Specialist - Customer Excellence

What Will You Do

• Responsible and accountable for all sales and consignment order execution in JDE Oracle /IWOS and other CE-related tools.
• Compliance with all company and business policies while executing orders and ensuring proper flow of information. Manage all communication of the customer excellence team related to sales orders, product availability, shipment-related information, and routing other queries to the right function.
• Responsible for timely surgery billing, ensuring accurate processing and compliance with relevant regulations. Managing surgery-related reporting, including tracking key metrics and ensuring data accuracy.
• Overseeing the replenishment of surgical inventory, coordinating with supply chain teams to maintain optimal stock levels. Verify all order lines and prepare status reports for all sales orders from receiving an order to final delivery.
• Supporting the sales team as a single point of contact for all sales order-related inquiries, product availability queries, and any expedition required for rush orders.
• Monitor and evaluate all order issues and resolve discrepancies to ensure accurate billing. Processing customer returns and ensuring compliance with company policy.
• Timely debit/credit note generation related to any discrepancies or product returns as per policy and effectively communicating with stakeholders. Provide an interface with finance, sales, and the planning department for all customer excellence-related processes.
• Evaluate all weekly, monthly, and yearly metrics for continuous improvement of the Order to Cash cycle.
• Identifying and raising tickets with IT for areas of continuous improvement in CE processes. Providing an interface with the IT Department for CE process improvement projects, ensuring testing in Oracle and implementing solutions with stakeholders.
  

What You Need

• 1-3 years of experience in supply chain operations or customer service.
• Knowledge of the order-to-cash cycle and related experience.
• Skilled in MS Excel / ERP end user.
• Flexibility to work in rotational shift.
• Engineering / Graduate / Supply Chain Graduate.