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Spydra - Manager - IT Infrastructure & Digital Workplace

5 - 9 years

0 Lacs

karnataka

Posted:3 days ago| Platform: Shine logo

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Skills Required

it infrastructure management backup management user support technical support application management autocad revit sketchup compliance endpoint security disaster recovery vendor management asset management it procurement digital transformation automation tools it budgeting strategy planning digital innovation network systems troubleshooting server infrastructure management data storage management helpdesk support onboardingoffboarding ticketing system management software management bim tools project management tools collaboration platforms license procurement license renewals cybersecurity antivirus solutions encryption solutions data backups it policies compliance cloud services administration collaboration tools administration it asset inventory lifecycle management process efficiency identification remote work support hybrid work support video conferencing support digita

Work Mode

On-site

Job Type

Full Time

Job Description

As an IT Infrastructure and Support Specialist, you will be responsible for managing various aspects of the company's IT infrastructure and providing efficient technical support to employees. Your key responsibilities will include: IT Infrastructure Management: - Setting up, maintaining, and troubleshooting network systems including LAN, Wi-Fi, VPN, and firewalls. - Managing server infrastructure, data storage, and backups, whether on-premise or in the cloud. - Ensuring system uptime and performance for offices and remote teams. User Support & Helpdesk: - Providing technical support for hardware, software, and peripherals used by employees. - Handling onboarding/offboarding processes for employees regarding system access and provisioning. - Maintaining a ticketing system to track and resolve IT-related issues effectively. Application & Software Management: - Deploying, configuring, and maintaining industry-specific tools such as AutoCAD, Revit, SketchUp, BIM tools, project management tools, and collaboration platforms. - Managing software license procurement and renewals efficiently. Cybersecurity & Compliance: - Implementing and monitoring endpoint security, antivirus, and encryption solutions. - Conducting regular data backups and ensuring disaster recovery preparedness. - Ensuring compliance with IT policies, especially concerning client confidentiality and data protection. Cloud Services & Collaboration Tools: - Administering cloud platforms like Microsoft 365, Google Workspace, or Autodesk Cloud. - Integrating systems to facilitate cross-functional collaboration among different teams. Vendor & Asset Management: - Coordinating with IT vendors and service providers for hardware/software procurement. - Maintaining IT asset inventory and managing their lifecycle effectively. Digital Transformation & Automation: - Collaborating with internal stakeholders to identify process inefficiencies and propose IT-enabled solutions. - Implementing automation tools to streamline workflows and enhance operational efficiency. Support For Remote And Hybrid Work: - Ensuring smooth functioning of remote access, secure logins, and cloud-based resource availability. - Setting up and supporting video conferencing, digital whiteboards, and collaborative project tools. Additionally, you will be involved in: - Participating in IT budgeting and strategy planning. - Leading IT audits and driving initiatives for digital innovation such as smart offices and IoT-based sensors. - Supporting BIM data management and integration with project management dashboards. Overall, you will play a crucial role in ensuring the smooth operation of the company's IT infrastructure, providing technical support to employees, and driving digital transformation initiatives.,

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