priority issues, Co- ordinate with local Coordinators, area managers and Vendors for resolution
Authenticate the dependency for down time of ATMs and work closely to make ATM operational on priority
Escalate high TAT calls to internal/external stakeholders
Handle interactions on phone as well as on mail within stipulated period

Desired Attributes:

Energetic, excellent communication skills, Team spirit, Team Player, Problem solving approach
Experience and Education Background: 1-3 years preferably from ATM Industry
Any Undergraduate OR Graduate with Good Communication Skills
Open to work in Rotational Shifts (Day / Night)

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